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Customer Service Human Resources

Location:
Tucker, GA
Posted:
June 28, 2014

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Resume:

PAKYSHA S. JACKSON

*** ****** **** *****, ********* Ga, 30021 Phone: 404-***-****

Email: acerot@r.postjobfree.com

SNAP SHOT:

STRONG TEAM PLAYER, PROACTIVE LEADER & PROBLEM SOLVER

My goal is to secure a position with an organization that services local and global customers; my strong Communication, Customer Service, Time Management and leadership skills can be utilized to achieve objectives and goals. My experience and education of logistical solutions management and Human Resource Management (HRM) allows me to excel at multi-tasking and working in a fast paced changing work environments.

EDUCATION

American Intercontinental University Dunwoody campus

MBA - Business Marketing/Human Resources Management

BS – Criminal Justice/Forensic Science Studies

EXPERIENCE

Walden Security Inc. - Center of Disease Control (C.D.C.)

Armed Physical Security Officer July 2008 – Present

Areas of responsibilities:

• Access control

• Safety and security of government employees, containment labs, and property located at the Centers for Decease Control (Atlanta Campus)

• Reporting any unsafe or suspicious activities

• Observation and detection

• Prevention of contractual violations

• Mega center console operator, CCTV, and X-ray, magnetometer operator

Professional Career Development Institute

Human Resources Manager Nov 2006 – June 2008

Areas of responsibilities:

• HRIS

• staffing/recruiting

• Wellness training and development strategies

• compensation

• employee relations

• record management

• Benefits

• workers compensation

• Completed Motivational Interviewing Network of Trainers (MINT) program

Skilled Tools: People soft, excel, word, and power point programs

Exam Services

Manager and Program Analyst Aug 2003 – Nov 2006

Areas of responsibilities:

• Performed ongoing support of program procedures and operations

• Developed new methods, organizational structures, and management processes

• Sales team captain

• Counsels and advises program managers on methods and procedures, management surveys, management reports, and control techniques

• Exam Prep Boot Camp (PMP)

• Employee supervision and evaluations

• Implemented diversity training models

• Completed a critical thinking workshop/seminar

• POS collections/analysis

Skilled Tools: Excellent communication skills, people soft, excel, word, and power point programs

Georgia Regional Hospital at Atlanta (temporary appointment)

Health Service Technician (HST) Jul 2004 – Apr 2005

Areas of responsibilities:

• Performed assigned direct care activities

• Assigned parts of the individualized treatment plans and assist patients/clients in learning daily living skills, participate in recreational and social activities and accompanies patients/clients to appointments and activities

• Maintain clients records

• Perform background checks and pre-employment screening

• tracking and reporting patients/clients monthly progress

• Ensuring Strategic planning to met future needs

• Special events team lead coordinator

Skilled Tools: People soft, excel, word, and power point programs

Marriott Hotel

Banquet Captain January 1992 – June 2004

Areas of responsibilities:

• Ensuring the day-to-day operations of the Perimeter Marriott banquet department

• Food and beverage accountability

• Purchasing goods and equipment

• Point of contact for special event

• Ensuring guests satisfaction

• Function set-ups

• Schedule weekly labor staff

• General management weekly report meetings

• Leadership directive/ Customer service based

• Completed exit interviews / referrals

• Excellent organizational skills

• Diversity skills

Skilled Tools: excel, word, and power point programs

PAKYSHA S. JACKSON RESUME & REFERENCES

CERTIFICATIONS/ADDITIONAL SKILLS

Certified Peace Officer – State of Georgia #PBC0971052S

Certified CPR, First Aid & AED (Exp. 2017)

State of Georgia Weapons Permit (Exp. 2017)

Certified Notary for State of Georgia DeKalb Co. (Exp. 2017)

ORGANIZATIONS

Alpha Omega Xi

Sigma Bata Xi

Cobras M/C

REFERENCES UPON REQUEST



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