Customer Service Manager
Resume:
K amilla Tikoh Sesay
Windsor M ill, MD 21244
Phone: 443-***-****
Email: acerhe@r.postjobfree.com
Objectives
• Detail oriented, result driven, dependable and organized professional with
experience working in the mental healthcare field, customer service management.
Vast adaptability in my work environment has distinguished my skills from my follow
employee. I achieved such recognition by careful attention to details and a topnotch
time management to compliment. Currently working as an on call residential
counselor at Mosaic community services in Timonium, MD while I complete my
bachelor’s in chemistry. I am willing to prove my skills and potentials to an employer
willing to challenge them.
Skill Highlights
• Exceptional communication-listening, verbal and written.
• Computer literate with proficiency Microsoft Word, Excel PowerPoint and
Publisher.
• Flexible team player able to effectively prioritize and handle several concurrent
projects.
• Strong interpersonal skills through relationship building.
• Ability to build rapport with a diverse workforce.
Innovative problem solver who is able to produce workable solutions.
Awards
STEM 2007
MSPS 2013 NIH
STEM 2013
Senior Opportunity Scholarship 2013
Dean’s List 2012
K amilla Tikoh Sesay
2401 Battersea Pl Apt 304
Windsor M ill, MD 21244
Phone: 443-***-****
Email: acerhe@r.postjobfree.com
Professional Experience
Mosaic Community Services August 2011 to current
Residential Counselor
Timonium, MD
Responsibilities and Duties
Orients new residents staff members, visitors, and volunteers to the
program
Assists in providing a safe and therapeutic environment according to
established policies and procedures. Provides additional and or relief
coverage as indicated by staff shortages and or unexpected or unusual
clinical needs of the residents.
Functions as a team member to develop rehabilitation plans that meet
resident's needs. Act as a case manager for assigned caseloads of
residents, depending on program assignment.
Observes and record resident vital signs and medication compliance.
Assists in providing a safe and therapeutic environment according to
established policies and procedures. Provides additional and or relief
coverage as indicated by staff shortages and or unexpected or unusual
clinical needs of the residents.
Trans-Atlantic Shipping
Client Services Representative May 2004 to August 2007
Philadelphia, PA
• Effectively communicate with clients and Operations Department.
• Handle incoming calls from clients, providing status updates on accounts.
K amilla Tikoh Sesay
2401 Battersea Pl Apt 304
Windsor M ill, MD 21244
Phone: 443-***-****
Email: acerhe@r.postjobfree.com
• Place calls to clients to address questions from Operations and Client
Services Manager related to information request.
• Assist with Client Services Manager coverage based on client or business
needs (Reports, Routine Emails and Special Projects).
• Maintain working knowledge of all assigned clients.
• Update client imaging system
Quenications Wireless
Store manager from June 2008 to March 2010
Kensington, MD
• Responsibilities and Duties
Completes store operational requirements by scheduling and assigning
•
employees; following up on work results.
Maintains store staff by recruiting, selecting, orienting, and training employees.
•
Maintains store staff job results by coaching, counseling, and disciplining
•
employees; planning, monitoring, and appraising job results.
Achieves financial objectives by preparing an annual budget; scheduling
•
expenditures; analyzing variances; initiating corrective actions.
Maintains professional and technical knowledge by attending educational
•
workshops; reviewing professional publications; establishing personal networks;
participating in professional societies.
Field Representative
• Run information request log try to documents requested as well as verify
payment logs.
• Work with different client imaging systems.
• Able to navigate different systems for each client. Worked with AS 400,
Chartmaxx, MedTech, ePremis, Citrix, TRAC and Benchmark Revenue
Management.
- Melmark homes
K amilla Tikoh Sesay
2401 Battersea Pl Apt 304
Windsor M ill, MD 21244
Phone: 443-***-****
Email: acerhe@r.postjobfree.com
• Residential counselor from April 2005 to January 2007
• Berwyn, MD
• Responsibilities and Duties
• responsible for providing instruction to assigned individuals in their assigned setting to
promote intellectual, emotional and social growth.
• implementing individualized programs that are appropriate to the ages and populations
served specifically children, adolescents, and young adults with autism,
intellectual/developmental disabilities and acquired brain injury
• Observes and record resident vital signs and medication compliance.
• Planned lifestyle services
• Concierge from June 2009 to June 2011
• Baltimore, MD
• Responsibilities and Duty
• Signing in packages from postal services, turning in dry cleaning for resident and
making sure the residents are satisfied with their living community
• Education and Training
o John Bartram High School, Philadelphia, PA 19
o From September 1998 to June 200
o Graduated with high school diploma
o GPA: 3.8
• Montgomery College, Rockville, MD
From June 2007 to December 2009
o
Graduated with the Associate
o
Major: Bioengineering
o
K amilla Tikoh Sesay
2401 Battersea Pl Apt 304
Windsor M ill, MD 21244
Phone: 443-***-****
Email: acerhe@r.postjobfree.com
GPA: 3.2
o
• Coppin State University
From January 2012 to current
o
Current student
o
Major: Chemistry
o
GPA: 3.0
o
•
• Professional References
• Mrs. Francess Blango
• Residential Director at Mosaic Community Services
• 2400 York Road Suite 200, Timonium, MD 21093
• Manase Agroh
• Overnight Residential Counselor
•
• Muhammad Quadri
• Owner of Quenications Wireless
• Kensington, MD
•
• Additional Skills
K amilla Tikoh Sesay
2401 Battersea Pl Apt 304
Windsor M ill, MD 21244
Phone: 443-***-****
Email: acerhe@r.postjobfree.com
• Proficient in Microsoft, excel, PowerPoint, spreadsheet etc.
• Proficient in Computer literacy
• Intermediate in computer programming language C+
• Intermediate in Computer aided designs especially Pro e.
•
Contact this candidate