SHANTIQUA BRINSON

**** ** **** ******, **** Lauderdale, FL 33311

Cell: 954-***-**** : acergr@r.postjobfree.com

Summary

Skilled technical support committed to addressing customer concerns with speed, accuracy and professionalism.

Customer Service Representative with patience and efficiency to minimize customer dissatisfaction and increase

customer loyalty.

Superior computer skills and telephone etiquette.

Highlights

Employee relations specialist Telecommunications knowledge

Dedicated to process improvement Proficient with Microsoft Office Suite

Conflict resolution proficiency Proficient in customer account software

Devoted to data integrity Adept in automated attendant systems

Strong problem solving ability Troubleshooting skills

Negotiation competency

Accomplishments

Exceeding corporate target for customer satisfaction for 4 months in a row.

Experience

Collections/ Technical Support

June 2010 to February 2013

Teleperformance USA - Fort Lauderdale, FL

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Made reasonable procedure exceptions to accommodate unusual customer requests.

Demonstrated mastery of customer service call script within specified time Built customer loyalty by placing

follow-up calls for customers who reported product issues.

Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

File Clerk

June 2012 to May 2013

Iron Mountain - Fort Lauderdale, FL

Provided accurate and appropriate information in response to customer inquiries.

Maintain a record of the incoming files in the company and store them properly using some suitable and

appropriate reference code.

Photocopying, sorting and filing the documents is also one of the major responsibilities of a file manager

Loan Specialist/ Collections

May 2013 to Current

Access Financial- Fort Lauderdale, FL

• Composing emails, fax, and file shredding

• Generate documents in relation to close modify extend and renew loans.

• Handling a call flow off 200+ daily incoming and outgoing calls

• Providing grade a customer service to ensure loyalty and establishing reliability with customers.

• Attempt to collect funds from customers who have delinquent accounts.

• Review the loan approval and use lenders software to create the loan documents

Education

High School Diploma: 2009 3.1 GPA

Eagle Charter Academy High - Lauderdale Lakes, FL, 33311

Global Academic Achievement Award

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