Customer Service Representative

Ryan Adam

I can be contacted through email and I am open to all opportunities for full-time work in London,

Ontario.

****.******@*******.***

Summary

I am currently seeking full-time or part-time employment in London, Ontario. I would like to offer my services

and abilities to contribute to your company's ongoing goals. I will rise to new challenges, continue to learn new

skills and dedicate myself to your objectives.

My education and career have taught me to communicate effectively, be creative and organized. I have a strong

grasp of computer fundamentals including word processing, data entry, image modification, website updating

and internet research. During my time as a customer service representative I have learned how best to serve

clients and ensure their satisfaction through courtesy, efficiency and attention to detail. I have an Honours

Degree in Communications, Advertising from Laurentian University and a Certificate in Logistics Management

from Centennial College. I have studied domestic and international shipping methods, freight handling and

how logistics systems interact with manufacturers, carriers and businesses.

I am eager to find a new position in order to learn and grow into my long-term career. Whether in full-time or

part-time employment, I will dedicate myself to my employer's goals and learn new abilities to make greater

contributions to the organization.

Experience

Call Centre Customer Service Associate at TLS Connecting Voices

October 2013 - June 2014 (9 months)

• Administered outbound customer satisfaction surveys and recorded comments for flooring and restoration

companies making nearly 300 calls per shift.

• Consistently scored well in employee assessments for thoroughness and call statistics.

P/T Customer Service Reprentative for the Villager and Purolator (in-store) at The Villager Outdoors

November 2012 - December 2012 (2 months)

Retail Store that features Utility trailers, Naylor Dock Systems, Recreational Boats, Kayaks, Pedal Boats,

Generation Line plastic patio furniture and Purolator services

• Initiated a Facebook profile for the new store Villager Four Corners located in Sudbury with potential for

attracting new customers completed in 30 min

• Processed the paperwork for incoming Purolator items up to 30 packages per week and

called each recipient to notify upon arrival

• Assisted 1-12 customers with outgoing parcel by weighing and providing pricing options

for Purolator services

• Established and built rapport with customers providing basic information about products, services and

Page1

making referrals to the sales department

Store Manager and Sales Clerk at The Villager Gift Shop

June 2012 - September 2012 (4 months)

Seasonal retail location dealing in clothing, Manitoulin Island jams and jellies, souvenirs and promotional

materials for Villager Outdoors docks, boats, hot tubs and Generation Line items.

• Processed all transactions manually for final 2 months, providing employers with daily financial reports and

tracking all inventory with records of every purchase while answering customer enquiries on items both at the

Kagawong store and in Little Current

Customer Service Representative at Blockbuster Video

October 2009 - June 2010 (9 months)

Was a leader in rental materials for home entertainment DVDs and console game rentals

• Greeted customers by locating desired rentals and assisting with merchandise

• Operated cash register making transaction with cash, debit and credit cards

Municipal Intern at Municipality of Central Manitoulin

January 2010 - May 2010 (5 months)

Administrative centre for the Municipality of Central Manitoulin overseeing town assets, activities and the

local council

• Inputted town-owned asset management data into Excel including properties/buildings, vehicles and heavy

equipment over 3 weeks

• Drafted internal and external correspondence for staff and initiated the process of establishing 2 Community

Safety Zones in Spring Bay and Sandfield

Community Access Program Intern at Billings Township Library

October 2009 - March 2010 (6 months)

Public library serving residents of Billings Township with books and computer access

• Provided technical assistance to patrons through one-on-one assistance and offered 3 workshops; general

internet safety, word processing and browser navigation.

• Updated library website (http://www.billingslibrary.org/) up to 2 times per week

• Assumed Head Librarian duties and responsibilities during a 2 week vacation

• Catalogued computer related materials including software packages, physical hardware and created an

inventory of various historical documents.

Data Entry Clerk at Tank Truck Transport

June 2008 - August 2008 (3 months)

Carrier that transports unfinished and finished chemical products. Lively, ON office primarily transports

nickel slurry between Vale INCO facilities for smelting purposes

• Utilized Microsoft Excel and custom software to track nickel slurry shipment weights across 4 - 6 facilities

• Inputted payroll information for up to 12 drivers

• Communicated with up to 12 drivers in the field regarding routes and shipment schedules

Page2

• Assumed additional duties when a colleague took a vacation to keep affiliate offices informed of relevant

information and paperwork

Invoice Processing Clerk at George A. Gray Customs Brokers

March 2008 - May 2008 (3 months)

Responsible for developing freight invoice and customs documents for international shipment

• Created customs documentation containing North American Free Trade Agreement (NAFTA) for drivers

based on freight inventories for cross-border shipping

• Confirmed documentation date ensuring accuracy of details in forms resulting in customer satisfaction

Research Coordinator for the Sudbury Sports Hall of Fame at House of Kin

February 2007 - March 2008 (1 year 2 months)

Low cost hotel for those in Sudbury for medical appointments. Sudbury Kinsmen Group founded the

Sudbury Sports Hall of Fame in 1960 and has held annual Sports Celebrity Dinners honoring local athletes,

coaches, financial supporters and media persons

• Gathered and organized historical research on 200 inductees to write biographies for online publication

• Maintained images, text and structure of the Sudbury Sports Hall of Fame website

(http://houseofkinsudburysportshalloffame.com/).

• Contacted local newspaper, television and radio outlets regarding upcoming Hall of Fame Events

Volunteer Copywriter at CFRM Radio (currently 100.7 The Island Radio)

May 2006 - February 2007 (10 months)

Now "100.7 The Island", broadcasts music, news, advertisements and public service announcements across

Manitoulin Island and the North Shore region

• wrote news copy, advertisements and public service announcements for radio broadcast

Creel Survey Technician at Ministry of Natural Resources

July 2005 - August 2005 (2 months)

Ministry maintains healthy environmental ecosystems, conducts scientific research to explore the wisest use

of natural resources, manages opportunities for recreation and economic development.

• Interviewed fishermen on their return to harbour, took flesh and scale samples from fish for further analysis

by the Ministry of Natural Resources (MNR) and assisted with physical tasks including launching boats and

carrying cargo

Data Entry Clerk at Manitoulin Transport

July 2004 - August 2004 (2 months)

Leading provider of transportation and logistics services across North America.

• Processed invoices, up to 1,000 bills-of-landing per day and interline transfer documents

Assistant, Weston's Food Distributor at Weston's Bakeries

July 2003 - August 2003 (2 months)

Leading Canadian bakery responsible for Wonder+, Country Harvest, Gadoua and D'Italiano.

• Assisted loading and unloading of food materials for distribution to grocery and convenience stores on the

Page3

east half of Manitoulin Island

Lawn and yard maintenance worker at Personal venture

July 2003 - August 2003 (2 months)

Performed landscaping duties for neighbours and relatives along Honora Bay Road.

• Mowed lawns, watered and weeded gardens.

Founder/Web Designer at Let Me Adam Web Designs

July 2001 - August 2001 (2 months)

Personal venture through the Summer Company Young Entrepreneur Program to create online presence for

small businesses of Manitoulin Island.

• Designed framework for 3 websites (Gore Bay, Espanola, Etobicoke) using information gathered from

promotional and merchandise materials given at interviews with owners. Also developed advertising

materials and participated in a radio interview to promote business efforts.

Skills & Expertise

Customer Service

Microsoft Office

Word

Photoshop

Writing

Retail Sales

Research

Website Updating

Data Entry

Inventory

Sales

Retail

Education

Centennial College

Logistics Management, 2010 - 2012

Cambrian College

Advertising Certificate, 4th Year of the Laurentian University Communications Degree, 2005 - 2006

Laurentian University/Université Laurentienne

B.A., Communications, 2002 - 2006

Page4

Honors and Awards

2001 - Manitoulin Secondary School Honour Roll Graduate

Cambrian College Advertising Certificate, 2006

2001 - Finalist of the FedNor Business Plan Challenge

2001 - Awarded Ontario Summer Company Business Grant from

Ontario Government to run my own business “Let Me Adam Web Designs”

Awards of Appreciation from the House of Kin

09/27/2007 - In recognition of time and effort towards the Marcel Robineau Golf Classic

03/12/2008 - In appreciation for design and media input given to the House of Kin Sudbury Sports Hall

of Fame website (http://houseofkinsudburysportshalloffame.com/)

Page5

Ryan Adam

I can be contacted through email and I am open to all opportunities for full-time work in London,

Ontario.

****.******@*******.***

Contact Ryan on LinkedIn

Page6

Contact this candidate