Customer Service Quality Assurance

Antonio A. Miller

Current Address:

***** **** **** *****: 954-***-****

Email:acera2@r.postjobfree.com

Unit 101

Charlotte, NC 28216

Career To obtain a management position in the food, beverage, nutrition or

Objective: science industry in order to maximize my research and analytical

abilities.

Education: Alabama A & M University

Normal, AL

M.S. in Food Science with a concentration in Nutritional Biochemistry and

Carcinogenesis

May 2010

University of Florida

Gainesville, FL

B.S. in Food Science and Human Nutrition

July 2005

Achievements Lawrence A Hetrick Scholarship

: Pembroke Pines Chiropractic Scholarship

USDA Mentor Research Award (2009)

STEM Day Research Presenter 3rd Place in Nutritional Biochemistry (2010)

Phi Tau Sigma Honor Society Treasurer Award (2009-2010)

HACCP Certified (2005)

Professional Institute of Food Technologists

Affiliations Phi Tau Sigma Honor Society (Treasurer)

: Food Science Club (Parliamentarian)

Mr. Food Science

College Bowl Member

Work

Experience:

Bay Valley Foods Kings Mountain, North Carolina

5/12-present

Quality Assurance and Food Safety Supervisor

Oversee daily operations for 4 distribution centers (>500,000 ft )

Primary contact for DC's and customer service representatives

Release incubated or stored product upon customer urgency

Supplied corrective action for returned products

Obtain disposition from plants for food safety issues

Monitored hold product records for distribution centers

Place/change hold statues and disposition outcome readily

Generate hold reports and discards weekly

Revised distribution processes and policies

Reviewed reports for inbound/outbound receivables

Reviewed incubation and cold room temperature logs and data

Monitored inventory for shelf stable and non-shelf stable products

Packaged samples for damaged or product analysis for lab testing

Periodically inspect warehouse conditions

Gave updates in weekly DC conference meetings

Support person for BRC,AIB, Organic plant audits

Monitored pest management program

Nestle Prepared Foods Mt. Sterling, Kentucky

7/10 - 4/12

Food Safety Team Leader/Quality Assurance Specialist

Inspected and revised plant manufacturing processes/policies

Inspected quality aspects on frozen prepared foods

Monitored product formulations according to USDA policy

Created and maintained scorecard for plant audit databases

Reported data for regional weekly meetings

Responsible for investigating disposition of contamination issues

Responsible for taking actions to isolate and validate the disposition of

affected product

Recorded statistical data

Conducted weekly USDA meetings

Coached employees on SSOP's, HACCP, GMP, QMS, PQC procedures

Familiar workings with ISO 2200, PAS 220, NQMS and CODEX

Attended Business Unit meetings

Graduate Research Assistant Normal, AL

8/08-5/10

Alabama Agricultural and Mechanical University, Nutritional Biochemistry

and Carcinogenesis Laboratory

Investigated the chemopreventive potential of almonds and pecans on

chemically induced colon cancer using rodent models

Conducted chemopreventive research on fruits, vegetables and other whole

foods

Analyzed data and interpreted science scholarly works

U.S. Biosystems Inc. Boca Raton, FL

3/08-7/08

Gas Chromatography/Mass Spectrometer Analyst

Conducted study on non-volatile compounds by EPA standards

Ran tests using GC and MS instruments

Able to calibrate, calculate, troubleshoot and repair equipment

Miami-Dade Public Schools Miami, FL

3/06-3/08

Biology/Earth Space Science/Mathematics Teacher

Performed daily responsibilities of a classroom teacher

Monitored students' progress through formal and informal assessments

Cultivated a warm and inviting classroom setting

Assisted in the after school tutoring program

Miami-Dade County Public Schools Miami, FL

3/06-6/08

Temporary Instructor for Adult Education

Administered lesson plans provided by teacher

Aided students with assigned work

Demonstrated procedures when needed

Miami-Dade County Parks Miami, FL

11/05-3/06

Park Service Aide

Scheduled park activities and events

Assisted with park tours

Handled daily operations for volunteering program

University of Florida

Gainesville, FL 11/01-6/03

Lab Assistant (Microbiology)

Prepared assays and buffers

Autoclave lab equipment and ordered lab materials

Performed electrophoresis on protein gel kits

Itemized chemicals and reagents

Collected and input data from scholarly work when needed

Instrumentation using HPLC, GC, Titration, pH

Proficient in Microsoft Office, Windows XP/Vista, Excel, SAP, AS400,

Computer I-Series, SAS, GLOBE, SWOP, Pinnacle, Internet and basic HTML

Skills:

Contact this candidate