Customer Service Sales

Samantha Yetman

Undergraduate Psychology Student

Clearwater, FL

acer6r@r.postjobfree.com - 954-***-****

Seeking a full-time position in the customer service community.

WORK EXPERIENCE

Floor Associate

Kohl's - 2012 to 2013

Responsible for greeting and offering assistance to customers as needed.

Assists in the execution of merchandizing and operational functions to Company Standards within sales floor

areas where assigned. Responds appropriately to POS backup calls and Service Desk calls and assists at

POS and Customer Service as needed

Completes price changes, ISC memos, callbacks, transfers, and other paperwork as directed by Store

Management

Imagery Analyst

United States Army - 2011 to 2013

Analyzes current intelligence holdings to identify gaps, and subsequent intelligence collection requirements.

Uses principles and techniques of photo-geometry and employs electronic, mechanical, and optical devices

to obtain information from imagery. Obtains intelligence by studying and analyzing imagery products

Cashier

Wal-Mart - 2010 to 2011

Assist customers with purchases, operate registers and credit card machines, and field customer questions

and complaints.

Lead Receptionist

New York Institute of English and Business - 2008 to 2010

Receive, direct and relay telephone messages and fax messages, pick up and deliver the mail, open and date

stamp all general correspondence, maintain the general filing system and file all correspondence, respond to

public inquiries and provide word-processing and secretarial support

EDUCATION

Bachelor's in Psychology

American Military University

2013 to 2015

Early Childhood Education

The City College of New York

2008 to 2010

ADDITIONAL INFORMATION

• Over three years of experience in a fast paced, full customer service environment

• Committed to Customer Service satisfaction

• Highly energetic, flexible, self-starter, dependable, and detail oriented team player

• Proven ability to work efficiently and effectively under pressure

• High level of professionalism and leadership skills

CUSTOMER SERVICE

• Courteous, identified and addressed client's needs for best service outcome

• Managed high volume of clients, ensuring customer satisfaction and approval

• Communicated effectively verbally and in writing as appropriate for the needs of clients

• Promoted customer satisfaction and conflict resolution

ADMINISTRATIVE

• Maintained and updated databases to track personnel records and general information

• Excellent oral and written communication skills

• Strong computing skills, updated memos, presentations, and other documents utilizing Microsoft Office

(Word, Excel, Outlook)

• Cleaned and maintained supplies, equipment, and storage areas to ensure safety compliance

ORGANIZATION

• Accurately maintained office appointments, client records, data entry, forms and files

• Outstanding technical, operational and administrative skills, able to work proficiently within a team

environment

• Managed money and balanced cash registers daily

Contact this candidate