Customer Service Quality

Tyler Lunceford

**** ***** ****** **. acer37@r.postjobfree.com

Grapevine, TX 76051 816-***-****

SKILLS

Restaurant customer service, food preparation, serving, hosting, and delivery

Retail store shift expertise including cashier, inventory stocking and cleaning

Sports management knowledge gained through college education, working as

golf course Marshal, and coaching little league

Skilled in using Microsoft Office Suite, Apple Software, and Social Media

WORK EXPERIENCE

Quick Trip 2012 to Present

Clerk – Ring up customer items in less than one (1) minute and provide

exceptional customer service quality. Maintain store appearance by cleaning,

stocking food items and coolers in defined timeframes. Achieve ongoing

ratings of ‘meets’ or ‘exceeds’ expectations on all assessments. Awarded an

average of 95% on all secret shop ratings in the past year.

Pizza Hut School year 2013-14

Delivery Driver– Took delivery orders and prepared pizza’s and chicken

wings. Delivered orders safely and quickly to residences. Responsible for

cash on hand and service quality.

Adams Pointe Golf Course, Blue Springs, MO Summers 2011 & 2012

Marshal– Patrolled golf course to ensure patrons followed course rules and

regulations. Cleaned carts, shagged range balls, and used knowledge to

answer customer questions and maintain customer satisfaction.

Graceland University, Lamoni, IA School years 2011 & 2012

Theatre Stage Hand– Helped construct sets for plays and shows. Broke

down and set up stage for events. Worked sound board, stage lighting and

spotlight during shows.

54th Street Grill, Blue Springs, MO Sept. 2008- 2012

Host – Greeted customers and organized seating chart to meet waiters’ and

customers’ needs.

Food Runner –Worked To-go window by taking phone orders, packaging food

and delivering orders to customers’ vehicles.

Line Cook – Managed fried food line to meet quality and health code standards.

EDUCATION

Graceland University, Lamoni, Iowa August 2011- May 2013

Completed two year liberal arts program and Sports Management Courses including

Sports Marketing, Accounting, Sports Psychology and Coaching.

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