Customer Service Project Manager
Resume:
Spring, TX
77379
Cedric D. Little
Objective To utilize my knowledge and skills to help achieve
this company's production goals as efficiently as
possible.
Experience April 2012 - Present Reverse Mortgage Solutions
Spring, TX
Business Analyst (Insight Global Staffing)
Ran Ad Hoc reports for various departments upon
request.
Converted text files into different variations of
Excel format (.xls, .xlsx, and .csv)
Ran queries using SQL Management Studios 2008
Imported and Exported data into and from primary
system (RM-NAVIGATOR) using MS Excel data files,
Text files, or XML files.
Wrote Specifications (Specs) on enhancement
requests to RM-NAVIGATOR utilizing MS Word
documents and templates.
Lead Executive Management only meetings on proposed
requests for enhancement of the current system
RM-NAVIGATOR.
Ran daily and monthly reports for various vendors
to show various activity among serviced portfolio
of loans.
Utilized file sharing programs such as File Zilla
to upload or download data to various servicers.
Converted MS Word documents into PDF files, merged
multiple PDF files, and split PDF files when
requested for reporting purposes.
December 2011-March 2012 Stewart Lender Services
Houston, TX
Business Analyst/ Program Coordinator (Contract
-Burnett Staffing)
Oversee document implementation process of Loss
Mitigation documents
Utilized MS Access 2010, MS SQL Server 2008, MS
OneNote 2010
Merge MS Excel data files to MS Word template
documents
Convert sample test documents into Adobe pdf files
Partner with Client Implementation Team and Project
Management to understand scope of new program
implementations.
Analyze Business Requirements to identify
new/existing attributes needed to support program
and document requests.
Collaborate with developers, team members and
Project Management to implement new programs into
production.
Program templates with implementing data mapping
and conditional logic statements.
Generate test samples upon completion of
programming and review images against Business
Requirements.
Resolve and debug unexpected results, while
engaging in multiple initiatives simultaneously.
Maintain strong relationships with clients through
excellent customer services and prompt responses to
requests.
May 2004 - November 2011 Litton Loan Servicing LP
Houston, TX
Business Analyst/Collections Support Specialist
Developed and designed over 45% of Collection
Departments monthly and annual reporting for
groups, Corporate Accounting, Investor Accounting,
Charge Off as well as Sr. Management level
reporting.
Developed Access database and Excel reports to
monitor funds for various departments and levels of
management.
Developed batch files for Access databases for
multiple users within Collections Support &
Charge-Off Collections.
Developed productivity reporting utilizing Visual
Basic Applications, SQL, and Oracle coding.
Developed step by step detail procedure
instructions for Developed databases for special
projects for Sr. Management personnel.
Reconciled accounts for various collection groups
LSAMS (JD EDWARDS).
Provide program setup assistance to "new-hires" to
Foreclosure Collections or Charge Off groups.
Coordinated with Project Manager to setup
documentation jobs for new programs such as HAUP &
HAMP modification programs
Analyzed special requirements of our vendors for
documentation deployment.
Oversee development of modification documents.
Generated test samples for vendor approval before
sending "live" version.
Coordinated with developers to make sure rules and
calculations were update and accurate.
Jan. 2004 - Mar. 2004 United Rentals
Sugar Land, TX
Credit Service Representative
Heavy collections on account (1100 plus accounts)
ranging from 45 to 120 days.
Prepared legal actions like filed liens, bonds, and
forward documents to Third Party Collections.
Offset, reconciled, and wrote-off bad debts on
customer accounts.
Notified Location, District, and Credit Managers on
funds owed with related bankruptcy filings.
Kept track and maintained collection efforts for
Missouri, Wisconsin, Ohio, Kansas, and Indiana.
Reduced 90-day accounts from 18% to 4.7% and
120-day accounts from 17% to 9.2%.
April 1999-Mar. 2000 Reliant Energy
Houston, TX
Revenue Accountant / Billing Analyst
Adjusted taxes on accounts for kilowatt readings.
Completed Final Bills, Move-Ins, Move-Outs.
Mailed out generated invoices to addressed
accounts.
Exported information from PassPort and Oracle into
Excel.
Assisted in reconciling accounts with the Credit
Department.
Closed (Customer Service Order) tickets.
Developed credit and debit memos to apply towards
customer accounts.
Developed manual invoices through Access and Excel
spreadsheets upon request.
Generated daily and monthly reports for supervisor
and Billing Manager.
Assist customers with any billing issues.
Sept. 1998-Mar. 1999 Varco Tuboscope
Pipeline Houston, TX
Credit Analyst
Commercial Collections on over 350 accounts ranging
from 30 days past due to over 120 days.
Reconciled accounts with assistance of President of
Treasury Department.
Developed daily collection production activity by
exporting AS/400 data into Excel spreadsheets for
portfolio of accounts
Collected over $750,000.00 in funds for accounts
over 90 days past due in 1 month period.
Education 2001 - 2009 University of Houston Downtown
Houston, TX
Accounting and Computer Science.
Emphasis in Spanish.
Related Skills MS Access, MS Excel, RADAR, LSAMS, RM-NAVIGATOR,
Compass, H.E.R.M.I.T, MS Powerpoint, MS Word, MS
Outlook, SQL Management Studio, JD Edwards, Great
Plains, Adobe Acrobat 9.0.
Reference Joe Briscoe - Assistant Vice President, Collections
- Litton Loan Servicing LP - 281-***-****
Demetrious Coakieanos - Assistant Vice President,
Dialer Technology and Default Strategey - Litton
Loan Servicing LP - 713-***-****
Spencer Martin - Manager, Portfolio Management
Specialist - Litton Loan Servicing LP - (832)
483-6649
Chris Hunte - Manager, Loss Mitigation Call Center
- Litton Loan Servicing LP - 832-***-****
Marguerite "Diane" Bates - Supervisor II,
Collections Support - Litton Loan Servicing LP -
Gustavo Salinas - Supervisor II, C.A.R.T - Litton
Loan Servicing LP - 281-***-****
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