Customer Service Representative

Cynthia Tausch

***** ****** ***** **. *******, OH 44001 . ***********@*****.*** . (440)

***-****

I am Hard-working and conscientious professional looking to continue my

Management, Customer Service, Executive Assistant, accounting-focused

career. I have a broad understanding of people, accounting principles &

systems. I have continually looked to accept positions of increasing

responsibility with opportunities to develop personally as well as

professionally.

Quest Community School 2011- Current

Parma, Oh

Executive Assistant / Human Resources

Responsible for overseeing the daily operation of the school lunch program,

student enrollment and withdraw, hiring and termination of employees and

finance department; including direct control of all accounts

receivable/payable. Provide coordination of schools financial planning,

debt financing and budget management functions. Reporting directly to the

Executive Director and school Treasurer. Duties include but are not limited

to:

. Health and life insurance administrator responsible for enrolling,

terminating, and processing applications for health and life

insurance.

. Maintaining employee file ensuring all state requirements are being

met every year and that staff has required licensure

and updated FBI/BCI check.

. Maintaining all student files.

. Maintaining all Ohio data bases required in the daily operation of a

school including SOES, USAS, USPS, CRRS, DASL

. Hiring outside vendors to provide services to the school such as our

food vendor, and speech and therapy. Reviewing contract agreements

with these companies.

. Processing all new hire paper work.

. Establish, maintain, and coordinate the implementation of accounting

and accounting control procedures.

. Monitor and review accounting and related system reports for accuracy

and completeness.

. Prepare payroll entries, invoices, and other accounting documents.

. Explain billing invoices and accounting policies to staff, vendors.

. Resolve accounting discrepancies.

. Recommend, develop and maintain financial data bases, computer

software systems and manual filing systems.

. Supervise the input and handling of financial data and reports for the

company's automated financial systems.

. Interact with Ohio auditors in completing yearly audits. keeping all

records to the standards required by the ODE.

. SOES administrator

. EMIS coordinator

. ODE lunch program administrator

Millennium Management / Oakwood Apartments 2010- 2011

Olmsted Falls, Oh

Leasing Consultant

My daily responsibilities within the Leasing Office included:

. showing apartments and facilities to prospective residents. Quoting

the cost of leasing an apartment for 6 and 12 month leases

. Processing credit applications

. Receipt of rental payments

. processing lease agreements

All Metal Sales, Inc.

Metal Broker 2007- 2010

Westlake, Ohio

Accounting Manager

Responsible for overseeing the daily operation of the finance department;

including direct control of all accounts receivable/payable. Provide

coordination of company financial planning, debt financing and budget

management functions. Reports directly to the owner and ensure that

company accounting procedures conformed to generally accepted accounting

principles. Duties include but are not limited to:

. Prepare profit and loss statements and monthly closing and cost

accounting reports.

. Compile and analyze financial information to prepare entries to

general ledger accounts.

. Establish, maintain, and coordinate the implementation of accounting

and accounting control procedures.

. Monitor and review accounting and related system reports for accuracy

and completeness.

. Prepare and review budget, revenue, expense, payroll entries,

invoices, and other accounting documents.

. Explain billing invoices and accounting policies to staff, vendors and

clients.

. Resolve accounting discrepancies.

. Recommend, develop and maintain financial data bases, computer

software systems and manual filing systems.

. Supervise the input and handling of financial data and reports for the

company's automated financial systems.

NAS Recruitment International 2006- 2007

Garfield Hts., Oh

Production Traffic Department

Main hub and control center for all facets of the advertising process.

This fast-paced job was the source for all new advertisements, job postings

and related marketing material. Approximately 200+ jobs were processed

through the department each day; all were reviewed for accuracy and

completeness before being entered in the computer system. Was responsible

to track the progress of these jobs to ensure that all relevant deadlines

were met.

Kuhnle Brothers Inc. & Munn Materials 2004 - 2006

Newbury, Ohio

Accounts Payable/ Accounts Receivable/ Billing

. Accounts payable (Kuhnle Brother)

. Accounts payable/ receivable (Munn Materials)

. Health and life insurance administrator (Kuhnle Brothers & Munn

Materials)

. Invoicing

. Material rating and billing

. Daily/weekly/monthly general ledgers

. All general office duties as need

. Enrolling, terminating, billing, taking and processing applications

for health and life insurance.

Progressive Commercial Insurance 2003 - 2004

Mayfield Hts., Ohio

Customer Service Representative

My daily responsibilities within the Commercial Vehicle Division included:

. Quoting and endorsing insurance policies

. Issuing state and federal filings and certificates of insurance

. Billing and receipt of payments

. General underwriting

. Guide insurance agents through internet and software use

. Accounts payable

. All other customer service issues as necessary

Salary: Negotiable

Software Experience:

Word, Excel, ACT, Lotus Notes, Quick Books professional, DASL. USAS, USPS,

CRRS, progress book, core logic rent safe, and all other software used at

Quest Community School, Progressive Commercial Insurance, Kuhnle Bros. &

Munn Materials, All Metal Sales, inc. and NAS

References:

Jon Kristoff / Executive Director Quest Community School / 216-***-****

Andre Borders / Assistant Director Quest Community School / 216-***-****

Jane Pletz / Property Manager Millennium Management / 440-***-****

Joe Kay / Treasurer Quest Community School / 421*-***-****

Ellen McCarthy / Facilitator Greater Cleveland Reentry Program / 440-865-

0174

Rick Guenther / Project Manager / 216-***-****

Contact this candidate