Vanessa Welch

Alamogordo, NM

aceqwo@r.postjobfree.com - 575-***-****

WORK EXPERIENCE

OFFICE MANAGER

INKredible Graphics,LLC - Alamogordo, NM - July 2011 to Present

Responsibilities

Office duties as follows;

I would answer phone calls, respond to emails, and keep the office clean and in order.

Accept shipping and process inventory, also keep it up to date in an excel data base.

I would talk with customers directly to get their order together and keep the customer pleased.

Make in town deliveries

Used Microsoft Office XP, 2007, and 2010.

Keep the computer running and clean of viruses.

File receipts, purchase orders and expenses up to date on an excel database then file them accordingly

Fill out invoices correctly with all appropriate information and keep them on available until the order is

completed then file them accordingly.

Assist with graphic designs for t-shirts and other media.

Put together Brochures and advertisement as needed.

Accomplishments

This is my husbands side business as well as being an Active Duty Service member. I take on all these duties

and keep the shop running smoothly and productively while he is at his other job.

I keep customers happy with constant communication.

Skills Used

Computer skills

Simple Graphic design

Proficient knowledge of Office Suites

COMPUTER TECHNICIAN I

City of Alamogordo - Alamogordo, NM - September 2012 to July 2013

Responsibilities

Solve computer software/hardware issues, complete work orders, and fix user problems.

Made patch cables and set up wireless networks for multiple departments.

Configure workstations for current employees, new employees, and department re-locations performing or

ensuring proper installation of cables, operating systems, or appropriate software.

Configuration includes network setup, department specific software install, user accounts, peripherals and

data transfers.

Reset user passwords on Windows systems for users.

Perform daily and monthly server back-ups for multiple departments.

Oversaw the daily performance of computer systems.

Answered user inquiries regarding computer software or hardware operation to resolve problems.

Entered commands and observe system functioning to verify correct operations and detect errors.

Installed and perform minor repairs to hardware, software, or peripheral equipment, following design or

installation specifications.

Maintained records of daily data communication transactions, problems and remedial actions taken, or

installation activities.

Read technical manuals, conferred with users, and conducted computer diagnostics to investigate and

resolve problems or to provide technical assistance and support.

Referred major hardware or software problems or defective products to vendors or technicians for service.

Developed training materials and procedures, and trained users in the proper use of hardware or software.

Conferred with staff, users, and management to establish requirements for new systems or modifications.

EDUCATION

Associates in Information Technology

New Mexico State University of Alamogordo - Alamogordo, NM

2009 to 2012

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