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Customer Service Administrative Assistant

Location:
Charleston, WV
Posted:
June 26, 2014

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Resume:

Sherron Bryant

*** ***** ** ******, ** *****

304-***-****

Summary:

Sherron has extensive experience in Administrative field. Scheduled Appointments (daily and

otherwise), travel arrangements, controlled personal, district allotment, received calls, filled

documents and bills, dealt with constituent concerns, handled payroll, hired employees. Took

care of all customer relations and concerns. Great data entry skills. Provided excellent customer

service. Excellent problem solving and decision making skills. Exceptional organizational and

communication skills. Proficient with Microsoft Word, Excel, Outlook, PowerPoint and Internet.

Education:

Steinmetz High School, High School Diploma, Chicago, IL 2003

Experience:

Office of Insurance Commissioners (Maximus) Charleston, WV 12/2013-

Auditor/Data Entry

Responsibilities:

• Audit IPA’s who are signing customers up for Affordable Care Act for the entire state of West Virginia

• In Charge of the Events and Community Outreach

• Customer concerns and relations

• Filing

• Faxing

• Internal/External emails

Department of Environmental Protection 09/2013-11/2013

Administrative Assistant

Responsibilities:

• Personal assistant to the Executive Secretary for Oil & Gas

• In charge of receiving pay for stock and bonds on Oil lines

• Answered calls

• Inventory

• Supply Ordering

• Internal Emails/Mail (Received and Sent)

• Filing

• Faxing

West Virginia American Water, Charleston, WV 04/2012 – 08/2013

Administrative Assistant

Responsibilities:

• Ran WV DHHR low income discount program for the entire state of West Virginia

• Handled Cross Connection Department and test results

• Answered phones

• Customer concerns and relations

• Filing

• Faxing

Pearson Professional Center, Charleston, WV 03/2012 – 03/2013

Test Administer

Responsibilities:

• Administer and register candidates who are coming to take their state board test

• Answered phones

• Filing

• Scheduling

Rescare Group Home, Dunbar, WV 12/2010 – 01/2012

Home Supervisor

Responsibilities:

• Managed two group homes for adults with mental retardation

• Handle all staff problems and deal with consumer concerns

• Make weekly and monthly schedules for my staff as well as the weekly activities of the consumers in

the home

• Do payroll for all my staff as well as interviews hiring and training

Color Me Beautiful, North Riverside, IL 06/2009 – 08/2010

Store Manager

Responsibilities:

• Made schedules

• travel arrangements

• Handled Payroll

• Hired employees

• Dismissed employees

• Cashier

• Customer Service

• Inventory

• Store Maintainer

Redbox DVD Rental, Downers Grove, IL 07/2008 – 08/2009

Team Lead

Responsibilities:

• Worked in a call center which handled 200-300 calls per day

• Took care of all customer relations and concerns

• Worked hands on with supervisors and Head quarters relating all customers’ suggestions and

concerns to continue to build Redbox into the multi-million dollar company it is continuing to become

Springfield House of Representatives, Springfield, IL 01/2007 – 12/2008

Legislative Assistant

Responsibilities:

• Legislative assistant to state representative

• Scheduled appointments (daily and otherwise)

• Controlled personal and district allotment

• Received calls

• travel arrangements

• Filled documents and bills

• Dealt with constituent concerns

• Handled important errands

Color Me Beautiful, North Riverside, Illinois Cashier 06/2003 – 12/2007

Administrative Assistant

Responsibilities:

• Made schedules

• travel arrangements

• Handled payroll

• Hired employees

• Dismissed employees

• Customer Service

• Inventory

McDonald, Arlington Heights, IL 05/2001 – 06/2003

Swing Manager

Responsibilities:

• Made weekly schedules

• Customer service

• Nightly deposits

• Ran a Night shift For 5 crew members



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