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Manager Customer Service

Location:
Winter Haven, FL
Salary:
negotable
Posted:
June 26, 2014

Contact this candidate

Resume:

Robin Moran

**** **** ****.

Lake Alfred, FL ****0

aceqn1@r.postjobfree.com

Summary of Qualifications:

- Efficient in QuickBooks, Microsoft Office Suite, ICAM, Secure

Systems, Closer Choice, Outlook Express, Outlook Office,

Internet Searches

- Current working knowledge of HUD Handbook 4350.3, rev. 1,

change 4

- Current working knowledge of Enterprise Verification System

(EIV)

- Accounts Payable and Accounts Receivable

- Proven excellent attendance and punctuality record

- Strong organizational, communication, and interpersonal skills

- Able to learn and develop a variety of new skills, quickly,

while working independently or as a member of a team

- Successfully able to maintain positive relationships with

others

- Type 45 WPM

- Qualified in cash handling, auditing, and accounting

- Experienced with operating multiple telephone lines

Professional Experience:

2010 - Present

EHDOC Fraser Towers

Certified Occupancy Specialist/Administrative Assistant I

I am responsible for assisting the Community Manager in daily operations. I

maintain confidential applicant and resident records, periodically updating

such records and files. I am responsible for conducting recertification

interviews and adjusting rental records of residents who receive federally

subsidized housing assistance. I am responsible for the collection and

deposit of rents and security deposits while maintaining low or zero

delinquent accounts. I coordinate the handling of residents' work orders

and the referral of residents' complaints or requests for assistance to the

proper person. I am responsible for weekly traffic and vacancy reports for

the property. In the absence of the Community Manger, I assume the

responsibility for the day to day management functions of the property. I

also publish a monthly newsletter to our residents which I revised to

better suit the community. Continually multitasking throughout the day, I

efficiently address resident and company concerns for a troubled property

while maintaining a positive attitude towards all applicants, residents and

co-workers.

2008-2010 - Creative Association Services, Inc.

Office/Maintenance Coordinator

I was responsible for assisting the Director of Operations, VP of

Operations and Accounts Manager. I prepare statements of accounts for

billing, note accounts with detail, answer account questions, prepare

deposits, track office supplies, schedule clubhouse rentals, coordinate

vendors for bids, attend Board of Directors meetings, prepare violations,

receive and return phone calls in a timely manner. I was also responsible

for directing the Lawn Maintenance Supervisor of various tasks and any

problems that may have arose. Throughout the day I was continually

addressing problems for tenants, board members and whole associations while

maintaining organization and a good attitude towards client and co-workers.

2008- Timeshare Closing Services, Inc.

Transaction Processor

I was responsible for preparing legal documents to facilitate the transfer

of vacation ownerships. I prepared Warranty Deeds, Settlement Statements

and other documents pertinent to each particular closing. I was also

responsible for following up with clients for awaited documents and

correspondences. This job required high productivity while maintaining a

very high standard of accuracy. Throughout the day I continually

multitasked to ensure productivity and accuracy were a priority.

2006- 2008 - Advantage Title Services, Inc.

Closing Specialist

My responsibilities included preparing Settlement Statements according to

contracts and lender's instructions along with recordable documents to

facilitate a closing. I closed loans in and outside of the office, obtained

funding authorization, received and disbursed funds from escrow accounts,

and ensured legal documents are executed properly. This job entailed title

examining, auditing, posting accounts payable and receivable, recording

documents with county clerks, title processing for manufactured homes,

preparing policies and preparing legal documents. Throughout the day I

continually solved problems, while maintaining a good attitude towards

clients and co-workers.

2005-2006 - Mid-State Auto Sales

Office Manager

I was responsible for maintaining all office functions, such as: title

processing, sale processing, loan processing, bookkeeping, investor

reporting, sales tax reporting, inventory control, and auditing. I

efficiently maintained and disbursed all client concerns and discontents.

2003 - 2005 - Fantasy of Flight

Assistant Manager

I managed cash handling, customer service, inventory control, ordered

inventory, inventory reporting, ensure proper execution of all duties. I am

experienced in handling all kinds of client concerns as well as employee

concerns.

References are available upon request.



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