Raymond Robinson

**** **** ***. 216-***-****

Parma OH. 44134

aceqka@r.postjobfree.com

Special Skills:

> Ability to multi-task and meet required deadlines

> Strong leadership and team building

> Excellent organizational and problem-solving skills

> Prepare and conduct formal presentations

Professional Experience

Amtrust Financial Services Feb-Apr

Contractor

Testing Analyst

. Identified issues within the CPP User Test environment and relayed

information to forms developers.

. Resolved crucial defects assigned to each individual within

their selected range of coverage

. Provided updates to Management and Business Analyst on all

errors associated with

software and systematical issues

RBS Citizens, East Providence, RI 2011-2014

Business System Analyst/Operations Analyst

. Coordinates technical resources along with key stakeholders from

business line for the quarterly Disaster Recovery test for all of

Regional Services

. Maintains and facilitates Maintenance Request targeted for numerous

technical teams along with each business.

. Prepares bi-weekly reports for all team members within the Business

Support team to provide key updates for senior level management.

. Proven ability to work well under pressure along with working in teams

and independently to provide the best support level I can to all

business partners.

. Coordinates all sort-pattern changes within the immediate group and

various departments across Business Services.

. Participates in numerous projects, including a new teller system and

other applications pertaining to ITS.

. Researches issues regarding CPCS, Integrity, NexGen, CMOD, Vector

Resolve, Vector Resolve, & Vector Exceptions.

. Troubleshoots ongoing issues within the application Integrity by

creating new and advanced Sort Types to accommodate the business lines

needs.

. Organizes any changes made from the Integrity application to the

internal CPCS Bible, NexGen application, and communicated such changes

to all impacted colleagues

. Creates test scripts and test decks for any changes for QA and UAT

. Maintains an advanced understanding of time management for meeting

deliverables

. Completed a 5-week training session of the production application

(EIS) in Chennai, India, and Delhi, India.

- Conducted research and gathered information for this particular

project.

. Reviewed functional specs with each business line owner for an Image

Cash Letter/Return Deposited Items (ICL/IDI) project.

- Modified processes and tasks to improve the performance of the

project.

- Communicated effectively to all technical teams and Business

Line members, regarding timelines, resource availability, and

implementation.

- Managed and created SharePoint folders, communicating and

monitoring deliverables

- Provided project support throughout the project life cycle as

directed by PM.

- Created training materials and conducted end user training

sessions.

- Participated in a quarterly Disaster Recovery with Business

Lines and Tech teams, preparing and gathering data for Vector

Exceptions, Vector Returns, and Vector Five.

RBS Citizens, Cleveland, OH 2005 - 2011

Operations Specialist

. Supervised and maximized daily activities and out-put of 30 team

members.

. Ensured all Service Level Agreements (SLAs) were met.

. Coordinated, designed and conducted training workshops, including

Branch Image Capture.

. Assisted a project team in the setup and rollout of 4 remote Capture

Sites for Citizens Bank.

. Proficient in the following applications: CPCS, ACLS, SEI, ORSS, ETS

Balancing, Vector, NexGen, MS Word, MS Excel, MS PowerPoint, and EIS

. Completed the fiscal/budget responsibility for the Item Processing

Department, including the operational metrics for middle management.

. Developed Items Processing policies and procedures.

. Assumed supervisory and managerial roles (when required).

. Served as the SME (Subject Matter Expert) in the GOI EIS training

project.

Education/Achievements

BRYANT UNIVERSITY, Smithfield, RI

- Business Analyst Certification (2012)

CUYAHOGA COMMUNITY COLLEGE, Parma, OH

- Microsoft Vista Certification (2007)

CITIZENS BANK - 'ARROW AWARD'

Recognition Award - Completion of 5-week training session in Chennai and

Delhi, India

NORMANDY HIGH SCHOOL, Parma, OH

Graduated (2005)

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