Sql Server Software

Joseph L. Jackson

**** *********** ****, ***** ********, GA 30088

404-***-**** ***********@*****.***

EMPLOYMENT HISTORY

Barrister, Stone Mountain, GA Tech Support 10/13 - Current

• Perform instructional training and support to customers and in-field technicians via third party support,

phone and e-mail.

• Provide system set up, technical support, break fix and maintenance with various software applications and

hardware support on Printers, Laptops and Desktops.

• Proactively follows through on customer issues to ensure customers concerns are addressed accurately and

promptly.

• Any non-phone time is spent following up on open issues, following up on resolutions, training on

hardware, software and printer issues.

Horizon Software, Duluth, GA Implementation Specialist 6/13-9/13

• Responsible for a wide range of onsite tasks including hardware and software installation and configuration,

as well as customer training.

• Perform the following duties while working with SQL Server; install and configure SQL Server 2005/2008

R2/2012, backup databases, create tables, insert, update and delete records in databases and set permission on

tables.

• Travel to various client sites around the country to perform upgrades and implementations for the client’s

proprietary software system.

• Manage customer relationships throughout the implementation process and serve as the single point of

contact for the customer while there are onsite.

Georgia Power, Forest Park, GA, IT Field Operations Technician 6/12-3/13

• Working with and coordinating of contractors and/or vendors associated with the Field Operations function

as appropriate.

• Provided on-site/off-site field service for PC/Laptop/Server installation set up, configuration, imaging and

maintenance for new clients as well as hardware/software/network break-fix, troubleshooting and upgrades for

existing clients.

• Resolved client hardware and software issues via on-site/off-site visits, remote connection, or telephone.

• Responsible for supporting a variety of software such as Windows Server 2008, Windows XP/ 7, MS Office

2007/ 2010, SQL 2005/2008 R2/2012, Web Icons and CSS.

• Responsible for installing standard, endorsed or certified off the shelf software and/or hardware devices, and

provide minimal on-site/off-site training to over 900 clients.

InTown Suites, Conyers, GA Courtesy Officer (Interim Position) 1/11-12/12

• Respond to guest complaints and concerns in a professional and courteous manner, in person and via phone.

Notify management of any safety/security violations and/or guest concerns.

• Document all rounds on the Courtesy Officer Checklist and perform other tasks as assigned by manager.

Requires regular lifting/moving of up to 50-100 pounds.

Siemens, Duluth, GA Desktop Field Support 3/07–12/10

• Provided on-site/off-site application support to high profile upper management VP’s and clients.

• Traveled to a variety of client locations to install and configure various applications and resolve network

connectivity issues of PC’s and laptops.

• Worked on a team migration project of Dade Behring computers into Siemens Healthcare Diagnostics

division. The project targeted 4000 computers to be migrated.

• Provided on-site/off-site field service for workstation installations, configured IP addresses and desktop

applications, such as McAfee Anti-Virus, MS office 2000/2003/2007, MS Outlook/Exchange and Windows

2003/XP/Vista/7, Windows Server 2008, SQL 2005/2008 R2 and supported clients in these applications.

CDC/Strategic National Stockpile, Atlanta, GA Technical Field Analyst 5/05–3/07

Perot Systems

• Provided front-line on-site/off-site technician that supported client computing systems and network support for

300+ personnel, performing hardware diagnostics and coordinating repairs.

• Traveled to client sight to install, configure and support various applications for Mac Book and IBM compatible

on a daily basis such as Microsoft Outlook/Exchange, Oracle Store Replenishment Planning (SRP) and

Discoverer, Crystal Reports, Peregrine, REMEDY, Symantec Ghost Imaging, Active Directory, Citrix and

AS/400, VPN/Remote Access Devices and Blackberry.

• Comm/ IT Officer in an emergency response Team (Technical Advisory Response Unit -TARU) which provide

medical material to a critical area. Provide 24/7 support to State and Local authorities during this critical time.

• Maintaining communication between TARU and all necessary information nodes DSNS Team room. Assist the

Operations Officer in establishing the TOC including setting up and maintaining all computers and equipment.

EDUCATION

Bachelor of Science - Electronics Engineering Technology DeVry University

TECHNICAL

OS/Environments: Windows 95/98/2000/NT/XP/Vista/7, Windows Server 2008, PC-DOS, UNIX: Sun Solaris,

Novell 4.0, Mac OS X Tiger and Leopard.

Networking: LAN: Ethernet, Token Ring, VPN/Remote Access, Active Directory, Frame Relay; WAN: terminal

servers, modems, CSU/DSU’s, routers, switches, FT1/T1s, Compaq Servers, Protocols: TCP/IP, SNA, BNA II,

IPX/SPX, NetBIOS, Network Hubs and Compaq Servers

Hardware: Pyramid, Stratus, Unisys A-series, Wang; Sun SPARC, IBM RS/6000, Sun UNIX servers, IBM, HP

and Dell laptops and workstations, Macintosh PC’s, Xerox, Brothers, HP printers, HP Jet Admin, scanners, Network

Interface Adapters and other peripherals

Software: MS Office 95/97/2000/2003/2007/2010 (Word, Excel, Access, PowerPoint), MS Project, MS

Outlook/Exchange, SQL Server 2005/2008 R2/2012, Oracle Store Replenishment Planning (SRP) and Discoverer,

OneSource, Crystal Reports, Peregrine, REMEDY, Symantec Ghost Imaging, Lotus Notes 4.6/5.0, Active

Directory, VPN/Remote Access Devices, Blackberry, SAP Client, Citrix, CSS, Web Icons, AS/400 and MAXIMO

Contact this candidate