CURRICULUM VITAE

Carrier Objective

Level of Guest Delightness with Quality Standards, maintaining Departmental

Budgets for Profitability

Develop & Share Knowledge, Skill and Attitude to work competently industry

and to achieve the highest

Presently Working

Organization Best Western Royal

Park Baddi

Position Restaurant Hostess

Key Operation Restaurant/Bar

Company Profile

Banquet/Restbar/Room Service/SPA

51 rooms 1 Banquet Hall with Lawn

Tenure May 2013 to till

date

Duties & Responsibilities

< Supervise and coordinate activities of dining room personnel to provide

fast and courteous service to patrons. Train dining room employees.

< Schedule dining reservations and arrange parties and special services for

dinners.

< Greet guests, escort them to tables, and provide menu. Adjust complaints

of patrons.

< Assign work tasks and coordinate activities of dining room personnel to

ensure prompt and courteous service to patrons.

< Inspect dining room serving stations for neatness and cleanliness, and

requisitions table linens and other dining room supplies for tables and

serving stations.

< Interview, hire, and discharge dining room personnel.

< Schedule work hours and keep time records of dining room workers.

< Prepare beverages and expedite food orders.

< Total receipts at end of shift to verify sales and clear cash register.

< Collect payment from customers.

< Excellent communication, inter-personal, liaison & problem solving skills

ability to work in

Multi cultural environment

< Responsible for attending customer's complaints and handling them

efficiently

< Responsible for cleanliness, Hygiene, Standard of the Associates

& Outlets

< Assist other stations*Carry out any other tasks assigned by the

supervisor*Assists in seating the guests introduces himself on the

table*Offers the choice of water and serves it on the table immediately

< Takes the order for the drinks and the starters*Unfolds the napkins and

presents the main course menu

< Takes the main course order from Guest

< Serves all order as per the guest request or as per the basic service

sequence decided by the management

< Dazzle and delight the customer by providing interactive service.

Organization Hotel Aquamarine

(Unit of Aroma)

Position Front Office

Executive

Key Operation Front Office/House

Keeping

Company Profile Italian

Restobar/Rest bar/Room Service

22 rooms with 1 Banquet Hall

Tenure May 2012 to May

2013

Duties & Responsibilities

Prepare all weekly and monthly reports in accordance with required quality

standards and established deadlines.

Assist in scheduling and delegating work to the Front Desk, Reservations,

PBX, Bell, Valet and Transportation departments. Oversee daily operational

issues.

Make recommendations to management regarding development, training and

corrective action of team members.

Follow up on guest history, group block pick-ups and cut off dates. Remain

current on room rates, room availability and emergency procedures.

Resolve or refers to other Management all guest concerns, complaints or

suggestions in a continuous effort to provide superior guest service.

Assist in creating, implementing, and achieving the departmental budgets

for the Front Desk, Reservations, PBX, Bell, Valet and Transportation

departments.

Utilizing established daily wage management techniques, time and attendance

payroll management software, and appropriate adjustments to the

proportionality of business needs to staffing levels.

Ensure all management directions and guest special requests or needs are

properly

noted in the Micros Property Management System for action by the

appropriate hotel department prior to check-in.

Responsible for promoting the hotel core values: Honesty, Personal

Integrity, and Team before Self. Provide information and explain Players

Club benefits, property amenities &marketing programs to our guests.

Provide courteous service to our guests and be cordial to all Team Members.

Organization Hotel Aquamarine

(Unit of Aroma)

Position Front Office

Assistant

Key Operation Front Office/House

Keeping

Company Profile Room Division/Rest

bar/Room Service

22 rooms with 1 Banquet Hall

Tenure August 2011 to May

2012

Duty & Responsibilities

A front desk office assistant has a variety of duties. The person holding

this position will learn a lot about the company&the operation.

Atypical office has its own system of filling records and important

information. The front desk office assistant manages this filling system

and maintains the records.

The front desk office assistant is usually the first person someone sees

when he steps into the office; she is responsible for managing the way

visitors are greeted. The assistant should be aware of where co-workers are

throughout the day so she can relay proper information about wait times and

whereabouts to guests.An assistant must be able to effectively balance

greeting visitors with her administrative duties.

Another responsibility of a front desk office assistant is to manage the

phone lines. He might be called upon to answer the company's main phone

line and direct calls to the proper people .Ensure a speedy telephone and

message service at all times.

Follow department policies, procedures and service standards.

Other duties as assigned.

Organization

CLUB MAHINDRA COORG KARNATAKA

Position Industrial Training

Key Operational Area Restaurant & Room

Service

Company profile

122 Rooms 3 F&B Outlets/SPA

Bar, Multi Cosine Restaurant Tenure

Oct 2009 to Mar 2010

Pursuing M B A in Hotel Management from PTU.

Bachelor of Hotel Management from Punjab technical University

Chandigarh 2011 to 2013.

Diploma in Front Office from City & Guilds Imperial Institute

Chandigarh 2009.

Matriculation from Punjab School Education Board in 2008

10+2 from Punjab School Education Board in 2010

Area of Interest

Operational

Front Office

Strength

< Quick Learner

< Flexible & Honest

< Leadership qualities

< Ready to accept challenges

< Enjoy working in team environment

< Linguistic Proficiency:- English, Hindi, Punjabi

< Computer Proficiency:- Familiar with MS Office, Windows, 98, MS Excel,

PowerPoint & other, Software HMS, Prologic -1& I D S,

< Date of Birth 15th June 1980

Personal Details

Date of Birth : 19th April 1990

Nationality : Indian

Sex : Female

Martial Status : Single

Languages Known : Hindi, English, and Punjabi

Mandeep Kaur

Phone:-088********/805-***-****

Diwan Colony back side of Court Complex Pehowa Haryana

E-Mail ID:- aceqgc@r.postjobfree.com

krishan

Working Experience

Professional Qualification

Educational Qualifications

Personal Details

Contact this candidate