Wendy Starkand

**** ******** ***** ******* ******* 32804

813-***-**** * aceqag@r.postjobfree.com

Personal Profile

Resourceful and motivated Recruiter and Trainer who maintains a positive

attitude under pressure and welcomes the challenge and responsibility of

adding value to organizations, by contributing to growth and driving

profitability as a trusted adviser and strategic business partner.

Professional Skills

Exceptional communicator Training Design and facilitation

Detail and results oriented Recruiting and selection techniques

Innovative and passionate Staffing plan and job description

Excellent interpersonal and coaching creation

skills Salary negotiation

Professional Accomplishments

< Collaborated with multiple lines of business to design and deliver

a standard-based curriculum.

< Launched and managed new T-mobile sales program, exceeded

projections by 30%.

< Implemented a new sales training program for call center and retail

specialists.

< Revamped the orientation process for all new hires, which was

implemented company-wide.

< Developed Standard Operating Procedures Manual.

< Devised a successful recruiting plan for new remote medical coders,

which resulted in 60 new employees in 3 months.

< Implemented company wide model to streamline recruitment and on

boarding processes.

< Developed and implemented an innovative internal communications

strategy to improve employee engagement through strategic

messaging.

< Recipient of the "Store Manager of the Quarter", with Starbucks

Coffee.

< Formally recognized for playing an instrumental role in the design

of Blockbuster Video retail sales program.

Experience

Pyramid Healthcare Solutions, Clearwater, Florida

2010-Present

Manager Recruiting and Training

Managed full cycle recruiting process to meet staffing goals across

all levels within multiple business units .

Created and modified job descriptions within all departments.

Analyzed each division's training needs and developed new training

programs based on the analysis.

Designed Orientation, Manager and Employee training modules that

implemented strategic business practices and organizational behavior

training concepts.

Administrator for company applicant tracking system.

Responsible for creation of monthly Employee Newsletter and all intra-

company announcements.

One Touch Direct, Tampa, Florida

2009-2010

Training Manager

Led a team to launch T-Mobile sales program and exceeded sales

projections by 30%.

Designed & facilitated training for 5 new lines of business.

Created & delivered leadership training for supervisors.

Presented training information via role playing, simulations and team

exercises.

Developed and implemented interview process for Managers.

Recruited Employees for multiple sales programs.

Supervised an average of six training specialists in the Sales

department.

Rolled out supervisor performance tracking.

Island Media Advertising, Tampa, Florida

2008-2008

Recruiting, Training and Development Consultant (contract)

Created Policy and Procedure manual.

Partnered with all levels of management to create and implement

staffing plan to increase business revenue.

Managed all phases of recruitment, including defining hiring needs,

posting available positions, sourcing and hiring candidates.

Increase sales by 10% based upon hiring process put into place.

Designed and facilitated a Company Orientation Program.

Countryside Publishing, Tampa, Florida (downsize)

2007- 2008

Director of Recruiting & Training Development

Created & Managed Recruiting cycle throughout the country.

Hired, trained and managed a Hiring Specialist to facilitate

nationwide growth.

Developed and delivered company orientation.

Created training workshops for multiple lines of business.

Trained account executives on marketing, sales and product lines.

Re-designed all company forms for consistency & branding.

Revamped entire benefits program to save the company 10% a year.

RAMS/RPG, Tampa, Florida

2006-2007

Director of Training & Development (company went out of business)

Worked with Senior Management to establish consistent hiring

practices.

Redesigned apprentice plumbing and electrical training course.

Created quarterly company newsletter.

Designed multiple Company presentations for speaking engagements.

Drafted meeting agendas, supplied advance materials and executed

follow-up for meetings and team conferences.

Supported 250 employees at all levels, including executive leadership.

Coast Dental Services Inc, Tampa, Florida

2005-2006

Manager of Training & Development

Partnered with Dick Grote to Design & Deliver "Discipline without

punishment" performance management workshop.

Sourced, purchased & implemented learning management system.

Designed orientation workbook.

Created & managed training coordinator position.

Developed standard operating procedures manual.

Trained staff on how to improve customer collection interactions.

Designed Curriculum which was approved to replace existing Kodak

Digital Radiography program.

Coordinated company-wide clinical training events.

PCS Division, Florida

2004- 2005

National Director of Recruiting, Training & Development (company went out

of business)

Created effective training course objectives, course content and all

materials including testing and evaluation procedures.

Originated & managed 10 regional trainers & recruiters throughout the

country.

Effectively designed & delivered train the trainer programs to

trainers and managers.

Partnered with all levels of management to create & implement staffing

plan to increase business revenue.

Managed hiring process, created job descriptions, managed multiple job

fairs across the country to recruit top talent.

Managed all aspects of the employee life cycle process, including on

and off boarding.

Designed and facilitated company wide employee and manager; new hire

orientation, product knowledge,

operational standards, coaching, mentoring, sales and service training

programs.

Worked with the chief executive officer to create a new leadership

development program.

Designed structure and manuals for Company wide operational

procedures.

Supplied tools, resources and education to company managers to enhance

their skills.

Originated & coordinated quarterly leadership conferences.

Blockbuster Video, Atlanta Georgia

2002- 2004

Regional Trainer (relocated to Florida)

Capital One Services, Tampa, Florida

1998 - 2002

Corporate Technical Trainer (downsized)

Starbucks Coffee, Atlanta, Georgia / Miami, Florida

1994 - 1998

Senior Store Manager/Corporate Trainer

Participated in the opening of both the Atlanta and Miami markets

Education

Bachelors in Theatre Arts -University of North Carolina at

Greensboro

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