Customer Service Representative

Francenia Woods

Objective Customer Service Representative with

experience for 15 years. I have strong

Communication Skills, Commitment,

Consistent, Dependable, Team Oriented, and

Problem Solving.

Experience

2013 Aerotek Present

Customer Service Representative

Authentication Security Department

"I hold a CDIA FCRA Data User

Requirements certificate of completion"

2010- 2011 Sykes

Enterprise Sumter County (1 yr. 8

month

experience Call Center Experience )

• Answer phones and responds to

customer request.

• Transfer customer calls to

appropriate staff and high volume

calls.

• Identify, Research, and Resolve

customer issue using the

computer Systems.

• Completed 6 weeks of Bank

Training

• Servicing customers with their

Checking and Saving Accounts

and other personal needs that

needed to be assist with.

2000 -2009 School

District Williamsburg County

Bus Driver

• Transport school bus passengers

between assigned stops and schools

according to specified routes and time

schedules.

Maintains order during trip and

•

adheres to safety rules when loading

and unloading passengers.

I 2004-2008 Page

Tel Kingstree,SC

Customer Service Manager

• Direct and delegate the activities of

the staff to ensure professional, timely

and proficient customer service.

• Develop staff through training,

and coaching for premier delivery of

customer care.

Promote good customer relations

•

by consistently providing premier

customer satisfaction; have a

developed rapport with the customer

base, and respond timely with

correspondence to customers to

resolve issues or problems.

1999-2004 Food

Lion Manning SC

Customer Service Manager

• Ensure that customers receive

satisfactory service and quality goods.

• Deal with complaints, and

sometimes handle purchasing,

budgeting, and accounting.

• Review inventory and sales records,

develop merchandising techniques,

and coordinate sales promotions

1995-1999

Maxway Kingstree, SC

Inventory Control

• Review and process employee

reimbursement requests

• Review invoices, and prepare and

process accounts payable checks and

ACH payments

• Record cash receipts in sub-ledger

(QuickBooks) and reconcile to main

accounting program (MIP Fund

Accounting)

• Maintain vendor files and other

filings, including cash receipts, cash

disbursements, grant/contracts

documents, & other non-payroll

documents

• Assist in month end closing and

bank reconciliations

Other clerical assistance as needed

•

1991-1995 Kingstree

Wireless Kingstree, SC

Customer Service Manager

• pricing and ticketing goods and

placing them on display; cleaning and

organizing shelves, displays, and

inventories in stockrooms

• Responsible for the operation of the

entire store.

• greet and assist customers and

promote

1985-1991 Tu

pperware

Manufacturing

• Packing: Preparing the items

to be packed and shipped.

• Assembly Line: Making sure

to meet the hourly production.

• Relieve Person: Supervising

employees to make sure that they

are taking their breaks on and

making sure the job gets done in a

timely matter.

Education

2009 U.S. Career Institute

Certificate, Medical Coding Program

1979-1983 Manning High

School

Diploma

Skills

• Strong organizational skills with

attention to detail

• Excellent written and oral

communication skills

• Skilled at resolving problems that

arise

• Efficient and effective in getting the

job done

Relevant Skills & Experience In

Medical Coding

• Skilled in coding, compliance, and

reimbursement regulations

• Experience in using CPT & ICD-9

codes

• Knowledge of medical terminology

and anatomy and physiology

• Ability to establish effective

relationships with physicians and

insurance companies

• Proficient in Microsoft Word and

Excel

Contact this candidate