Customer Service Manager

Joseph J. Cici

*** ****** *** **.

Cordova, TN **018

Cell: (901) - 922-9650

Email: ************@*****.***

QUALIFICATIONS:

. Excellence in adapting and thriving in any situation

. Vast experience of management activities in food business

. Highly encouraging and motivating nature

. Ability to prioritize and remain focused on the essence of an issue

. Passion for customer satisfaction

. Proficient computer skills and an appetite for keeping up with ever-

changing technology

EXPERIENCE:

02/2012-Present Steak N' Shake

Memphis, TN

General Manager

. Oversee and manage all areas of the restaurant and make final

decisions on matters of importance.

. Adhere to company standards and service levels to increase sales and

minimize costs, including food, beverage, supply, utility and labor

costs.

. Responsible for ensuring that all financial (invoices, reporting) and

personnel/payroll related administrative duties are completed

accurately, on time and in accordance with company policies and

procedures.

. Recruitment and training of staff

. Planning marketing activities and promotional events and guiding the

subordinates for its implementation

. Conducting meetings the with the senior officials to inform them about

the status of current strategies and to understand their future

strategies

6/11-02/12 Milano's

Pizzeria Memphis, TN

Prep Cook

. Responsible for opening and closing store

. Responsible for product preparation and presentation

. Provide excellent customer service.

. Assist with food stocking

11/07- 05/11 Miceli's Deli

Chicago, IL

Store Manager

. Manage inventories by tracking weekly reports, and ordering raw

materials and supplies in order to meet customer requirements,

maximize profits, drive sales, and reduce out of stock.

. Schedule employees and delegate work assignments in accordance with

the collective bargaining agreement when applicable, effectively

utilizing employees and supplies to provide excellent customer

service, and to maximize the store's profits.

. Prepare, maintain, and track records concerning inventories and work

processes to calculate gross monthly profit according to Company

policy.

. Develop and implement merchandising plans using guidelines and

suggestions in order to meet the financial objectives of the

department.

. Control department costs by monitoring and improving operations to

increase profitability.

. Direct, oversee, and evaluate training provided by a trainer to

department employees in order to reduce turnover, promote efficiency,

and control labor costs.

. Maintain accurate records to ensure documentation of activities is

available.

. Ensure that proper procedures are being followed so that store meets

out-of-stock percentage goal.

2005-10/07 Studio Imaging

Lombard, IL

Director of Production

. Design each new project with the client providing a close personal

atmosphere including Chicago's Adler Planetarium, local stores and

businesses

. Manage the production process of each project including, ordering

materials needed, printing signage and coordination of the

installation at each site

. Coordinate employee schedules, evaluate performance, hire & train new

employees

1998 - 2005 Signs By

Tommorrow Bloomingdale, IL

Digital Print Supervisor

. Supervised BankOne/Chase Bank change-over program that included

between 100 - 180 sites per project.

. Manage a team of up to 10 people to complete production of signs.

. Facilitated the production process from: ordering product for entire

program (including site surveys of future locations) to printing and

coordinating the installation of the product for each site.

. Responsible for the coordination of sub-contractors for the

installation of signs

. Travel to various locations such as New York, Texas & Canada to

oversee installation for clientele.

EDUCATION:

May 2009 - Present University of Memphis B.B.A

Accounting Memphis, TN

.

Contact this candidate