Steve Walsh

MCSE, ITILV* Certified

• E MAIL aceq68@r.postjobfree.com • LONDON, ONTARIO • PHONE 519-***-****

LINKEDIN: CA.LINKEDIN.COM/PUB/STEVE WALSH/92/96A/856/

CAREER PROFILE

Established IT Professional with 10 years with increasing responsibility in medium to large Financial IT

Organizations. Most recently, accountable for a team which delivered on enterprise and operation systems

in response to business needs, including transformational projects, customer growth, service operations, and

risk reduction spanning multiple lines of business. Experience also includes delivery of the entire

technology portfolio including:

Technical Operations Application Integration

Data Center Operations Middleware

Client Services Web Services

Disaster Recovery Database Services

Core technical and professional skills include:

Microsoft Server Administration IT Service & Change Management

System Development Life Cycle {SDLC} {ITIL}

Strong Microsoft Background People Management

Disaster Recovery Influential & Negotiational Skills

Problem Management Project Delivery

Team Player

Intel Servers

Hardware:

IBM Datapower XI50/52, XG45

Barracuda Email Appliances

Desktop PCs

Microsoft Server 2000/2003/2008 Microsoft Windows

Software:

Microsoft Office 2003/2007/2010 7/XP/9x/NT

VMWare Microsoft Sharepoint Server

Antivirus Suites Microsoft Active Directory

MS SQL Server

2000/2003/2005

Industry Certifications

ITIL Version 3 Certification – 2012

Davis + Henderson People Management – 2011

Microsoft Certified Systems Engineer – 2008

EXPERIence

2008 – 2014 Davis & Henderson {formerly Filogix}

Over my 5+yrs I have expanded my roles and responsibilities while still delivering on previous

roles. Application Systems Team Lead was my primary role but I also did Facilities/Site

Security and Internal Systems Support at the same time in parallel while delivering on my

primary role.

Application Systems Team Lead {2010-2014}

Reporting to Director of Operational Systems, oversaw a team accountable for delivery of all

systems relating to DH Mortgage and Chequing Platforms, providing second level support in

English including day to day incident management, problem management and request management.

Responsible for conflict and escalation resolution on major issues pertaining to complex

hardware/software systems that have global and/or cross functional impact.

Resource management and identify process improvement opportunities to ensure the team is

running an efficient and cost effective operation.

Provide guidance, advice and support to all team members through regular 1/1’s, team meetings,

and career development discussions.

Create, develop, manage and keep up to date system configuration, technical reports and

documentation, processes and standards.

Function Lead in the 2yr Data Center consolidation project, ensuring that operational targets and

SLA were continuously met.

London Facilities & Site Security {2010 2014}

Looked after London office facility issues, from organizing issues with landlord, to working with

vendors for Datacenter related issues, and any internal site issues.

All site security issues for building and personnel, was first responder for security related issues.

London Office Internal Systems Support {2008 2014}

Responsible for effective provisioning, installation/configuration, operation and maintenance of systems

hardware and related infrastructure. Accountable for end user systems related to DH Mortgage

Platform.

Perform daily system monitoring, verifying the integrity and availability of all hardware, server

resources, system and key processes.

2004 2009 Personal Computer Business Co Founder of Business

Assemble new and used custom built computers

Experience with internet setups, networking, virus and spyware removal

EDUCATION & PROFESSIONAL DEVELOPMENT

1999 – 2002 Fanshawe College London, ON

Computer Programming – Software Engineering Diploma

Online Professional Development Courses

IT University Advanced Microsoft Office 2010

Looking Glass Career Academy – Project Management

Looking Glass Career Academy – Change Management

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