***** ********* ***.

Catrina Whisenton Cleveland, OH 44110

C: 216-***-**** H: 216-***-**** aceq3v@r.postjobfree.com

Human Resources Manager

A Commitment to Staff Productivity and Peak Operational Performance

Inspiring an Open and Inclusive Communication Style

Highly Motivated and Dynamic

PROFILE

Organized, take-charge Human Resources Generalist with 14 years of experience in all aspects of human resources operations.

Demonstrates exceptional follow-through abilities and excellent management skills; able to plan and oversee projects/programs

with efficiency and effectiveness. A hands-on manager with exceptional interpersonal skills who excels in building

relationships at all levels of the organization. Possesses a valuable blending of leadership, creative, and analytical abilities that

combine expertise with imagination to keep the organization running smoothly and profitably.

SKILLS AND ABILITIES

Staff performance optimization Benefit administration and cost management

Employee recruiting, training, retention, and termination Excellent communications both oral and written

Employment law, policies and procedures Affirmative Action implementation

FLMA / ADA / EEO / WC Union grievance resolution

Payroll processing Interviews applicants

Microsoft Word, Excel, PowerPoint, Kronos and Forvus Accounting Systems, PeopleSoft

Ohio Administrative Knowledge System (OAKS)

PROFESSIONAL EXPERIENCE

Ohio Department of Veterans Services, Ohio Veterans Homes, Georgetown, OH -11/2012 – 05/2014

Human Capital Management Manager

Supervised work activities of subordinates and staff relating to employment, compensation, labor and employee relations.

Planned, implemented, and oversaw management training programs.

Effectively served as facility liaison with agency Labor Relations Officer in collective bargaining sessions.

Successfully represented the organization at personnel-related hearings and investigations.

Managed all aspects of leave administration, including disability programs and health benefits.

Educated and advises employees on group health plans, voluntary benefits, and OPERS retirement plans.

Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits.

Resolved issues including understaffing, disputes, employee termination, and administration of disciplinary procedures.

Developed and implemented recruiting strategies including community outreach, job fairs, and advertising through the

media.

Catrina Whisenton Page 2

(Professional Experience, Ohio Veterans Homes Continued)

Human Capital Management Analyst

Developed and enforced company policy and procedures for the entire Human Resources Department.

Facilitated thorough and timely criminal background check for all new hires.

Improved employee performance by identifying development opportunities and succession gaps.

Satisfactorily resolved all COBRA, disability, and FMLA issues through research and mediation.

Chaired Health and Safety quarterly meetings.

Exercised leadership, teambuilding, and communication skills to ensure staff was knowledgeable of and practicing safety

policies and procedures.

Coordinated employee health benefits program.

Coordinated Disability Leave Program, Workers’ Compensation Claims, Occupational Injury Leave, FLMA, and

Transitional Work Programs for smooth and effective operation.

Addressed and resolved general payroll-related inquiries and issues to employees’ satisfaction.

Facilitated new employee orientation.

Chaired employee well-being program (Take Charge Live Well).

Conducted employee investigations and pre-disciplinary hearings.

Ohio Department of Rehabilitation and Correction, Columbus, OH – 07/1997 – 11/2012

Northeast Pre-Release Center and Operation Support Center

Human Capital Management Analyst

Provided oversight in the areas of payroll and personnel administration.

Supervised payroll procedures and provided assistance as needed.

Oversaw the recruitment and selection process, disability, separations, and exit interviews.

Researched and resolved all payroll, COBRA, disability and FMLA issues.

Provided guidance and expertise regarding hiring policies, procedures, bargaining unit agreements, and civil service laws

and rules.

Captured feedback from employees during exit interviews. Used the feedback to develop strategies for improving overall

organizational operations.

Addressed and resolved general payroll-related inquiries.

Scheduled interviews and participated in preliminary screening and interviewing of applicants.

Tracked, monitored, and certified claims regarding FMLA.

Processed personnel action for new hires, promotions, transfers, terminations, and leaves of absence.

Composed and updated position descriptions.

Processed Workers’ Compensation and unemployment claims.

Monitored and tracked employee evaluations.

TRAINING (Trained extensively in the following areas)

Office of Collective Bargaining

Western Regional Intergovernmental Personnel Assessment Council (WRIPAC)

Executive Leadership

Crisis Prevention Intervention Training

Workers’ Compensation

Performance Evaluation Training

EDUCATION

Bachelor of Science, Business Management, Indiana Wesleyan University, Marion, IN 2013

Associate of Science, Business, Indiana Wesleyan University, Marion, IN 2011

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