Tina D. Peterson

***** ****** *******, *** *******, TX 78254, Cell: 210-***-**** • aceq30@r.postjobfree.com or aceq30@r.postjobfree.com

SENIOR EXECUTIVE / MANAGER / DIRECTOR “Award-Winning Professional Offering Leadership, Integrity, and Results”

Professional Experience

SENIOR EXECUTIVE ADMINISTRATOR 05/2014 – Present

U.S.A.A., San Antonio, TX << Temporary Contractor Position >>

Major Functions: Top level of the Support Associate job hierarchy providing comprehensive support services and routine analysis to 4-5 assigned units & VP’s while performing administrative activities for projects and programs. Role includes leadership role in administrative team. Provides customer service to internal and/or external clients and participates in problem resolution. Role develops and maintains complex spreadsheets, data sources for departmental records and management information reporting. This position provides information in support of complex requests for department projects, programs, and/or event while supporting development and modification/presentation of them, along with collecting data, generating management information reports and graphics.

SENIOR ACCOUNT EXECUTIVE 02/2006 – 5/2014

Giant Tire Sales LLC, San Antonio, TX

Major Functions: HR Generalist Manager for both US and International sites, responsible for: all sensitive company/employee issues and resolutions, for state/federal compliance EEOC and reporting, for company accounting practices, preparing budgets, financial reports, tax and audit functions, for all Insurance and Benefit decisions for company. Responsible for directing financial strategy, planning and forecasts; conferring with CEO/VP of sales & department heads, supervising investment and raising of funds for business, studies, analyzes and reports on trends, opportunities for expansion and projection of future company growth, demonstrates excellent verbal, analytical, organizational and written skills. Responsible for coordination and travel arrangements for company on an National/International basis, Technology Proficiencies: Office Suite, MS Word, MS Excel, Access, SPSS, PowerPoint, HTML, PhotoShop, PageMaker, and many more. I am fluent in Spanish; can speak some Italian and Portuguese.

SUPPLY CHAIN ANALYST

Boeing Commercial Aerospace, San Antonio, TX 09/2011 – 6/2013

Nucleus of the 747-8 Refurbishment Team responsible for reporting all emergent and planned part status at a very detailed level by utilizing daily use of multiple Boeing systems to track parts order, processing, and shipment status. Possess superior analytical skills, spreadsheet usage and multi-systems simultaneous use, demonstrated ability to analyze complex issues through the use of all systems and practical knowledge. I participated in daily meetings with leads, managers and directors regarding stock/parts needs and analysis, providing solutions for shortages.

SENIOR INSURANCE AGENT / ADJUSTER 01/1999 – 2/2006

U.S.A.A., San Antonio, TX

Major Functions: Hired initially as a CAP, handled both claims and service for policyholders and prospects. Became a licensed TX Insurance Agent and went on to serve as lead Subject Matter Expert in the new USAA curriculum design, development and integration within PAS. Specialized in Policy Service, Auto Adjusting and Claims; Managed Auto, Property, Claims, and Policy Service for Property & Casualty military members; assist Inbound Call Center Environment; implement key client relationship building and retention; manage members’ financial portfolio; federal security clearance.

LICENSED P&C GENERAL LINES AGENT (50 States) – 1999 & still current

CUSTOMER SERVICE REPRESENTATIVE MANAGER 07/1996 – 12/1998

Citibank/Citicorp, San Antonio, TX

Major Functions: Managed client portfolio accounts; implemented relationship-building techniques for account expansion and client retention; trained, coached and mentored Quality Assurance Department; assisted Inbound and Outbound Call Center Division; federal security clearance.

SPECIALIZED OUTBOUND MARKETING REPRESENTATIVE 06/1995 – 07/1996

West Telemarketing, San Antonio, TX

Major Functions: Tele-marketed home equity loans through Ford Financial Credit; initiated cold calling sales in Outbound Call Center environment; developed leads and assisted clients with initial origination through closing; marketed banking products; named Top Seller in branch

PATIENT REPRESENTATIVE / ADVOCATE 12/1993 – 05/1995

McAllen Medical Hospital, McAllen, TX

Major Functions: Served as patient advocate; handled public relations and media involvement for hospital and its subsidiaries; facilitated filming of ER television show - filmed in hospital emergency room

Additional Experience:

Have performed research as an independent contractor and surveyor on a part-time basis for various companies, including Mathematica, Westat, and Galloway Research, Comforce, Aerotek. Internationally traveled in 22 countries; fluent in Spanish with working knowledge of French, Portuguese and Italian.

Education

MBA – MANAGEMENT – 05/2010

St. Leo University, Tampa, Florida, Focus on Domestic and International Markets

BA – BUSINESS ADMINISTRATION – 2003

St. Leo University, Tampa, Florida Focus on Management Specialization

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