Customer Service Manager

Rayshaun Jackson

**** ****** ****, ****** **** 44053

216-***-**** (cell) ? E-mail: acepzr@r.postjobfree.com

PROFESSIONAL SUMMARY

Successful in customer service with outstanding communication, analytical

presentational, and IT networking skills. Effective with self-manages

projects as well as participating in achieving success as a Manager and

team player.

Technical skills include:

. Proficiency in Microsoft Vista, Windows 7 and 8, Microsoft XP Office,

MS Outlook, MS Excel, MS Word, MS Internet Explorer, Google, Fire Fox,

LAN Support, Tier 1 and 2 Help Support Duties

. Ten years of supervisory

WORK HISTORY

Tru Green Lawn Care Elyria, Oh 01/14-

Present

Customer Service Audit Specialist

. Audit new and existing customers lawn services

. Report to management about asset utilization and audit results, and

recommend changes in operations and financial activities

. Prepare detailed reports on audit findings

. Examine and evaluate financial and information systems, recommending

controls to ensure system reliability and data integrity

Geek Squad Amherst, OH 05/13-

01/14

Tech Support Covert Agent - Dispatch

. Connect and communicate with clients using our phone and chat channels

. Greet clients, assess the situation and clearly explain options

available

. Connect clients with Agents available for more intensive assistance,

passing relevant information to the Agents and clearly communicating

the process to the clients

. Perform repairs, upgrades, and applicable installations to client

machines depending on work load

Spitzer Corp Macedonia, OH 02/12 -

06/13

Operation Manager

. Compile and apply pricing changing for Chevy Vehicle Inventory

dealership and internet

. Photo Management for Chevy dealership. for new and used inventory

. Manage lot inventory for 3 dealerships.

. Manage online auction inventory, buying and selling cars for

dealerships

BDC Specialist Macedonia, OH 03/11 - 02/12

. 10 Confirmed Appointments schedules per day

. Handled heavy phone outgoing calls per day 100-125

. 50% of appointments show

. To create good public relations consistent with per company target

. To update and purify customer records

Franklin & Seidelmann Beachwood, OH 09/07 - 10/08

ATC / Validations

. Verified current images, medical forms and healthcare documentation

for various sites, hospitals, Medicare and Medicaid programs; Acted as

weekend supervisor.

. Acted as liaison for Apex and numerous imaging centers; processed

follow-ups.

. Set-up and coordinated "read-times" for on-site doctors regarding

patients imaging and diagnosis needs.

. Manage the Help Desk function as well as prioritizing, resolving,

recognizing, and routing end-user computer problems. Establish and

document policy and procedure.

Help Desk Specialist Beachwood, OH 10/07 - 10/08

. Respond to request for technical assistance, via phone, electronically

. Diagnose and resolve technical hardware, software issues

. Research questions using available information resources

. Identify and escalate situations requiring urgent attention

. Track and route problems and request, document resolutions

Finish Line Man Alive, Inc. Richmond Heights, OH 10/04 - 03/07

Retail Assistant Manager

. Controlled daily operations of retail apparel store, producing sales

in excess of $1,000,000 annually. Held responsibility for

recruitment, hiring and training of effective retail

managers/associates.

. Successfully maintained and exceeded loss prevention standards

controlling internal and external forces which resulted in shrinkage

of 0.07%.

EDUCATION

New Horizon, Garfield Heights, OH Information Technology

Studies

University of Akron, Akron, OH Bachelor of Science Degree -

Psychology

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