Brad Edgar, PMP

Office 705-***-****

Cell 705-***-****

Email - acepy7@r.postjobfree.com

Work Experience

Technical Operations Manager

Nexicom Group of Companies

April 2007 - September 2013

Responsible for the strategic planning and delivery of infrastructure

services across five operating companies. This includes: developing an

annual business plan, budget planning and management, personnel management,

product sourcing and evaluation, review and assess the performance of

infrastructure and facilities, vendor contract negotiation, service level

negotiation and monitoring, project planning, focal point for customers

and/or suppliers for operational issues and major incidents, management of

escalations, management of infrastructure and facilities maintenance

processes performed by suppliers and the development and implementation of

processes and procedures for internal staff and customer support.

Accountable for providing technical direction and support to business

customer base from small to medium sized businesses, municipal governments

and educational institutions. Activities included: development of

technical solution, customer presentations, product sourcing, technical

implementation and ongoing support.

Managed facilities and building maintenance for central office and remote

wireless sites. This included the maintenance and upkeep of the buildings,

review of heating and air conditioning requirements, environmental policy

adherence, review of electrical capacity, upgrade and expansion projects,

generator servicing, ground maintenance, snow removal and building

security. Any upgrades or expansions to the buildings required: financial

assessment, award of contract to third party contractor(s), project

management, site management and negotiation of contracts for ongoing

maintenance and support.

Managed a high powered team of technical resources to meet the business

requirements of a technically diverse and rapidly changing organization.

Responsible for project management of internal infrastructure projects, RFP

responses and implementation and customer technical project implementation.

This includes: accountability for projects from initiation to closure,

determination of activities required to complete project and establish

schedule and resource requirements for successful completion, communication

to project stakeholders and management, resolution of project issues

including scope management, change management and budgetary/financial

issues, assignment of responsibilities to internal resources and third

party contractors, development of processes and procedures for ongoing

support and complete project documentation and measurement capabilities for

SLA attainment reporting.

Projects

. Project Manager of multiple contract awards of Rural Broadband

Initiative to provide voice and internet services to rural areas

through the construction and implementation of wireless and fiber

based technologies. Upon contract award, responsibilities included:

site selection and negotiation of land use agreements, all necessary

permits, product sourcing, award of project to outside third party

contractors, onsite supervision and team leadership, site and network

security, audit of adherence to safety policies and procedures,

provision of electrical services to the site and connectivity of

enclosures or buildings, management of technical installation, final

testing and verification. Post implementation responsibilities

included: installation documentation, ongoing management, financial

reporting and negotiation of ongoing maintenance and support

agreements

. Project Manager of the implementation of a fiber overbuild in a small

Central Ontario community.

. Project Manager of the total upgrade of a carrier grade network of

routers and switches for an independent telephone company and a Class

2 carrier service provider.

Marketing Support Manager

Clearlink

April 2000 to March 2007

Primary function was providing technical support to a team of sales

representatives providing network products and services to Fortune 500

companies. Responsibilities also included the project management of

technical solutions to meet customer requirements.

Projects

The construction and implementation of a private fiber optics backbone

extending from Brighton to Peterborough for a public school Board in

Central Ontario to connect 13 schools and the implementation of

communication towers and roof top masts to provide internet access to 26

remote schools. Responsibilities included: development and analysis of

request for proposal, site selection, acquisition of building permits,

onsite project management, team leadership and coordination between staff

and third party contractors, third party negotiations and contract award,

product sourcing, tower/mast installation, adherence to site safety

policies, technical component installation, configuration and testing.

Ongoing maintenance and support agreements were contracted for towers,

technology components and technical resources.

Additional projects at the School Board included the implementation of a

local area network to connect all of the computers within the schools and

the implementation of a new public address system in each of the 117 Board

facilities. The project required the complete rewiring of each of the

facilities, the installation of new electrical connections and the

establishment of a common equipment room in each location. This required

coordination with the Facilities department (building owner) and the

tenants (students and teachers). Responsibilities included the development

of a work schedule, coordination of outside contractors (cabling,

electrical and mechanical), site management and safety, budget management,

work review and verification, payment of invoices and removal of redundant

equipment and cabling.

Operations Manager

Ainsworth Communication Services

January 1999 to April 2000

Managed a team of 30 technicians providing integration services, which

included: desktop installation and support, network operating systems,

local and wide area networks and consulting services.

Projects

. Developed a remote application monitoring service that allowed

Ainsworth to monitor and manage customer infrastructures and provide

remedial services in order to maximize network availability

. Successfully documented and implemented operational processes and

procedures that allowed Ainsworth Communications to receive ISO 9000

certification.

Manager, Global ERP Networks

Kodak Canada

1997 to January 1999

Project

Responsible for the strategic planning and implementation of ERP networks

which included:

. resource management

. change management

. communication to stakeholders and management

. capacity planning

. vendor selection and negotiation

. optimization of network reliability and performance

. documentation within and between global data centers

. security implementation

. network performance and monitoring

. staffing levels for each data center

. global planning and implementation of worldwide connectivity to

support end users

. development of processes and procedures for Network and Operations

personnel

Manager, ERP Data Center

Kodak Canada

1996 to January 1999

Project

Responsibility for the implementation of a global, distributed processing,

data center to support the worldwide implementation of SAP for the Eastman

Kodak Corporation. This initial installation included:

. Implementation of world class data center (redundant power feeds from

separate hydro grids, battery backup, generator backups, redundant

network routing, redundant border crossings)

. LAN networks within the Data Centers

. high speed redundant WAN links to second data center

. installation of server hardware (application and storage) and desktops

. installation of environmental controls

. training of Operations personnel

. development of processes and procedures for Network and Operations

personnel

Manager, Networking Technologies

Kodak Canada -

1984 to January 1999

Technical Responsibility for the implementation, operation and maintenance

of:

. local area networks

. campus backbones

. wide area networks

. corporate file and print services

. desktop direction

. mainframe emulation

. remote access

. Lotus Notes

. vendor relationship management

. PBX/electronic key systems

. voice mail systems, automated voice response systems

. automatic call distribution systems

. dedicated voice networks, 800 services, cellular phones and pagers

. vendor relationship management

. the implementation and support of voice and data infrastructure to

support eighteen buildings on a two hundred acre campus and the

connection of eight remote offices Canada-wide. Delivery of telecom

services also included the implementation and support of

environmentally controlled equipment rooms in each building/facility

and the provision of electrical services to facility land user

locations.

As a member of Information Technology Services Management Team responsible

for:

. establishing annual operating plan

. budget management

. resource planning and management

. project prioritization

. outsource relationships

. business alignment

. client relationships

. liaising with local executives and Corporate Head Office

Certifications

Project Management Professional (PMP)

Member in good standing - Project Management Institute (PMI) - 2013

Education

Sheridan College 3 year Business Administration Diploma

Oakville Major in Market Research

Minor in Marketing Management

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