Project Coordinator

Work Experience

Liberty University- July ****-Present

Liberty University Online Polling Analyst (January 2012-Present)

. Poll students in order to determine efficacy of marketing initiatives,

customer service, and business processes within the University;

. Poll students in order to collect and analyze data based on student

behavior;

. Collaborate with LUO divisions to isolate possible topics of discovery

and create survey questions in order to garner student feedback;

. Collect data for monthly reporting;

. Discover student issues and delegate those to the appropriate team for

resolution;

. Consult on a variety of issues important to various offices within LUO

and support offices involving student concerns and LUO business

processes;

. Analyze and present findings to Administration;

. Work in concert with the LUO Market Research team and other LUO

divisions;

. Work on Special Projects handed down by the Director of Student

Advocate Office.

Liberty University Online Academic Advising (July 2011-January 2012)

. Recruited prospective/accepted students into Liberty University

Online;

. Received and effectively handled a large number of daily incoming

calls, emails, and live chats from a variety of prospective/accepted

students that have applied;

. Effectively managed a pool of admissions/new enrollment students;

. Counseled students on admission requirements, financial aid processes,

transfer guidelines, first time enrollment and military related

issues;

. Answered complex questions regarding the University's admissions and

registration policies;

. Developed relationships with support offices to solve student problems

and student concerns;

. Managed a group of new enrollment students to convert students from

application to matriculation;

. Utilized the Customer Resource Management tool to perform routine

contacts via phone and email to an assigned group of applicants/new

enrollment students;

. Found new and innovative ways to become more effective and efficient

in student recruiting and student services;

. Implemented daily and weekly feedback from the Management Team on

areas to improve;

. Exceeded the departmental key performance indicators.

Greater Mt. Calvary Holy Church- June 2007-July 2012

Assistant to Event's Manager (June 2009-July 2012)

. Answered telephone and communicate via email using Microsoft Office;

. Answered event requests;

. Scheduled meetings;

. Updated weekly event calendar and issue to departments;

. Met and greeted visitors;

. Created and modified documents using Microsoft Office Products;

. Performed general clerical duties to include but not limited to:

photocopying, faxing, mailing, scanning, and filing;

. Maintained hard copy and electronic filing system;

. Researched, priced, and purchased office furniture and supplies;

. Setup and coordinated meetings and conferences;

. Assisted in planning and production of events.

Calvary Bible Institute- Administrative Assistant to the Dean (June 2007-

August 2008)

. Updated student records with confidential information, i.e. grades,

personal information;

. Answered telephone and communicated via email using Microsoft Office;

. Met and greeted visitors;

. Created and modified documents using Microsoft Office Products;

. Performed general clerical duties to include but not limited to:

photocopying, faxing, mailing, scanning, and filing;

. Maintained hard copy and electronic filing system;

. Setup and coordinated meetings and conferences.

Technical Proficiency

. Microsoft Office Products: Access, Excel, PowerPoint, Publisher, and

Word

. Qualtrics Survey Software

. Microsoft SharePoint

Education & Awards

. Liberty University- Bachelor of Science in Education- Presently

Enrolled

. Toastmaster International, District Winner

Leadership

. Chairperson of Acts 29- Shekijah Preparation Assembly

. President of Youth & Young Adult Usher Board-Greater Mt. Calvary Holy

Church

. Editor of Newspaper- Lanham Christian School

. Student Government Association Chaplain- Lanham Christian School

. Senior Class Secretary- Lanham Christian School

. Vice President of Youth & Young Adult Usher Board- Greater Mt. Calvary

Holy Church

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