W hitehead, Jamie

***** ****** ***** **., *******, TX 76262

817-***-****

acepvy@r.postjobfree.com

Professional Profile

Skilled Project Manager with a great deal of experience and excellent

k nowledge of business requirements and project handling

• Required skills for documenting • Excellent organizational skills to reach

p roject schedules, responsibilities, and t he required deadlines

p rogress. • Result oriented

• Coordination skills with which to • Able to work under pressure and

develop cordial relationships with other i ndependently

supervisors and complete projects. • Ex tensive comprehension of MS office,

• Experience with book-keeping, basic specifically Word, Power Point, Excel,

accounting, analyzing data and V isio, and Outlook; SharePoint and

reporting P roject 2010

• K nowledge of project workf low • S t rong interpersonal and

p rocesses communication skills

• M ul ti-tasking: able to handle more • Lean Six Sigma Yellow Belt

t han one project simultaneously

P rofessional Experience

Dell Services at BNSF, Fort Worth, TX

Project Manager/ Quality Management

July 2013 – Present

Achievements:

• Responsible for developing and managing activities for a project consisting of 10 mini-

projects and a team of 3 resources in support of an enterprise-wide $4.2M project with

a moderate to high impact, r isk, and complexity

• Delivers expertise in business process analysis, IT research and development, and

p roject management

• Uses Lean manufacturing methods to determine accurate effort requirements,

i ncreasing production efficiency

• P repared company’s 2014-2015 strategic Process Improvement plan that includes:

cost benefit analysis, project plan, and standardized process and procedure

documentation

Responsibili ties:

Key Functions:

Jamie Whitehead • 817-***-**** • acepvy@r.postjobfree.com Page 2

• C reating, updating and maintaining the Project Schedule in MS Project for

$4.2 million project over 10 months

• Analyze and monitor reports to drive project with efficiency and

effectiveness

• Developed and implemented the Windows XP to 7 migration plan for a

g lobal business in the t ransportation industry. Define and prioritize project

t asks

• C reate weekly Governance reporting presentation in conjunction with all

f unctional areas, including, Quality Assurance, Project Sponsor, Schedule

Performance, Systems, and Network Performance and Risk Management

• Serve as liaison on major cross-functional mini-projects by executing to

major milestones

• C losely liaise with clients and management to report status

• Monitor labor reports to ensure proper realignment of resources as

necessary

• Serve as liaison between project sponsor, project team, and line

management

• Point of contact and backup support for Customer Delivery Executive

Documentation:

• Maintain and document reports daily regarding the projects assigned to various

departments; progress, schedule, budgeting, and goal forecasting

• W r i te all project requirements and reporting and reviews

• P repare and edit meeting minutes, presentations, metrics and status reports for

team members, project sponsors, and program leadership

• Maintain Project Action Logs which included reviewing current actions, following

u p with those assigned to tasks and escalating as needed

• O rganize, coordinate and prepare an agenda for multiple daily and weekly team

meetings

• Maintain daily calendar for all mini projects

• Make daily updates in team SharePoint site and Network folders

Other Functions:

• Coordinate with owner and office manager to develop and maintain detailed project

schedules which includes all administrative tasks and all other aspects of projects

• Assist in identifying and developing resolution to weak area in Asset management

(Unreturned Asset management)

• Responsible for Cit rix VDI (Virtual Desktop Infrastructure) implementation for

offshore team. This includes communication between internal / external customers and

3 rd party vendors. Additional duties include software procurement, licensing and

Jamie Whitehead • 817-***-**** • acepvy@r.postjobfree.com Page 3

imaging.

Fort Worth Cosmetic and Family Dentistry, Fort Worth, TX

Office Coordinator

June 2010 – February 2013

Achievements:

• Developed and Implemented Systems and processes to Improve ROI:

A/R- Production and Collection, Hygiene Coordinator, Referral appreciation,

I nsurance

• Designed various t reatment and financial programs to encourage customers to

accept optional or ideal t reatment, inevitably resulting in 25% annual growth for 2

years

• November 2012- Successfully coordinated new software execution

Served as contact for vendor, computer technician, and software t rainer for new

software

Responsibili ties:

Key Functions:

• Worked in coordination with owner and managers to meet and exceed office

goals- served as point of contact from project initiation to completion

• Developed all financial planning options and provided advice to patients based on

t reatment needs and financial situation. Additional duties included working with

3rd party vendors and billing

• Worked with team members, doctors, vendors, and consultants to coordinate

activities, appointments, and continuing education arrangements, including

registration and t ravel arrangements

• Handled office financials, including: paying bills, HR, daily deposits, patient

account reconciliation, and financial arrangements for various payment plans

• Worked under the supervision and guidance of business owner and office

manager; became proficient in many project strategies

• A l located resources to different departments as per their needs and

requirements.

Documentation:

• Analyzed and monitored office reports to sort out issues in office system

efficiency and effectiveness

• Maintained and documented all reports regarding the projects assigned to

various departments; progress, schedule, budgeting, and goal forecasting

Other Functions:

• A t tended annual Continuing Education courses and meetings and presented

Jamie Whitehead • 817-***-**** • acepvy@r.postjobfree.com Page 4

upcoming ideas and projects

• Coordinated with owner and office manager to develop and maintain detailed

p roject schedules which includes all administrative tasks and all other aspects of

p rojects

Leedy Dental, Abilene, TX

Office Coordinator

February 2010 – June 2010

Achievements:

• Came in to a completely foreign environment, recognize maintenance related

issues, and developed a work plan and process improvement accordingly

• Coordinate with owner and staff to address and alleviate office specific issues

and increase production

Responsibili ties:

• Supported Doctors and Hygienists: Maintained schedules for optimal production

• Ex tensively developed Customer Relationship management

• Worked closely with various companies; including television and radio

advertising, and supplies companies

• I mplement schedules and budgets for ordering supplies and materials

Education

Hardin-Simmons University, Abilene, TX

Bachelor of Ar ts in Psychology

May 2009

Tarleton State University, Fort Worth, TX

Masters in Industrial Organizational Psychology

Currently Pursuing

Certifications:

Studying for PMP and M icrosoft Project certifications

Contact this candidate