Customer Service Human Resources

BEATRIZ E. GONZALEZ

**** acepuv@r.postjobfree.com

Landtree m

Place

Cell:407-***-****

Orlando,

FL 32812

OBJECTIVE: Seeking employment as HR Assistant/Coordinator in a dynamic,

goal-driven company in need of agile, versatile, goal-driven

employee, who is willing to put time, effort, and hard-won

experience into the job.

SKILLS: Fluent in the Spanish, English and Portuguese

Proficient in Microsoft Office Programs (Outlook, Word,

Excel, Power Point)

HRIS applications (UltiPro, Fieldglass).

EDUCATION:

Currently attending Strayer University to obtain a Masters in Human Resources

2012- Present

Management Major-MS HR Organizational Human Resources Development.

Orlando, FL

Current GPA: 3.4

Bachelor of Science in Health Care

2

Administration

0

Everest University

1

1

EMPLOYMENT

EXPERIENCE:

2013- 2014 ZeroChaos

Resource Coordinator:

Orlando, FL

• Explained employee compensation, benefits, schedules, working conditions and

promotion opportunities.

• Addressed and resolved general payroll-related inquires.

• Conducted background checks on candidates by obtaining information from law

enforcement officials, previous employers and references.

• Coordinated employment offers with management and extended offers to selected

candidates.

• Entered personnel and subcontractor data into a central database.

• Reviewed and confirmed that all final paid hours corresponded with timesheets and

state laws.

• Evaluated timecards for accuracy on the regular and overtime hours.

• Sent notices to employees and subcontractors regarding expiring documentation.

• Reviewed human resource paperwork for accuracy and completeness by verifying,

collecting and correcting additional data.

ColeHaan / Nike Retail

2005-2013

Orlando,FL

Store Assistant Manager

• Trained eight (8)-members of the stuff team on teaching customer service skills

techniques and best practices, conducting workshops and one-on-one coaching

sessions that contributed to an increase in daily sales.

• Mentored sales associates and other store employees with daily and quarterly

goals.

• Measured employee’s performance on a

quarterly basis.

• Product Marketing and Inventory Management.

• Worked closely with the visual department to maintain the visual standards of the

store.

• Served as an interpreter for international customers.

• Coordinated and conducted new hire pre-interviews.

Community Volunteer Programs:

• Orlando,FL

Volunteer as a Patient Advocate at Doctor Phillips Hospital

•

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