Customer Service Sales

JOYCE L. DUFTON

***** ******** *****

Strongsville, OH 44149

440-***-**** (cell)

acepu0@r.postjobfree.com

Experience:

**** - ******* ******** ******, ***.

Cleveland/Akron, OH

Account Manager/Recruiter

. Working as an account manager and professional level recruiter.

. Proud to have achieved levels no other account manager has reached.

. Responsible for obtaining new clients and growing existing business.

. Recruit and hire qualified candidates for open positions.

. Market candidates to companies for prospective hires.

. Cold calling both for customer business and recruitment,

2004 - 2013 Recruitment/HR Consultant (telecommute)

Strongsville, OH

. Working as an Independent Consultant to assist clients in the

challenging job market to find new/better opportunities.

. Creation of resumes both from scratch and work on existing resumes

enhancing marketability.

. Web assistance in locating opportunities and applying to positions,

including the generation of cover letters.

. Assist in preparation for interviews: mock interviews, specializing

in behavioral interviewing techniques.

. Assisted with salary negotiations.

. 1099 Consultant working virtually with companies to search, screen and

qualify applicants.

. Companies include:

. IBM (2004-2012) Recruit and place IT contractors on consulting

engagements.

. Manpower Professional (2004-2006) Assist recruiters with executive

searches.

. Cleveland Growers (2004-2007) Part-time assistance with recruitment

during peak times.

. MP Biomedical (2007-2008) Assisted on recruitment of Accounts

Receivable specialist position.

. Sanford Rose Associates (2012-2013) assist with search and screening

of individuals in the chemical industry.

2003 - 2004 Robert Half International

Oakland, CA

Staffing Manager - Accountemps Division

. Accountable for achieving hiring targets through recruiting,

screening, interviewing and assessing prospects and coordinating the

placement of the best candidates in a timely fashion.

. Utilize cutting edge technology (MicroJ Plus) to search for

candidates, update candidate and client profiles.

. Develop relationships with local colleges to recruit qualified

students.

. Strong use of the Internet to search for candidates and research

companies to maintain a competitive advantage.

. Generated $290,000 (estimated) in personal Gross Margin sales for year

ending 2003 on a three person rotation

. Generated over $100,000 (estimated) in conversion and cross sale

permanent placements in a down market

. Connected with 125 prospects per week which included client

presentations, marketing of current candidates, as well as closing

both clients and candidates to specific job orders while negotiating

starts.

. Accountable for new business development and account management of

nearly 120 + target clients.

. Interviewed a minimum of 25 new candidates per week in person.

. Prospected for new business through candidate interviews, client

referrals and cold calling.

. Board Member, Membership Chairman, IMA (Institute of Management

Accountants)

2000 - 2001 KPMG, LLP San Francisco, CA

Experienced Hire Recruiter

. Recruitment of professionals including: Operations Services,

Human Resources, Internal Accounting and Finance, Marketing

and Communications, Information Technology, NDPPS - National

Design, Proposal and Production Service and Administrative

Support.

. Manage the Recruiting functions for the northwest territory of

United States, including the competitive Silicon Valley

market.

. Work with 20-30 open requisitions at a time.

. Interact and meet with Partners and hiring managers to council

on employment issues and hiring decisions.

. Conducting Internet searches utilizing Monster, Careerbuilder,

Hotjobs, as well as other specializing sites

(SHRM, craigslist, IMA)

. Utilizing Resumix database for sourcing, tracking and

maintaining candidate profiles.

. Develop knowledge of the marketplace to ensure KPMG's

competitiveness in hiring.

. Ensure compliance with EEO/Diversity policies including

applicant flow logs.

. Participate in special projects/task forces (i.e. Employee

Referral program, "Effective Interviewing" for hiring

management, EEO/Diversity Audit).

1996 - 2000 Manpower, Inc.

2000 - 2000 Manpower Professional

Pleasanton, CA

Senior IT Recruiter

. Responsible for the recruiting, screening, interviewing and

placement of technical candidates for contract and permanent

positions via TechBase database, Internet, referrals,

advertising and job fairs.

. Ensure compliance with EEO/Diversity policies.

. Successfully maintained net sales of $360,000 per week with

employees working an average of 5,000 hours a week.

. Lead a team of 3 recruiters to divide and prioritize job

requisitions and assist in searches for technical candidates in

the Northern California marketplace (including the highly

competitive Silicon Valley).

Help recruiters to understand technical terms and how to take

an accurate job description.

New Business Development for the Northern California area.

Work with outreach programs, such as Glide Technical in San

Francisco and REALskills in Alameda County to help soften the

"digital divide" of Silicon Valley by helping prepare students

for the IT workplace.

1996 - 2000 Manpower Professional

Cleveland, OH

Professional Recruiter

. Responsible for the ethical recruiting, screening, interviewing

and placement of candidates for contract and permanent

positions via TechBase database, Internet, referrals,

advertising and job fairs.

. Recruited various professional levels of employees in the

fields of Information Technology (primarily), Finance,

Engineering, Marketing and Sales Executives.

. Work closely with hiring managers to get thorough job

descriptions to recruit the most qualified candidates for their

open positions.

. Successfully maintained net sales of $140,000 per week with

employees working an average of 3,000 hours a week.

. Responsible for weekly sales calls (cold and warm) within 200

mile radius.

. Attend quarterly meetings on HR laws and regulations;

concerning federal and state taxes, OSHA, EEO, ADA, Worker's

Compensation, ISO 9000 standards, unemployment, sexual

harassment, employee benefits (health, vision, stock options

and 401K).

. Work in accordance with all federally recognized protected

classifications to include age, sex, national origin, religion

and disability.

. Hiring and training Manpower in-house employees.

. Successful in maintaining national contracts with accounts such

as: Compaq, IBM, MicroAge, Unisys, GE Capital-IT Solutions and

Ameritech through employee placement, retention and excellent

customer service.

. Working together with other Manpower offices (Nationally) to

ensure seamless service to our customers.

1994-1995 Roman+Wilson+Peshoff Toledo, OH

Marketing Public Relations Representative

. Wrote press releases, newsletter and other promotional

materials to promote companies such as SNE Enterprises

(Crestline Window Division), American Red Cross (Diamonds in

the Snow - Fashion Show and Auction to raise money for the Red

Cross).

. Worked heavily with the YWCA and the start up of their "Working

Mothers" Campaign to provide safe, low-cost day care for

children.

. Worked with the Advertising Dept. at Hickory Farms to promote

their products for the Holiday Season through radio and

newspapers.

. Assisted in the creation of The Toledo's Hospitals new Mission

Statement and a monthly employee update magazine through

employee interviews and attendance of Hospital Administration

meetings.

Education:

University of Toledo

Toledo, OH

. BA Communications

. Concentration in Public Relations

. Vice President, Public Relations Student Society of America

(1993)

. Staff Writer, The Collegian, University of Toledo (1991 - 1993)

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