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IT Operations/Project Manager

Location:
Harrisburg, PA
Posted:
June 25, 2014

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Resume:

Brian C. Achey

** ****** ****

E-Mail: aceptn@r.postjobfree.com

Stafford, VA 22556

Cell Phone: 540-***-****

Education

Strayer University

• Bachelors of Science in Computer Information Systems with a Double Major - Graduated June 2006

o Major in Computer Networking

o Major in Internetworking Technology

Certification

• CompTIA certifications: A+, Security+

• Intermediate Certification in Information Technology Infrastructure Library Version 3 (ITIL v3)

o Completed the following ITIL v3 certifications:

Foundations

4 Intermediate certifications: Service Strategy, Service Design, Service Transition, Service Operations

Technical Skills

• Management - Ten years of IT operational level management experience

• Client Operating Systems- Microsoft Windows 3.x, 9x, NT, 2000, XP, Vista, 7

• Server Operating Systems - Microsoft Windows Server NT, 2000, 2003, 2008

• Network Operating Systems - Cisco IOS

• Software - Microsoft Active Directory, Microsoft SQL Server, Microsoft IIS, SharePoint Microsoft Exchange, Microsoft Team Foundation Server, Microsoft Visual Studio, Microsoft Office Suite, Citrix, VMWare, Symantec Ghost Corporate Edition, Blackberry Enterprise Server, Norton Utilities, Remedy and Support Magic Help Desk Ticketing Software, scanning and OCR software, various other applications and utility software

Security Clearance

• Department of Defense Top Secret Security Clearance / SCI

o TS Date Granted: 19 May 2008 (currently under Periodic Re-investigation)

o Last SCI granted: 17 January 2013

• Full Department of Justice Background Investigation

Work Experience

Nov 2010 to Present - USMC/USAF Critical Asset Management System Booz Allen Hamilton

• Operations/Technical manager for the Joint Staff, USAF and USMC Critical Asset Management System (CAMS) software development projects

• Manage the efforts of software development, software testing, system administration and configuration management into a cohesive deployment cycle

• Responsible for managing relations with the USAF and USMC CAMS application hosting facilities

• Responsible for architecting the server infrastructure required for hosting the CAMS applications

• Conduct training to end-users of the CAMS application as part of the USAF Critical Asset Risk Management (CARM) Mobile Training Team (MTT)

• Responsible for Monthly Status Reports and for gathering and submitting Technical Deliverables

Jan 2010 to Nov 2010 - United States Marshal Service Booz Allen Hamilton

• On-Site Project Lead supporting a classified computer network

• Supervised the special project execution and day-to-day operations of six System Administrators at both the primary network location and the hot-site failover/Continuity of Operations (COOP) location

• Managed a helpdesk supporting over 200 local and remote users

• Responsible for the migration of the network from a Windows Server 2000 to a Windows Server 2003 environment

• Administered a Microsoft Windows 2003 Active Directory network with Microsoft Exchange 2007

• Supported WYSE thin clients connected to a Citrix XenApp infrastructure

Sep 2008 to Dec 2009 - USMC Next Generation Enterprise Network Booz Allen Hamilton

• Provided Systems Engineering support to the Marine Corps Systems Command (MCSC), Marine Corps Network and Infrastructure Services (MCNIS) for the transition of IT and network services from the Contractor owned and operated Navy Marine Corps Intranet (NMCI) to a Government owned and operated, contractor supported Next Generation Enterprise Network (NGEN).

• Reviewed and/or created the required Joint Capabilities Integration and Development System (JCIDS) documentation

• Completed all engineering requirements in support of multiple NGEN Early Transition Activities (ETA)

• Participated in the joint System Engineering Technical Review (SETR) process with MCSC and Navy Space and Naval Warfare Systems Center (SPAWAR)

• Participated in the ITIL planning, reviews and documentation supporting the ITSM framework for NGEN

• Provided System Engineering support for the transition and upgrading of the USMC secret classified network, Secure Operational Network Infrastructure Capability (SONIC)

Oct 2007 to Sep 2008 - Critical Infrastructure Program / Stafford ITBooz Allen Hamilton

• Operations Manager for Army Critical Asset Management System (AR-CAMS) coordinating the efforts of software development, software testing, system administration and configuration management personnel into a cohesive monthly deployment cycle addressing the requirements of the client

• Provided system administration support to a software development team responsible for CAMS applications utilized by the Army, Air Force and Marine Corps

• Assisted on the Continuity of Operations (COOP) plans and implementation of the CAMS applications for Army and Marines Corps

• Responsible for deployment of all upgrades and the server maintenance for the MC-CAMS application

• Supported any IT related projects originating from the BAH Stafford, VA office

Aug 2005 to Oct 2007 - Marine Corps Recruiting Command Booz Allen Hamilton

• On-Site Project Lead supporting a computer network connecting over 54 remote sites nation-wide to headquarters in Quantico, VA

• Supervised the special project execution and day-to-day operations of three System Administrators and five Help Desk Technicians

• Acted as the single point of contact to the customer providing weekly, monthly and special project status reports

• Administered a Microsoft Windows 2003 Active Directory network with Microsoft Exchange 2003 supporting over 5000 users

• Provided domain level administrative support and technical guidance for IT personnel at all remote locations

• Implemented a broadband/VPN solution for over 3000 remote users without LAN access

• Planned and implemented a SmartCard Logon solution to replace the standard Username / Password combination for network authentication as directed by JTF/GNO

• Planned and executed command wide client systems tech refresh, replacing over 1800 desktop and laptop workstations

• Planned and executed a deployment of Tablet PC’s to over 3250 Marines Corps Recruiters and remote support personnel

Aug 2003 to Aug 2005 - Defense Security Service CMSIS / CACI and TKC Technology Solutions

• Assistant Manager and Technical Lead for Helpdesk/Call Center

• Team Lead for Network Integration Team

• Configured, administered and maintained a Microsoft 2003 network

• Supported Microsoft Windows NT / 2000 / XP desktops and laptops

• Developed, tested and implemented standardized laptop / desktop images following security guidelines developed by DISA and NSA for U.S. Government computer systems

• Set-up, used and maintained Symantec Corporate Ghostcast server

• Responsible for testing and properly integrating all new software and hardware into the production network

• Developed and implemented plans to migrate users from legacy network to current network with as little user impact as possible

• Supported a Citrix Metaframe environment that included Citrix Web Servers offering secure Remote User Desktops, and local Citrix clients that offered end user access to specific software applications

• Trained office personnel on Microsoft Office applications, basic user level computer maintenance and how to utilize network resources

• Set-up and configured Remedy helpdesk ticketing software

Sep 2002 to Aug 2003 - Missile Defense AgencyCMS Information Services

• Provided Level II and III Helpdesk support

• Successfully completed a desktop upgrade/data migration for over 200 users and moved them to newly leased space before the deadline and with minimal impact

• Responsible for the set-up, configuration and maintenance of secret classified desktops

• Authored graphical step-by-step manuals for training incoming personnel

Dec 1992 to Sep 2002 - Active Duty U.S. Navy

• Representative to Helpdesk for department providing Level I support

• Developed and maintained mass e-mail distribution lists



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