Manager Human Resources Corporate Operations

K AT HER I NE M. WILL I E

**** ******** ******

Clearwater, FL 33765

(m) 443-***-****

m acepqe@r.postjobfree.com

EXPER IENCE Gaithersburg, MD

DEC ISIONPO IN T CORPORAT ION August 2013-May

2014

Corporate Operations Manager/Human Resources Manager

Corporate Operations Manager

• Manage all components of daily business operations: monthly and quarterly bills; relations

w ith service-providers, consultants, and 1099 employees; receive daily mail; make bank

deposits; review monthly employee expense reports; disperse reimbursement checks; stay

current on supply status; place and log all supply orders, manage daily calendars of

employees and schedule meetings

• Support CEO directly, as well as provide necessary support to Business Development,

Capture and Proposal, and Marketing Departments

• Manage t ransition to new office during expansion period from identifying initial criteria

search, site visits, interior design and furnishing of new office, and arranging moving

p rocess logistics

• Built system for storing business operations files; maintain efficiency in filing materials in

a t imely manner

• Periodically asses cost efficiency of work outsourced through contracts with third-party

companies and make necessary arrangements when no longer cost efficient

• Created and managed system for dispersing company’s NBA 2013-2014 season tickets

• Demonstrated mastery of skills required, including organization, ability to multi-task and

p rioritize, f lexibility to interchange priorities, and manage time effectively to complete

t asks required in a high-stress environment

Human Resources Manager

• Created system for t racking and maintaining Paid Time Off for all employees

• Built New Candidate and New Employee Welcome packets

• Built system for storing personnel files; maintained compliance with both state and federal

requirements, including state and federal withholdings and I-9 Employment Verification

• Implemented and managed human resource related policies, created a Performance

I mprovement Plan for rehabili tating employees in danger of losing their employment status

• Point of contact for outsourced Staffing with third party recruiting company and account

representative; review resumes, schedule and conduct phone interviews, manage scheduling

of face-to-face interviews to staff positions required by contracts with Department of State,

Department of Justice, National Security Administration, and Social Security

A dministration

• Created process and managed entire hiring and onboarding process

• Became subject-matter expert in benefits provided to employees, to include healthcare and

I RA; organized and hosted Benefits Briefs for employees

Bank of America Newark, DE

Video Teller Agent June 2013-August 2013

• Process payments, make deposits, make withdrawals, cash checks, provide balance

i nquiries, and provide statements for customers using the Bank of America ATM with

Teller Assist

• Part of the second hir ing class nationwide to be t rained to operate the ATM with Teller

Assist

• Found innovative solutions for expediting business deposits

• Worked efficiently on a daily basis using VTA, Lean, FAST, Solution Center, Flagscape

• Recognized for receiving perfect scores on external surveys and internally ranked calls

CEC IL BANK North East, MD

Bank Teller July 2012 June 2013

• Receive and count working cash at the beginning of shift

• Identify customers, validate and cash checks, accept cash and checks for deposit and check

accuracy of deposit slip, process cash withdrawals, prepare convenience checks, personal

money orders, issue t raveler’s checks, and exchange foreign currency

• Receive and verify loan and mortgage payments

• Record all t ransactions promptly, accurately, and in compliance with bank procedures

• Balance currency, cash, and checks in drawer throughout the day and at end of each shift

• Answer inqui ries regarding checking and savings accounts and other bank related products,

a ttempt to resolve issues and problems with customer’s accounts, and identify referral

opportunities

• Ensure compliance with all internal controls and established policies and procedures

MA M MA LUC IA I TAL IAN RESTAURANT Prince Frederick, MD

Server and Hostess December 2006 June 2012

SUNK ISSED TANN ING Lusby, MD

Client Service Representative August 2011 June 2012

STONEY’S GI FT BOUT IQUE Prince Frederick, MD

Sales Associate October 2011 June 2012

E DUCAT ION

Cecil College, North East, MD

College of Southern Maryland, Prince Frederick, MD

West Virginia University, Morgantown, WV

H igh School Diploma, May 2007

Huntingtown H igh School, Huntingtown, MD

• National Merit Scholar Finalist

• Minds in Motion Scholar

COMPUTER SKILLS

Software: M icrosoft Word, Excel, PowerPoint, Publisher, Outlook

80 wpm

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