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Customer Service Engineer

Location:
United States
Posted:
June 25, 2014

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Resume:

Edward Esquivel

**** ********** **, ********, ** 33812

863-***-****

aceppj@r.postjobfree.com

Professional Overview

Highly dedicated and disciplined professional seeking to contribute and grow with a

Information

progressive and innovative organization which will provide opportunity to further

Technology

develop skills and knowledge with the changing demands. Current active TS/SCI

(IT)

clearance.

Professional

• A team player who consistently completes assignments in timely manner and under

with over 20

budget.

years industry

• Strong troubleshooting, analytical, and problem solving skills as well as meets

experience

challenging goals and objectives.

• Decisive leader with an exemplary track record of success in safety and regulatory

compliance, quality control, customer service and operations.

• Extensive knowledge of communication protocols, network design, and network

infrastructures.

• Knowledge of networking systems example: switches, hubs, servers, routers,

fiber/copper cables, and racks as well as familiarity with various operating systems to

include Windows, UNIX, and Cisco.

Professional Experience

02/2014 to Present: Trace Systems, McLean, VA, Assigned: Bagram Air Base

Afghanistan Distributed Tactical Communication Systems Duties: Distributed Tactical

Communication System (DTCS) is a satellite communication program that leverages the

Iridium satellite constellation to operate a newly developed push to talk radio. As an FSR I

am the

customers’ first touch point into the system, and serve as the most direct and immediate source

of feedback for system performance, operational expectation, and overall operational value.

Troubleshoot DTCS hardware using test instruments and diagnostic tools. Prepares DTCS

Radios,

Install Tactical Operation Center (TOC) and Vehicle equipment by testing, calibrating, or

modifying

Equipment as required. Designs, fabricate, repair, and test.

12/2013 to 02/2014: Leidos, McLean, VA, Assigned: Kandahar Airfield/Bagram Air Base

Afghanistan Senior IT Hardware Technician Duties: Perform all Tandberg VTC suite and

desktop scheduling and Hardware Maintenance Technician duties. Operate automated

diagnostics system and interpret diagnostics findings. Plan, execute, and provide

recommendations for preventative maintenance as approved by government personnel.

Conduct site surveys for site installations. Provide functional testing and support of IT

equipment to include, but not limited to, workstations, monitors, KVM, servers, routers,

switches, video teleconference equipment, fiber optic, and or copper cabling.

01/2013 11/2013: Trace Systems, McLean, VA, Assigned: Bagram Air Base Afghanistan

Network System Engineer – Regional Command East (RC East). Duties: Coordinate and

control between Headquarters and required government entities. Manage daily requirements,

oversight, planning, monitoring, reporting and direction of communication assets at

Headquarters. Provide solutions to subscribers; ensure reliable command, control,

communications and computer (C4) support provided to US and Coalition forces in RC East.

Plan, Assess, manage potential network risks, escalation, and problem resolution. Supervise and

manage twenty seven (27) technical professionals throughout RC East. Maintain situational

awareness of all communication assets and provide all reported network issues to appropriate

organizations, understanding/experience with SNMP Management Console, NIPR/SIPR, CX I,

and BMC Remedy. Assisted in the implementation and maintenance of network devices.

Performed configuration, troubleshooting, and safeguarding as instructed by site management.

Observed and reported site network performance and capacity issues to the Lead Engineer.

Acquired, maintained, and expanded technical knowledge and certifications in Cisco equipment.

Developed and maintained strong networking designs and elements.

09/2005 01/2013: TIME WARNER TELECOMMUNICATIONS, Tampa, FL

Field Services Operations Specialist – Duties: Was responsible for working with 3 rd party

vendors; responsible for managing, tracking and coordinating installation activities; responded

to 3rd party vendor issues/disputes and resolved problems; insured that installation and

subsequent maintenance and services were delivered to customer’s satisfaction. Coordinated

with Field Services Operations Manager for purpose of accounting and finance related

functions. Informed/reviewed data on current products or trends. Was responsible for

maintaining vendor tracking databases.

11/1996 02/2005: MCI/WORLDCOM, (Company now non existent), Auburndale/Tampa, FL

Network Engineer – Duties: Perform fiber optic splice activity pertaining to MCI network

optimization or new customer turn up, OTDR testing procedures for troubleshooting,

maintenance of fiber transmission facilities. Locate and mark MCI’s local and long distance

fiber cable for contractors using fiber database. Troubleshoot and repair local and long distance

service that included frame relay, private line, install, troubleshoot, and maintain digital

services including high speed modems and Ethernet card and local/long distance transport and

switched services. Remote testing of circuits and work with MCI customers and other MCI

departments to resolve customer service issues. Proficient in operating Windows Office, Unix

(SUN), and Cisco network devices. Provide network support and monitoring of MCI’s

broadband services: high speed internet from T1, T3, OC3, OC12, and OC48.

1985 1996: UNITED STATES NAVY (USS Forrestal, USS Lexington, USS Connole, and NAS

Pensacola)

IT/Communication Specialist – Duties: Designing, installing, operating and maintaining

information systems technology including local and wide area networks, mainframe, mini and

microcomputer systems and associated peripheral devices; writing programs to handle the

collection, manipulation, and distribution of data for wide variety of applications and

requirements; performing the functions of a computer systems analyst; operating and

coordinating telecommunications systems including automated networks and full spectrum of

data links and circuits; transmitting, receiving, operating, monitoring, controlling, and

processing all forms of telecommunications through various transmission media including

global networks; applying diagnostic, corrective, and recovery techniques to all facets of the

integrated information systems; ensure the vital communications link between units at sea and

stations ashore.

Twelve years active duty service, United States Navy; Eight (8) years, United States Navy

Military Service:

Reserves, Tampa, FL.

RECALLED TO ACTIVE DUTY 10/2009 – 08/2010, served in Kuwait.

RECALLED TO ACTIVE DUTY 11/2011 – 08/2012, served in Afghanistan.

DD214’s available upon request.

Certifications and Current Government TS/SCI Clearance

A ++

Training:

Fiber Optic

T BERD

People Soft

Windows

Unix

CompTIA Project +

Certificate CCNA CSCO12398488 2016

Certificate Security + COMP001020443651

Professional

Certificate Network + S20dtt51d7

Certificati

ITIL – 00034033

ons:

Fiber Optic Certified

W. B. Ray High School, Corpus Christi, TX

Education

Pursuing Bachelor of Science Degree, Polk State College, majoring in Computer Science

References and Supporting Documentation Furnished Upon Request



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