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Customer Service Administrative Assistant

Location:
Canada
Posted:
June 24, 2014

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Resume:

Sarah Ellam

acepni@r.postjobfree.com

519-***-****

A quick learning, ambitious, and creative team player with exceptional

interpersonal skills, work ethic and adaptability.

Education

BA Media, Information and Technoculture (MIT)

Sept. 2010- May 2014

Certificate in Digital Communications

Western University (London, Ontario)

Skills & Strengths

. Fluent in French and English

. Experienced with Adobe Photoshop & Premier, HTML, Wordpress and Double-

Click for Publishers

. Detail oriented and organized work ethic

. Customer service and communication skills

. Strong writing, research and presentation skills

. Writer and presenter of weekly student TV segment

. Positive and outgoing nature that is an asset in team-focused settings

Digital Communications & Marketing

Online Communications Intern

May 2014 - Present

Golf Canada Oakville, ON

. Develops content for Golf Canada's online properties and updates

Golfcanada.ca continually through Wordpress

. Creates promotional videos using adobe premier for online sharing/

Golf Canada YouTube channel

. Assists in maintaining all social media properties, including creating

graphics in Photoshop

. Use wire feeds, press releases and social media to provide online

coverage of golf tournaments of interest to Canadians

.

Marketing and Social Media Intern

Sept. 2012 - April 2013

London Knights Hockey Club London, ON

. Assisted in preparing, promoting, and implementing all game day

promotions

. Created 50 sponsor packages in order to ensure contract renewal

through proof of performance

. Wrote content, designed layout and sent newsletters to database of

15,000 subscribers to increase last minute ticket sales and attendance

at community events

. Monitored and assisted with troubleshooting all advertising and

implemented design changes on the mobile app

. Contributed to the overall quality of customer service to the season

ticket holders, club seat holders, group sales patrons, and general

fan base

. Assisted Marketing Manager by overseeing, organizing and photographing

full team autograph sessions and community outings

. Planned and organized 2012/2013 season Fleetway Kids Club bowling and

skating events. With full team appearance and over 200 children

present at both events

. Worked with 35 external companies to prepare graphics and

advertisements for the 360 display ring in time for the 2013/2014 home

opener

Vice President Promotions

Sept 2013 - Present

Western Sports Business Club London, ON

. Designed and planned all advertising/promotional campaigns for club

and events, using posters and social media.

. Worked with sport industry professionals during speaker series for

club members. Facilitates and photographs all speaker events and club

outings

. Interviewed candidates for digital, social media and newsletter

executive positions.

. Oversaw and managed team of 4 executives, finalizes and approves all

online posts and promotional projects

. Collaborated directly with Club President in order to ensure this

promotional team is completing its work to club standards

Administrative Assistant

Summer 2010 & 2013

Nannies on Call Vancouver, BC

. Reported directly to the owner and CEO to develop marketing strategies

that included mail outs and proactively contacting potential

clients.

. Clerical support; mailing, scanning, filing, data entry and fielding

phone calls

. Schedule and coordinate meetings, appointments and travel arrangements

for Managers

. Generated proposals and packages for advertisers and clients to

effectively educate them on Nannies on Call

. Responsible for billing 50+ families and on-going job postings

Digital Advertising Coordinator & Administrative Assistant

May - August 2012

Glacier Media Vancouver, BC

. Booked and organized all advertising campaigns. Set creative units

live online for Lower Mainland and Vancouver Island websites through

Double-Click for Publishers

. Worked with graphic designers and sales reps to ensure timely

production of all digital advertising

. Analyzed and presented statistics on impressions and click-thrus on

100+ live ad campaigns

. Responsible for billing 100 clients for their campaigns

. Cut and edited promotional videos for Social Shopper website using

Adobe Aftereffects and Premiere

Sarah Ellam

Page 2

acepni@r.postjobfree.com 519-***-****

On Screen Personality

Sept. 2010 - May 2013

Western Live TV Show - Western University London, ON

. Wrote and edited script before weekly taping

. Uploaded final product to a variety of social media platforms for

exposure and promotion

. Attended all tapings of BPC episodes filmed at Western

. https://www.youtube.com/watch?v=WD5Xhv5-J6o&feature=player_embedded

. Successfully contacted publicists and arranged interviews with

Alexisonfire, Bedouin Soundclash, and Down with Webster. Acted as

liaison between band and crew members before each interview

Alumni Contact Representative

Sept. 2011- May 2012

Richard Ivey School of Business London, ON

. Developed cold call sales techniques

. Relied on problem solving and mediation skills for dealing with

dissatisfied Alumni

. Personally raised over $7,000 for Ivey's Annual Fund

. Forged relationships and fostered connections in order to encourage

support of the school's endowment fund



Contact this candidate