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Customer Service High School

Location:
Scranton, PA
Posted:
June 24, 2014

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Resume:

*** ***-*** **. 717-***-**** cell phone

Carlisle, PA 17015 717-***-**** house phone

acepm5@r.postjobfree.com

Dorothy Strine

Objective To secure a position where by hard work, dedication and the

ability to acquire new skills will advantage any company I work for.

Education 1972-1976 Empire Beauty School Mechanicsburg, PA

Cosmetology License

1968-1972 Cumberland Valley High School Mechanicsburg, PA

Professional August 2013- May 2014

ABF Freight Systems

Experience Carlisle, PA

Cashier/Clerk

My job duties at ABF have been to prepare the bank deposit on a daily

basis, which requires entering all checks for freight payment into

the system, which can be quite extensive. These checks are for freight

charges due to ABF. I have done collections for monies owed in freight

charges for the Allentown and Philadelphia areas. Recently, I have been

training for the OS&D position. This job requires a great deal of research

and resolve, along with learning new screens, and the responsibility

of finding where lost, shortages, and overages of freight sitting

on the dock should go and to expedite those shipments to our

customers.

May 2011- Present (part-time) Centric Bank

Mechanicsburg, PA

Senior Teller

All teller duties that are required on a daily basis, balancing of a

cash drawer, strong customer service, cross-selling of bank products,

balancing the ATM machine daily, verification of all cash in the branch,

for shipping or receiving of monies each week, and regular testing of all

government mandated rules and regulations. This position allowed me to

be cross-trained on the platform side to provide customers with account

openings, CD investments and safe deposit boxes.

August 2010- May 2011 Metro Bank

Mechanicsburg, PA

Teller II/ Supervising Over-rides

All daily teller duties include the balancing of a cash drawer,

customer service to bank customers, cross-selling of bank products,

balancing of the ATM machine. Supervising of new tellers in decision

making situations, over-rides of check cashing and overall help

to the new tellers. Regular testing of all government rules and

regulations concerning the bank's policies and operation, including

security issues, audits, robberies and all situations to protect the

bank's interests.

August 2002- August 2010 Citizens Bank

Mechanicsburg, PA

Senior Teller/ Split Vault Teller

All duties of a bank teller with daily balancing of cash drawer.

Strong customer service with cross-selling duties. Compliance testing

for all banking rules and regulations according to government

standards. Several teller recognition awards in the customer service

area. Split Vault Teller duties of buying and selling money to Level 1

Tellers in the branch.

August 1999- August 2002 Cumberland Valley High School

Mechanicsburg, PA

Food Service

Morning preparation and cooking of food for three grade levels.

Serving food for lunch at a very fast pace. Operation of dish room and

washing all dishes used for the day. Clean up of kitchen, wiping all

equipment and mopping of all floors. Responsible for running cash

register during lunch and balancing of cash drawer on daily basis.

October 1978- September 1990 Exel Logistics

Mechanicsburg, PA

Lead Traffic Scheduler

Very strong customer service for many major manufacturing

companies in the food, health and beauty industries, such as Nabisco,

Proctor and Gamble, and S.C. Johnson to name a few. Responsible for

the daily scheduling of truckloads of freight to the Middle

Atlantic/New England Regions. Cost and rate analysis on all outbound

freight before leaving warehouses to ensure money saved for customers.

Dispatching of all freight to major trucking companies. Assumed a

Supervisory/Dispatcher role for the company fleet whenever needed,

directing and problem solving of company drivers.

June 1975- November 1980 J.C. Penney Styling Salon

Harrisburg, PA

Licensed Beautician/Manicurist

Provided all services to clients within the guidelines of possessing

a Cosmetology License in Pennsylvania. Those duties included

shampoos, and sets, haircutting, coloring of hair, permanent waves,

waxing, and manicuring of fingernails. Responsible for answering phone

and scheduling of appointments for clients for beauty services.

Operation of cash register at any given time and responsible for writing

up clients' fees for services rendered in the salon. Always provided

top customer service in this job to have successful results for the

clients.

Computer Windows, Microsoft Word, Excel, 50wpm, Teller Systems,

Experience adding machine.

References Available Upon Request



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