Customer Service Administrative Assistant

Shaleesh Gregg

PO Box **** Helendale, CA ***** * 360-***-**** *

********.*****@*****.***

Summary

Motivated, personable business professional with the drive and skill set to

work in both an independent and team environment. Talent for quickly

mastering technology - with the ability to instruct others on new

technology learned. Diplomatic and tactful with professionals and non-

professionals at all levels. Accustomed to handling sensitive, and

confidential records and information. Demonstrated history of producing

accurate, timely reports meeting stringent HIPPA, State and Federal laws.

Flexible and versatile - able to maintain a sense of humor under pressure.

Poised and competent with demonstrated ability to easily transcend cultural

differences. Excellent team-building skills.

Project management with the ability to multi-task with high attention to

detail. Ability to handle calls, emails, and in person interactions, while

accomplishing tasks for the day. Highly organized, with goal attentiveness.

Ability to work quickly on time sensitive projects, ensuring quality of

work remains high.

Professional Experience

Communication: Reports/Presentations/TECHNOLOGY

ABILITY TO COMMUNICATE PLANS, IDEAS AND INSTRUCTIONS EFFECTIVELY BOTH

ORALLY AND WRITTEN. VAST KNOWLEDGE AND UNDERSTANDING OF ALL OFFICE

EQUIPMENT, AS WELL AS MICROSOFT WORD, EXCEL AND POWER POINT. PREPARE

REPORTS AND CORRESPONDENCE WHERE INFORMATION MUST BE OBTAINED FROM A

VARIETY OF SOURCES, AS WELL AS MAKES RECOMMENDATIONS AFFECTING ASPECTS OF

OFFICE POLICY. ENSURE DOCUMENTS ARE IN PROPER FORMAT AND THAT SPELLING,

PUNCTUATION, CAPITALIZATION AND GRAMMAR HAVE BEEN VERIFIED. REPRODUCE,

ASSEMBLE, AND DISTRIBUTE COMPLETED DOCUMENTS, PRESENTATIONS AND REPORTS.

MANAGE MINUTES FOR MEETINGS. PREPARE COMPLEX REPORTS, ENSURING FULL

COMPLIANCE WITH ALL AGENCY REQUIREMENTS AND TIGHT DEADLINES.

Author professional correspondence. Design and deliver series of classes

for fire fighters, captains and chief level positions, both online and in

classroom settings, to educate on new software, or resources being used.

Communicate medical concepts to patients using layman's terms to facilitate

understanding (for medical records requests). Rapidly learn and master

varied computer programs.

Customer Service/Marketing

ESTABLISH OFFICE SUPPLY PROCESSES AND PROCEDURES. MAINTAIN CALENDAR OF

EVENTS AND SCHEDULED MEETINGS FOR SELF AND WORK TEAM. GREETING OFFICE

VISITORS AND AND ANSWERING TELEPHONE CALLS. MAINTAIN UPDATED PERSONNEL

ROSTER TO HFPA ON A REGULAR BASIS AND COMMUNICATE CHANGES TO THE HFPO IN A

TIMELY MANNER.

Oversee all records requests both medical and fire related and provide

impeccable customer service:

Ensuring the proper documentation is collected and mailed or emailed in a

timely fashion.

Develop and implement strategic marketing plan for business:

Worked in Business Development for a private ambulance company, becoming

the "face" of our company to our customers.

Create special promotions, participate in activities that allowed for great

networking, and became involved in many community events.

Organization

PERFORM OFFICE SUPPORT SERVICES INCLUDING MAKING TRAVEL ARRANGEMENTS;

MAINTAINING OFFICE RECORDS, FILES AND REFERENCE MATERIALS; AND ASSISTING IN

OR CONDUCTING INVENTORIES OF PROPERTY. WORKING WITH HFPA TO ESTABLISH

OFFICE SUPPLY PROCESSES AND PROCEDURES. MAINTAIN FILES, REGULATIONS FOR ALL

PROJECTS HANDLED BY HFPO. ASSISTING WITH BUDGETARY NEEDS; MANAGE AND TRACK

REQUIREMENTS, DISBURSEMENTS AND EXPENDITURES. ABILITY TO ORGANIZE AND PLAN

AN OFFICE AND/OR SPECIFIC EVENTS IN A LOGICAL MANNER, WITH THE SKILL TO

PRESENT SUCH PLANS IN A VARIETY OF AUTOMATED FORMATS.

Manage all aspects of certificate requirements for fire fighters and

paramedics

Ensure certifications are kept current. Scheduling of classes for fire

fighters to ensure there are no lapses in certifications. Records Requests:

intial request, creating folders for tracking and retention purposes,

documenting records request in ORACLE with time tracking, and delivery of

records both in person and by correspondence being mailed, emailed or faxed

in a timely fashion. Supervision of employees assigned to assist with

projects tasked. Scheduling and time management for Division Chief

assisted.

Shaleesh Gregg

Employment History

ATSG Corporation

health facilities planning agency (HFPA) - Fort Irwin, CA

Office Manager, 2013 to Present

Management and technology Solutions, Inc

Health Facilities Planning agency (hfpa) - Fort Irwin, CA

Office Manager, 2013 to 2013

Vancouver Fire Department - Vancouver, WA

Assistant to Division Chief, 2007 to 2011

Assistant to Operations Chief, 2011 to 2011

American medical response - Portland, OR

Customer Service Rep, 2002 to 2003

Patient Advocate, 2003 to 2003

Administrative Assistant for Clinical and Educational Services, 2003

to 2005

Account Executive, 2005 to 2007

Education

Everest business college -Vancouver, WA

ADMINISTRATIVE MEDICAL ASSISTANT, 2002

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