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Customer Service Assistant

Location:
Albuquerque, NM
Posted:
June 24, 2014

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Resume:

IESHA M. ORONA

**** ******* **** ****** ********* Cell: 505-***-****

Albuquerque, NM 87121 E-mail: acepl6@r.postjobfree.com

OBJECTIVE

A professional career utilizing an Associate of Applied Science degree, and the opportunity to become an

integral part of a successful group in business, education, or health industries in Albuquerque New Mexico.

QUALIFICATIONS

Early childhood development education Basic accounting and office procedures

and knowledge

Records/files maintenance

Customer service and sales

Entry level medical billing and coding

Keyboarding 50+wpm

Data entry

Written and verbal communication

Telephone techniques

EDUCATION

Associate of Applied Science Family Studies Degree Central New Mexico Community College-(Currently

attending/Expected graduation- Fall 2015)

Child Development 45 Hour -Entry Level Certificate

Associate of Applied Science Office Technology Degree with Honors Central New Mexico Community

College 2009-2012

Dean’s List (3. 5 GPA or higher) Word Processing Certificate

Office Assistant Certificate Medical Transcription Certificate

Records Clerk Certificate Medical Office Assistant Certificate

WORK EXPERIENCE

Albuquerque Public Schools/ Educational Assistant in Albuquerque, New Mexico 2014

Utilizing a Level III Educational Assistant license, I currently work with individuals and small groups in the

classroom to reinforce material introduced by the teacher. I serve as a model in developing students’

language and behavior. I collect, prepare and arrange resource material for use by certified personnel. I

operate support equipment and monitor testing or make-up work by students. I maintain classroom records,

prepare reports as requested by the classroom teacher or principal, score tests, process books, and manage

supplies and classroom equipment as needed. I monitor student activities in classrooms, school grounds,

hallways, lunchrooms, field trips, bus loading areas, etc. I provide support for non-instructional classroom

duties such as monitoring snacks, restrooms, clothing areas, etc. I participate in teacher-parent conferences

and meetings as requested by classroom teacher. I reinforce the implementation of IEP goals using similar

emphasis and techniques as classroom teacher.

Wal-Mart Incorporated Customer Service /Cashiering Associate in Albuquerque, New Mexico 2009-2010

Provided prompt transaction processes. Provided pleasant customer service, and handled customer

complaints with professionalism and respect. Frequently cleaned, stocked and assisted with the pleasant

appearance of the front store area. Attended employee trainings and meetings and performed other duties as

required.

Hogares Incorporated Behavioral Management Specialist in Albuquerque New Mexico 2004-2009

Strived to improve the emotional, behavioral, and academic challenges of children and teens aged four to

eighteen. Successfully implemented techniques such as, sight-supervision, mentoring, positive

reinforcement, point systems and goal setting, to develop the future behavioral, social and academic

outcomes of all clients served. Maintained daily progress notes for up to eight children as well as monthly

Behavioral Intervention Plans. Attended weekly meetings to assess client progress, and attended mandatory

trainings in non-violent crisis intervention, First Aid and CPR.

7-Eleven Stores Cashier in Albuquerque New Mexico 2003-2004

Initiated friendly customer service; operated cash register including end-of-day lottery, vault, and register

reconciliations. Performed light cleaning duties, inventoried merchandise, and restocked grocery and

alcoholic beverage coolers and performed other duties as required.

IESHA M. ORONA

8732 Spotted Pony Avenue Southwest Cell: 505-***-****

Albuquerque, New Mexico 87121 E-mail: acepl6@r.postjobfree.com

REFERENCES

Rhonda Sandoval, Assistant Principal at Chaparral Elementary School

Albuquerque Public Schools

6325 Milne Road NW Albuquerque, NM 87120

Email: acepl6@r.postjobfree.com

Phone: 505-***-**** ext. 113

Program Director/Encantada Residential Treatment Center

Open Skies Healthcare (formerly known as Hogares Incorporated)

1218 Griegos Road NW

Albuquerque, NM 87106

E-mail: acepl6@r.postjobfree.com

Main office: 505-***-****

Encantada house: 505-***-****

DiAne Archuleta, MBA

Office Technology Faculty

School of Business and Information Technology

Central New Mexico Community college

Email: acepl6@r.postjobfree.com

Phone: 505-***-**** Ext. 0409

Liz Torres

Nursery Director

Legacy Church

7200 Central Blvd. NW

Albuquerque, NM 87120

Email: acepl6@r.postjobfree.com

Cell: 505-***-****

Diedre Stebleton

Communication, Humanities and Social Sciences Faculty

Central New Mexico Community College

Email: acepl6@r.postjobfree.com

Phone: 505-***-**** Ext. 51033



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