Salesforce Administrator
Resume:
Anuj Patel
EXPERIENCE SUMMARY:
• Having * years of professional IT experience as an Application Developer in different programming languages.
• More than4 years of experience as a Salesforce Developer, Salesforce Administrator, and Techno-Functional Business Analyst on Sales Cloud, Service Cloud, Custom Cloud, Chatter and Force.com platform along with App Exchange applications.
• Experience with Test-Driven, Agile, Scrum, Spiral, and Waterfall Development.
• Significant experience in issue resolution, client communication and reporting.
• Adeptat documenting BRD, PDD (Project Definition Document), and PPD (Process and Procedure Document)
• Experience in creating user training manuals, and conducted user training sessions.
• Experience in Object Oriented Languages like C++, Java, and Net Platform.
• Experience in web technologies like HTML, XML, CSS, VBScript and JavaScript.
• Experience with databases such as Oracle, MS SQL Server, MS Access and MySQL.
• Experience in Partner Portal, Customer Portals and Force.com Sites.
• Experience with both technical and functional aspects of Salesforce.com and have deep understanding of its underlying principles of SAAS and Cloud Computing.
• In-depth understanding of CRM business process like Campaign Management, Lead Management, Order Management, Account Management and Case Management.
• Experience in customizing Sales, Marketing, Customer Support and Call Center Applications.
• Excellent in Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Permission Sets, Email Services, Approvals, and Activities.
• Implemented Security and Sharing Rules at Object, Field, and Record Level for different users at different levels.
• Strong Experience working with Apex classes and Triggers, Controllers and Controller Extensions, Components, Test Method and Application Design and Development on Multitenant Force.com platform.
• Experience developing Custom UI with AJAX functionality using Visual force pages, Visual force Tags, Attributes and Controllers.
• Expertise in Apex to implement the complex business logic with in Governor Limits.
• Hands on Experience of Salesforce Web Services API like REST, Bulk & SOAP.
• Developed Test Classes and Test Methods to ensure Maximum Code Coverage in Production instance.
• Experience in writing Test Methods and Test Cases with code coverage of more than 80%.
• Expertise in Source Code Management using Microsoft Visual Source Safe and Clear Case.
• Implemented various fields such as Picklist, Dependent Picklist, Multi-Picklist &Custom Formula Fields, Lookups, Junction Objects, and Master-Detail Relationships.
• Extensive experience of using declarative features like Validation Rules, Field Dependencies, Workflows, Dynamic Approval Process for satisfying complex business process automations.
• Extensive Experience in Salesforce Integration with in house legacy systems using Web services API like Rest, Bulk and SOAP and third party tools like Cast Iron and Boomi Atom Sphere.
• Experience in Data Migration,Synchronization, Data-Modeling, Data Extraction, Transformation, Data Loading, Scheduling, Monitoring, and Reporting using ETL tools like Apex Data Loader, Informatica Power center and Informatica On-Demand.
• Experience working on data model and SOQL, SOSL, DML statements and methods, sObjects, Methods, asynchronous apex and Governor Limits.
• Experience working with Deployment Tools like Force.com IDE, Change Sets, ANT based Migration Tools and salesforce.com Sandbox environments.
• Strong Experience working in Production Support and End-User Training.
• Good experience in Reports, Dashboards and Analytical Snapshots.
SKILL SET:
Salesforce: Salesforce CRM, Salesforce SFA, Apex Custom Controllers, Apex Classes, Apex Triggers, Visualforce Pages/Components, Apex Web Services, SOQL, SOSL, AJAX Toolkit for S-Control, Workflow & Approvals, Reports, Dashboards and Custom Objects.
Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Change Sets, Force.com Import Wizard, Force.com Excel Connector, Force.com Platform (Sandbox and Production)
Integrating Tool: Apex Data Loader,Informatica Powercenter, Informatica On-Demand.
Programming: Apex, Visual Basic.Net, ASP.Net, C, C++, Python, Java
Web Technologies: HTML, XHTML, XML, CSS3, AJAX, IBM WebSphere, Java Script, WSDL,SOAP API, REST API
Database: Oracle 8i/9i/10g, SQL Server 2005/2008,MySQL
Operating systems: Microsoft Windows (2000/XP/Vista), Microsoft Windows Server 2008 R2, Linux Ubuntu 11.10, Mac
Other tools: MSVisio, MS Project, Eclipse IDE, Cast Iron,BoomiAtomSphere Pervasive Data Integrator, JitterBit, Apache Tomcat
PROFESSIONAL EXPERIENCE:
Wells Fargo & Co – San Francisco, CA Nov 2012 – May 2014
SalesForce Developer/ Administrator / Business Analyst
Wells Fargo uses multiple Salesforce instances for various in-house applications. Reported to Sr. VP of Wholesale Emerging Technology on Research and Development Projects as Subject Matter Expert. Mainly focus on to expand Salesforce Chatter functionalities with custom APEX code applications, third-party tools, and multiple App Exchange apps.
Responsibilities:
• Gathering business requirements, designing appropriate solutions, and implementing solutions in Force.com platform, especially in enhancing Salesforce Chatter in highly dynamic agile environment.
• Implemented Single Sign-On (SSO) in multiple Salesforce instances using SAML 2.0 and OAuth 2.0.
• Involved in Social Collaboration project to connect Salesforce Chatter platforms, Zyncro social collaboration tool, Make Positive Passport, Apttus X-Author for Outlook, Jive and StreamOnce, Microsoft Sharepoint 2013, ServiceMax and Microsoft Dynamics CRM.
• Designed, implemented and developed the Custom Objects, Page Layouts, Custom Tabs, and Components to suit to the needs of the application.
• Created user Roles and Profiles, Security Controls and Sharing Settings, Permission Sets.
• Managed users, hierarchical roles, profiles, security controls and territory management.
• Defined Lookup and Master-Detail relationships on the standard and custom objects.
• Used Field-level Security, Profiles and Audit Trail Setup to ensure that protected data is only shared with authorized persons as per Federal regulations.
• Implemented Pick Lists, Dependent Pick Lists, Lookup, Junction Objects, Master-Detail Relationships, Validation, and Formula Fields to the custom objects.
• Used Microsoft Outlook to keep a record of critical email communications and events, and keeps customer information up to date.
• Implemented Apex Classes and Triggers to link them to manage the Workflows implemented in the system.
• Created Visual Force Pages to provide UI to the custom objects.
• Wrote custom controllers implementing complex code for retrieval from Sales Force to Visual Force pages.
• Used SOQL and SOSL for data manipulation needs of the application using platform database objects.
• Always wrote Test Methods with code coverage of 80-100%.
• Developed Workflow Rules, Time Triggered workflows for various business requirements.
• Implemented Approval Processes to ensure proper authorization in the high-stakes environment of capital management.
• Involved in Data Mapping and Data Migration from phpMyAdmin database to SalesForce.com Objects and fields using Informatica On-Demand.
• Involved in Data Mapping and Data Migration from Oracle database to SalesForce.com Objects and fields using Informatica Power center and SFDC Plugin.
• Migrated leads, accounts and contacts to the Sales Cloud with help Jitterbit.
• Used the Sandbox for testing and migrated the code to the deployment instance after testing.
• Supported the data migration activities for migration the data from various business centers and business center users using Apex Data Loader with night schedule.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards) and setup report folders to authenticate users based on their profiles (permissions).
• Used Analytic Snapshots for bi-weekly reports to track progress for Chatter activities.
• Worked as Production Support to help end-users in Login issues, workflows, reports and dashboards accessing.
• Worked with Jive platform to sync Salesforce opportunities.
• Involved in custom implementation of Zyncro platform to communicate and sync across multiple Salesforce Chatter group feeds, comments, and attachments.
• Tested and configured Make Positive product Passport to connect multiple Salesforce instances to sync Chatter user wall and group feeds, comments, and attachments.
• Deployed, configured, and tested Apttus X-Author (Outlook plug-in) from AppExchange to enable Salesforce chatter pane including all functions in Outlook.
• Deployed and Configured Chatter Usage Dashboards to keep track and generate reports and dashboards for high ranked users inside organization.
• Deployed and Configured Chatter for Outlook to display chatter feeds from contact in Salesforce.
AtHomeNet, Inc – Suwanee, GA Sep 2011 – Sep 2012
SalesForce Developer / Administrator
AtHomeNet, Inc. engages in creating and hosting Websites for homeowner associations, condo associations, and association management companies. AtHomeNet, Inc implemented and deployed Sales and Marketing SalesForce CRM to all its users to consolidate all global campaigns and deliver leads consistently to sales on single platform.
Responsibilities:
• Designed, implemented and developed the Custom Objects, Page Layouts, Custom Tabs, and Components to suit to the needs of the application.
• Created user Roles and Profiles, Security Controls and Sharing Settings.
• Managed users, hierarchical roles, profiles, security controls and territory management.
• Defined Lookup and Master-Detail relationships on the standard and custom objects.
• Used Field-level Security, Profiles and Audit Trail Setup to ensure that protected data is only shared with authorized persons as per Federal regulations.
• Implemented Pick Lists, Dependent Pick Lists, Lookup, Junction Objects, Master-Detail Relationships, Validation, and Formula Fields to the custom objects.
• Used Microsoft Outlook to keep a record of critical email communications and events, and keeps customer information up to date.
• Implemented web-to-lead feature of SalesForce CRM Marketing to automatically capture prospects.
• Implemented Custom object Lead scoring to keeps the best leads flowing.
• Implemented Apex Classes and Triggers to link them to manage the Workflows implemented in the system.
• Created Visual Force Pages to provide UI to the custom objects.
• Wrote custom controllers implementing complex code for retrieval from Sales Force to Visual Force pages.
• Used SOQL and SOSL for data manipulation needs of the application using platform database objects.
• Always wrote Test Methods with code coverage of 80-100%.
• Developed Workflow Rules, Time Triggered workflows for various business requirements.
• Implemented Approval Processes to ensure proper authorization in the high-stakes environment of capital management.
• Involved in Data Mapping and Data Migration from Oracle database to SalesForce.com Objects and fields using Informatica On-Demand.
• Migrated leads, accounts and contacts to the Sales Cloud with help Jitterbit from the AppExchange.
• Used the Sandbox for testing and migrated the code to the deployment instance after testing.
• Worked on the Data Mapping between the two Source systems, identified and resolved the gaps in data.
• Supported the data migration activities for migration the data from various business centers and business center users using Apex Data Loader with night schedule.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards) and setup report folders to authenticate users based on their profiles (permissions).
• Used Analytic Snapshots for bi-weekly reports to track progress in forecasting fashion.
• Worked as Production Support to help end-users in Login issues, workflows, reports and dashboards accessing.
• Deployed and configured Ribbit from the App Exchange to link mobile calls, messages, and voice memos to Salesforce CRM with voice to text capabilities.
• Deployedand configured ExactTarget from AppExchange to manage campaign creation and management.
• Deployedand configured ClickTools a survey application from AppExchange to deliver surveys to customers after a demand response event.
• Deployed and configured LinkedIn with SalesForce provides accessibility to contacts and leads, within the LinkedIn database, to expand networking and sales intelligence.
• Integrated Google Ad Words from App Exchange to let AtHomeNet, Inc to manage and measure search engine campaigns from within Salesforce CRM.
Get Satisfaction, Inc - San Francisco, CA Mar 2010 – Aug 2011
SalesForce Developer
GetSatisfaction.com is a customer community software platform for technical support based in San Francisco, California. It provides registered users to post their problems and solutions also with posted by anyone including officials with online discussion forums.
Responsibilities:
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Reports, Case, Solutions and Opportunities.
• Create various profiles and configured the permissions based on the organizational hierarchy requirements.
• Customized tabs for among different business users groups and business centers.
• Interacted with various business team members to gather and documented the requirements and implemented solutions module that helps agents to review knowledge base solutions while researching a case; this meant agents could also publish their own solutions as they closed cases.
• Defined Lookups and Master-Detail relationships on the objects and implemented Email response to case functionality that helps customers get fast answers to questions.
• Configured Microsoft Outlook to keep a record of customer communications.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and configured to generate email alerts for quick resolution of the issues.
• Managing UAT sessions and Project communication. Issue (Defects) Management and Tracking. Status Reporting and Tracking. Coordinating between teams for the defect fix and testing.
• Implemented a direct interface from its Web portal, so that when a customer files a report, and it is automatically turned into a support case in SalesForce Case Management.
• Implemented Customer Portal to provide an online support channel for the customers allowing them to resolve their inquiries without contacting a customer service representative.
• Used Force.com platform for developing feature rich and user friendly Visual force pages for enhancing SalesForce UI.
• Used SOQL, SOSL to select the data from salesforce.com platform database.
• Written test methods and Test cases with code coverage of more than 80%.
• Developed Apex classes, Controller, Custom Controllers and Triggers for various functional needs in the application.
• Integrated SalesForce with legacy systems using Apex Web services and outbound messaging.
• Created the workflows for automated Case routing, Case escalation, alerts and custom coaching plans.
• Designed the Workflows to ensure unresolved cases are escalated based on company priorities/ SLA's.
• Designed and Developed Dashboard to monitor case activities.
• Created various Reports (summary reports, matrix reports, and charts), dashboards, and Report Folders to assist managers to better utilize SalesForce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Deployed and configured the Cast Ironfrom the App Exchange for data integration from the Flat files to SalesForce.
• Deployed and configured Syntellect Phone Link from the App Exchange a CTI application which provides screen pop ups, click-to-dial and automatic population of call data.
• Deployedand configured Instant Service Chat and Email from the App Exchange to let agents click to create cases from chat and email.
• Deployed and configured Work it Automatic time tracking from the App Exchange marketplace to track the exact time users spends on any case.
• Provided Post-implementation Support and end-user Training.
Client: IBM, India Aug 2007 – Jan 2010
Role: Software Developer
The System is a Menu driven product developed for Agents. The main functions of this module take care of the New Business and Renewal Business Transactions of an Agent. This enables to keep track of the Commission status of the agent also. Provides on hand information about the Targets to be achieved at any instant of time and enables a better service to the Policy Holders. It also monitors the lapsed policies. Periodical reports like Monthly New Business as well as Renewal Business commission reports, lapsed policies report, Minimum and Maximum sum assured reports.
Responsibilities:
• Involved in the entire software development process, established the goals and requirements of the application, involved in data collection and analyzing the data as well as business flow.
• Involved in getting requirements from the users and converting them to functional and technical specifications.
• Developed Detailed Design using UML, Rational Rose.
• Made extensive use of web forms controls in addition to writing custom controls inheriting from web forms controls.
• Web UI for Dynamic inquires to historical Data executing on-the-fly queries to the Database.
• Developed User Interfaces using ASP.Net, and C#.
• Worked in ASP.NET Web Forms, ASP.NET State Management, ASP.NET Caching features, Securing ASP.NET Web Applications.
• Worked extensively on the data layer and business logic, to implement numerous web user controls which display information about the gift certificates, available services and balance. These controls and data layer are developed extensively in ASP.net, ADO.net, C# and SQL server.
• Implemented numerous client and server custom validation in JavaScript and c#.
• Performed enhancement to the old web site, implemented Asp.net using C#, T-Sql and SQL server. Developed a new look using CSS.
• Implemented several extendable controls from a main Web user control to display information about purchasing and sale of gift certificates. These controls are developed in c#.
• Involved in the design, development and implementation of a windows forms application in .net using c# which communicates with data layer to access the data from Backend database.
Environment: C#, ASP.Net, ADO.Net, VBScript, Web Services, XML, VB.Net, MS Visual studio 2003, MS office XP, MS SQL Server 2000.
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