Marquita Stevens

*** ******* ** 706-***-**** and 803-***-****

North Augusta, SC 29841 acepj8@r.postjobfree.com

Key Skills Experience in Advertising and Territory Startup &

Market Turnaround

Business & Channel Development Strategic Partnership

Sales Team Training & Building

Management Key Account Management

Complex Negotiations & Sales Forecasting & Market

Cycles Analytics

Education

Western Governor's University-B.S in Management

Graduation 2014

University of Phoenix - A.A.S Business Management

GPA: 3.61

Technical Knowledge

Salesforce.com, Data entry, customer service management, C++ programming,

SQL Server, Visual Basics, Oracle, NetSuite, Microsoft Windows 2000-2010,

Adobe, RNS, Siebel, SCOPES, SCIP, SCIM, SIGMA, Bocris, SAP, technical

writing, business system fundamentals, ROS, hardware and software

installations

Certifications:

CompTia Project+

CIW Web Foundations

EMPLOYMENT

Caresouth Homecare Professionals

Date November 2011- Present

Position: Corporate IT Customer Service Team Lead

. Serve as primary point of contact for over 2000 employees throughout

the U.S

. Interact with a variety of internal and external health care

executives, physicians, provider office personnel, and clinical staff

. Effectively handled customer queries and provided responses to their

request through a ticketing system

. Carried out tasks for generating reports based off of statistics from

the helpdesk calls and emails

. Assisted management with reports relevant to GL

. In charge of assisting clinical and office workers with the ability to

use new software and devices relevant to their jobs (consisting of:

androids, printer setup, device malfunction, computer software issues)

. Provided key instruction to office staff on day to day scheduling,

referrals, and task management

. Managed user applications

PMA Audio Sales and Installation

Date: June 2007- Nov 2011

Position Held: Administrative and Sales Manager (Contract)

I organized meetings with new and established clients and perform sales

presentations that provide clients with information about the company.

Follow up with owners to answer questions and resolve concerns. Generate

referrals and build personal relationships with each client and close sales

by signing contracts.

Key Achievements

* Frequently earn recognition for top sales performance

* Rapidly advanced through positions and promoted to sales trainer

* Closed 20% - 30% of all deals

AT&T

Date: June 2009 - June 2010

Position Held: CSR/ Sales Representative

A fast paced inside sales company in the telecommunications industry with

over 20,000 employees and over $200 Million in annual revenues. Followed up

with clients to answer billing and technical questions while offering

products through determination of the customers needs.

Key Achievements

. Awarded top sales representative three times in first year

. Suggested new products that increased earnings by 23%.

. Developed Excellence in Sales training course

Tier3 Support

Date: July 2009 -Jun 2010

Contract Position: Technical Support Agent (Work from Home)

Job Descriptions:

Technical Support for the following companies: ASDUSA, Certilearn,

Contractors Solutions, EDT Hosting, Eon Technical Support, Guest DSL, Help

By Phone, Hobsons, Iconix, L'Enfant Hotel, Rosetta Stone, SermonSpice,

Smart IT, Swan And Dolphin

Performed diagnostics and troubleshooting of system issues,

Performed upgrades, installation of software and drivers and essential

desktop troubleshooting

Documented help desk tickets/resolutions, and provided overall

Provided technical support to customers with Windows and Macintosh

operating systems

Handled technical troubleshooting within an enterprise environment,

including system crashes, slow-downs and data recoveries.

Engaged and tracked Priority 1 issues, with responsibility for the timely

documentation, escalation (if appropriate), resolution and closure of

trouble tickets.

Iwanta Classifieds

Date: 2007 - 2008

Position Held: Customer Service/ Sales Representative

* Kept accurate, current computer records of inventory

* Handled all aspects of order taking and processing for residential

and commercial customers

* Successfully contacted potential customers through cold calling

* Organized and styled advertising for successful marketing

* Performed presentations to new and existing clients

Company Name: Sitel

Date: Oct 2005-Aug 2006

Position Held: CSR Support

Handled issues regarding customer service which comprises

Invoicing inconsistency, shipping faults and hardware upgrades.

Assisted with customer urgency in busy call center environment

Demonstrated team workmanship and customer loyalty to clients.

Company Name: Green Acres Lawn Services

Date: Jan 2003- Nov 2006

Position Held: Sales Account Manager

Service existing accounts, obtains orders, and establishes new accounts by

planning and organizing daily work schedule to call on existing or

potential sales outlets and other trade factors.

Focuse sales efforts by studying existing and potential volume of dealers.

Submits orders by referring to price lists and product literature.

Keeps management informed by submitting activity and results reports, such

as daily call reports, weekly work plans, and monthly and annual territory

analyses.

Contact this candidate