Customer Service Sales
Resume:
Colleen C. McDonald
St. Louis, MO 63010
acephx@r.postjobfree.com
To Whom It May Concern:
In today’s highly competitive and fast- paced market organizations need strong and aggressive
operational and administrative leadership to meet ever changing business goals. I am certain that I can
contribute this level of performance to your organization. I invite you to review and consider my
qualifications and accomplishments.
EXPERIENCE - 20+ years of productive administrative and operational management. A track record
of success in leading diverse departments in various industries.
RESULTS - Acknowledged for assisting in driving multimillion dollar revenue growth; recipient of
numerous industry awards in the category of Customer Relations/Logistics.
PERFORMANCE – Recognized as having the ability and talent to motivate, manage and direct
personnel to perform at levels that exceed expectations.
I am an accomplished strategist and solutions-orientated manager who will thrive in a challenging, fast
paced environment where my performance directly impacts the bottom line. My expertise in
organizational leadership and my decision making skills can make an immediate contribution to your
operations and business development.
As a member of your management team, I am confident that my innovative and results focused
approach would make a significant contribution to the continued success of your organization. My
resume is enclosed for your review and consideration. I would welcome an opportunity to speak with
you.
Sincerely,
Colleen C. McDonald
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Colleen C. McDonald
2611 Alice Drive
St. Louis, MO 63010
acephx@r.postjobfree.com
OBJECTIVE
I am a proven senior manager with a track record of helping to shape strategy into company policies and
practices, resulting in cost savings and increased profit. I am currently seeking a new opportunity
offering new challenges, and new opportunities to help grow both the top, and bottom lines.
EXPERIENCE
2012-2013 Boyd Specialty Sleep St. Louis, MO
St. Louis, MO
2009-2012 Home Health Care – aging parents
St. Louis, MO
2002-2009 Alpha Packaging, LTD
Director of Customer Service and Logistics
Developed, established and executed all procedure; policies, objectives and initiatives pertaining to the
Customer Service Department.
o Managed and directed a staff of 20 personnel at the corporate headquarters, along with 6
personnel at the satellite locations including the internatio nal division located in the UK.
o Directly responsible for all aspects of sales administration and maintenance for the company’s
largest account, with sales revenue in excess of 27 million dollars.
o Coordinated all aspects of scheduling and manufacturing of p roduct which produced optimum
efficiency, resulting in sales exceeding 150 million dollars.
o Conceptualized and implemented numerous schedules and reports for all levels of the
company’s management staff and sales team.
o Hosted and facilitated daily meetings between Customer Service, Sales and Manufacturing
Departments. Results included greater production efficiency with relation to customer needs
and an overall reduction in operating expenses.
o Customer Service Department has repeatedly recognized with numero us National and
International awards relating to Outstanding Service, Communication and overall
Competence to our customers. The nominations and subsequent awards are initiated by the
company’s customer base.
Managed all activities of Shipping and Logistics.
o Managed and directed a staff of 15 personnel at the corporate headquarters, along with 6
satellite offices domestically.
o Developed the companies dedicated logistics system with multiple private carriers.
o Negotiated all contracts with 3 rd party logistics provider and LTL carriers.
o Reduced freight cost in excess of 25%, while revenues increased at a rate of 30% annually.
o Proficient in custom documentation for international shipping and distribution.
I.T. conversion and implementation task force.
o Member of a 3 person senior management team responsible for conversion and
implementation of ongoing activities in relation to the companies I.T. System.
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McDonald(Con’t)
o Coordinated the conversion of corporate facility and 5 satellite locations into one universal
system.
o Eliminated independent modules and migrated all modules into one universal I.T. system.
o Developed automated daily reports and schedules sent directly from the server to customers.
o Originated and Automated Advance Shipping Notice along with the FDA Certificate of
Compliance to be sent to the customers at the time of shipment.
Interim Human Resource Manager
o Directs staff in the processing of personnel transactions, time keeping, payrolls, and
personnel record-keeping, insurance, longevity, retirement, and disability
management.
o Directs staff in overall personnel administration, including appointments, promotions,
transfers, demotions, suspensions, layoffs, and dismissals.
o Applies the laws, regulations, and principles of equal employment opportunity to personnel
situations.
o Directs staff in counseling management and employees on grievances and other complaints
originating from individual work situations or work environments.
o Determines whether training programs meet acceptable standards as set by law, federal
guidelines, etc.
o Develops assessment techniques and evaluates staff development and training programs,
methods, and materials; makes or recommends improvements.
o Supervises and conducts special studies and analyses of personnel programs and policies,
develops information systems to aid in department management decisions.
o Establishes procedures and recommends changes in policy.
o Tests trainees to measure their learning progress and to evaluate the effectiveness of training
presentations.
o Develops programs for or instructs department supervisory personnel or others on the
techniques of training
o Conducts training sessions, workshops, conferences, and seminars on a specific area.
o Performs related work as assigned.
Project Manager for a $500,000 building addition.
1997-2002 Benjamin Ansehl, Inc. St. Louis, MO
Director of Customer Service/Distribution
EDUCATION
Florissant Valley Community College Hazelwood East Senior High
St. Louis, MO St. Louis, MO
References upon request
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