IT Manager
Resume:
Jonathan E. Duncan
Commerce Township, Michigan 48382
Cell: 248-***-****
E-mail: acepec@r.postjobfree.com
Summary
• Solid Skills in Business Intelligence technologies, data warehousing, systems development and integration.
• Detail oriented manager with excellent communication and interpersonal relationship skills.
• Extensive experience in information technologies with advanced knowledge of business and process
manufacturing systems.
• Expertise in the implementation and support of desktop, LAN and WAN environments, operating systems and
applications.
• Exceptional skills in business systems analysis, project management, problem solving and hardware and
software trouble-shooting.
Professional Experience
Element Materials Technology Warren, Michigan 12/2008 – Present
Provider of testing and development services for Automotive, Industrial, Military and Aerospace manufacturers.
IT Manager
Responsible for the management and administration of Element Warren’s computer, voice, and data systems as
well as the development and integration of business applications.
• Web based application development and systems integration utilizing Alpha 5 and MS SQL.
• Primary contact and manager of voice, data, hardware, software and support technology vendors.
• Supervising and prioritizing daily activities assigned to the Network Administrator.
• Procured and replaced multi location phone system with an NEC Univerge SV8100 hybrid telephone system.
• Implementation and administration of Element Warren’s hosted Sharepoint site.
• Managed all aspects of voice and data systems installation for 3 off-site laboratories.
Harrison Piping Supply Co., Livonia, Michigan 2008
Distributor of Piping, Valves, and Fittings for the Plumbing, HVAC and Piping Industries.
IT Manager
Responsible for the effective maintenance and support of all business, computer, phone, and voice mail systems in
a central office/branch environment.
• Procured, installed and configured new Windows Terminal Server 2003.
• Developed and implemented MTR retrieval system.
• Designed and implemented quote tracking system using Crystal Reports and ODBC connection.
• Created a Sales Performance and Forecast reporting system using Crystal Reports, MS Access, Excel and
ODBC Connection.
• Managed the change over of EDI VAN from MSX to Tie Commerce.
• Produced a trade vendor cash requirements report for pending orders using Crystal Reports, MS Excel and
ODBC connection.
Colwell Equipment Co./Wolverine Tractor Supply Co., Canton, Michigan 2004-2008
Distributor of new and used asphalt paving equipment and parts.
IT Manager
Responsible for the effective maintenance and support of all business, computer, phone, and voice mail systems in
a central office/multi-branch environment.
• Coordinated the installation and integration of T-1 VPN circuits, routers, and firewalls at all branches.
• Replaced and migrated File Server from Windows Small Business Server 4.5 to Windows SBS 2003.
• Installed and configured all services on File Server ie: Exchange, ISA, SQL server, backup.
• Developed and implemented departmental profit and loss reporting system.
• Created various queries and reporting systems from legacy system using ODBC and MS Access.
• Developed and maintains on-line shopping web site for equipment and tools purchases.
PPG Industries, Troy, Michigan 1990-2003
Fortune 500 manufacturer of glass, fiberglass, chemicals & coatings
IT Support Supervisor 1999-2003
Overall IT management for all voice and data systems, within a multi-site LAN/WAN environment, for PPG’s
Automotive Pretreatment & Specialty Products business unit. Responsibilities include network and systems
management, security, budgeting, capacity planning, disaster recovery planning, project management, evaluating
advancing IT technologies, consulting and much more.
• Dramatically decreased occurrence of data collision and increased throughput by integrating switches into
LAN.
• Completed upgrade of all workstations from Windows 95 to Windows 2000 Professional.
• Migrated legacy Prime systems to PPG’s Tandem mainframe by extracting and reformatting data for upload.
• Implemented a DHCP server to eliminate the need for statically assigning IP addresses.
• Managed the orderly shutdown of phone, voicemail and network facilities for two separate plant closings.
• Directed the physical move and integration of a legacy Prime system into PPG’s LAN.
IT Manager 1997-1999
Managed and maintained all computer, network, phone, and voicemail systems. Recommended and implemented
new technologies where appropriate.
• Successfully integrated intra company voice and data communications lines by installing and interfacing a T-
1 line between facilities. The project had a 14-month payback period.
• Managed the installation and configuration of a WAN connecting company PC’s to a Windows NT 4.0 server.
• Effectively developed a system of managing and reporting sales and margins for “priced per unit built”
customers.
• Coordinated the relocation of computer, voice, and voice mail systems to new facility.
Sales Support Analyst 1996-1997
Developed and managed information and reporting systems for technical sales and sales management staff.
• Developed and managed system of reporting sales, costs, usages, and margins for “Pay As Built” customers.
• Developed and implemented consignment inventory tracking system.
• Developed utilities for technical sales staff to utilize in conducting material usage audits and making cost and
usage savings recommendations to customers.
Programmer/Analyst 1990-1996
Developed and maintained all computer programs and maintained phone and voice mail systems.
• Developed and implemented Material Safety Data Sheet (MSDS) system utilizing Dbase IV.
• Optimized financial reporting system, for reporting to corporate office, by utilizing Excel.
• Managed the installation of the voice mail system and subsequent integration with the phone system.
• Corrected the inventory tracking system to facilitate perpetual real-time inventory.
Operating Systems/Languages/Software/Protocols
Windows Server 2003 & 2008, Windows Terminal Server 2003, Windows SBS 2003, SQL Server 2000,
Exchange Server 2003 & 2007, Blackberry Enterprise & Express Server, Windows Vista,XP,NT/2000/98/95,
Active Directory, Novell Netware, Novell Directory Services, Novell Administrator, Telephony, Vodavi, NEC,
Televantage and Siemens Rolm phone systems, Sprint cell phone advanced management, TCP/IP, Frame Relay,
VPN, FTP, IPX/SPX, DHCP, DNS, WINS, DOS, PRIMOS, Crystal Reports 2008, Microsoft Visual Studio,
ODBC, Windows Remote Desktop, HP Thin Clients, Winframe/Citrix, MS Access, MS Word, MS Excel, MS
Outlook, MS PowerPoint, MS FrontPage, MS Project, Foxpro, Visio, PC’s & Servers, Sonicwall email security
and firewall appliances, Cisco PIX Firewall/VPN appliances, 3Com & DLink switches, Cisco switches/routers,
DSU/CSU’s, Muxes, Modems, Transducers, VOIP, PBX & Voice Mail equipment, Lotus, Wordperfect, Alpha 5
V10, SQL table design, stored procedures, queries and views, BASIC, COBOL, FORTRAN, dBase, Symantec
Backup Exec, Symantec Anti-virus, Internet Explorer, Firefox, Chrome
References provided upon request
Contact this candidate