Lois Young

**** **** ** *********, ** ***** ● 919-***-**** ● acepcy@r.postjobfree.com

WEB DEVELOPMENT/DESIGN PROJECT MANAGER

Highly motivated and detail oriented professional with strong leadership and communication skills. Has a

solid background in computer troubleshooting, HTML and Web product marketing. Has a proven

track record of meeting or exceeding company goals and objectives. Able to work alone,

unsupervised, or as a team player. Has an entrepreneurial spirit within a large organization.

PROFESSIONAL EXPERIENCE

Office Manager: Creative Counseling Services May 2013 – February 2014

Results: Found $1500.00 of unclaimed Insurance payments, automated scheduling and reports reducing

printing costs.

Responsibilities:

• Create client charts per designation and verify insurance

• Maintain schedule of clients

• Make reminder calls or emails

• Create and maintain spreadsheets for reports

• Answer phones

• Send cards and letters

• Bank deposits and billing

Proofreader: TakingGrades.com September 2013 – Present

Result: Found an critical error in the lesson that would have caused issues in classroom

Responsibilities:

• Ensure proper grammar, spelling, punctuation

• Ensure content is within scope of lesson

• Ensure proper format and consistency through out document

Web Developer: TakingGrades.com August 2013 – Present

Responsibilities:

• Maintain WordPress website

• WooCommerce Shopping cart

• Troubleshoot problem areas for solutions

Customer Service Rep: Convergys November 2011 – July 2012

Results: Regularly received performance bonus’

Responsibilities:

• Support Smart Phones data features and connectivity

• Answer incoming calls from customers

• Escalate hardware or software issues

• Provide excellent customer service in a timely manner

Sales: Trig Web Design April 2011 – Present

Responsibilities:

• Meet with clients to establish requirements.

• Write Proposals to ensure clients of the price of their website.

• Write contracts for clients that accept bid price through proposals.

Project Manager: 123triad.com June 2010 – April 2011

Result: Finished and received payments for 5 websites that were 1-3 years

Responsibilities:

• Meet with clients to establish requirements.

Lois Young

1137 Hart Rd Louisburg, NC 27549 ● 919-***-**** ● acepcy@r.postjobfree.com

• Insured the Web Design/Builders team in India understands the requirements the client

was requesting on their web sites.

• Review layouts to insure they fill requirements

• Proof read all content for errors

• Give feedback to clients on web design if what they are requesting doesn’t fit to site.

• Sales – Add on products such as hosting.

• Training on Word Press, Text Editor, Photo Gallery, and shopping carts/e-commerce.

Business Manager: Beau Tye Industries July 2009 – April 2010

Responsibilities:

• IT support including virus removal, data recovery, database data entry, and support.

• Business advertising and marketing (online and print).

• Create quotes, estimates, work orders, invoices, order parts, and tender payments.

• Bookkeeping duties including bank deposits, credit card/debt card receipts, paying

company bills and inventory control.

• General cleaning of shop.

Claws to Paws Pet Services, Owner, Raleigh, NC December 2005 – Present

Result: Found a lost dog for its owner – returned safely

Responsibilities:

• Insure the safety and care of client’s pets and home.

Project Manager, Intelligent Community November 2008 – April 2009

• Volunteer for a work at home company

• Data entry of clients information

• Ensure work is completed by other volunteers

Web Developer, Email Data Source September 2008 – December 2008

Responsibilities:

• Updated EDS website

• Updated database with companies

Web Administrator, Parker-Lowe & Associates, Washington, NC November 2007 – February 2008

Responsibilities:

• Updated Register of Deeds HTML web sites for 12 counties.

• Customer Support for Web sites.

Web Production Lead, Sage Solutions, Inc NY City August 2006 – June 2007

Responsibilities:

• Web Project lead for IBM System i in RTP

• Insured the Web Builders team in Brazil understood the requirements the client was requesting on

their web sites.

• Coordinated with EMEA countries to insure timely translations of new content.

• Proof read all content for errors

Technologies: Teamsite (Interwoven), HTML, XML, Flash

Web Developer, Clean Design, Durham, NC July 2006 – August 2006

Responsibilities:

• Redesign of the John Deere Watah web site within the teamsite (Interwoven) environment.

• Proof read all content for errors

Technologies: Teamsite (Interwoven)

Free Lance Web Developer/Designer, Beachead Technologies, Raleigh, NC March 2006 – May 2006

Responsibilities:

Lois Young

1137 Hart Rd Louisburg, NC 27549 ● 919-***-**** ● acepcy@r.postjobfree.com

• Convert html to xml for Spectrum IEEE, an online and print technology magazine.

• Maintain Blogs and remove spam.

Selected Achievements:

• Completed articles and graphic images for 1500 pages in 3 weeks.

• Cleaned 1500 spam from Blogs in 3 hours.

Technologies: HTML, XML

Web Developer/Designer, GlaxoSmithKline, RTP, NC February 2006 – March 2006

Responsibilities

• Developed the layout for an ergonomics community web site using Plumtree.

• Proof read all content for errors

Selected Achievements:

• Learned Plumtree development in three days.

• Wrote a quick start manual for easier, quicker usage of the system for new employees.

Technologies: Plumtree

IBM, RTP, NC Sept 1993 – Sept 2005

Web Developer (1999 – 2005)

Responsibilities:

• Maintained and produced new pages for 4 websites, 3 external (HTML, XHTML, and Linux content

management system) and 1 intranet (xml and PHP on Linux) website.

• Proof read all content for errors

• Documented all changes.

• Ensured accessibility and security for external sites.

• Coordinated with clients, content editors, and graphic artists.

• Documented processes for each site.

• Worked with HTML, JavaScript, PHP, Teamsite, and Linux content management system.

Selected Achievements

• Rescued a last minute entry into an expo. Ensured registration and participation by assembling content and

implementing the registration site within 3 hours. Convinced another department to waive its 5 day

requirement and begin taking registrations the next day.

• Troubleshot problem with Linux Content Management System that prevented data entry people from

posting a revenue-generating event. Quickly discovered that the error was in input, corrected it, and

published the page.

• Corrected failure of Linux Content Management system affecting 30 departments. Discovered that the

server had not been set up to warn users of password expiration. Reset the password and set up the email

function to give 14 days notice of password change.

• Took the initiative to redesign and update content of the external Linux software website, which had not

been changed for 3-4 months. Located content manager who appointed a new site owner.

• Upgraded the internal Linux site to get a more up-to-date design at a less expensive rate than previous

while still maintaining open source operating system. Researched and tested open source alternatives.

Selected PHP.

• Redesigned the z Series website to look and feel based on corporate requirements. Used include files to

reduce workload in updating uniform resources. Reduced costs of updates.

• Ensured that upgrades of operating systems did not interfere with the function of the content management

system. Tested every function of the system after each upgrade.

• Ensured compliance of accessibility by all visually or hearing impaired persons as required by law for all

internal and external websites. All sites passed audit review.

Technologies: Linux Content Management System, HTML, XML, PHP, Javascript, Photoshop, Dreamweaver,

WinCVS.

Translation Coordinator, (1996 – 1999)

Responsibilities:

• Acting Project Manager on translations testing for ThinkPad (12 EMEA countries).

• Wrote test scripts.

• Provided technical support.

Lois Young

1137 Hart Rd Louisburg, NC 27549 ● 919-***-**** ● acepcy@r.postjobfree.com

• Ensured all translations were included in the final image.

• Coordinated logistics for collecting and shipping files to countries for translation.

• Maintained schedules for the work of 12 people.

Selected Achievements:

• Reduced testing time for 3 models from 12 to 3 days. Saved travel and lodging costs for testers. Created test

scripts that sped up the schedule. Created and implemented a standard policy that all images would be tested

prior to the translation schedule using test scripts.

Technologies: HTML

Associate Systems Requirements Coordinator (1995 – 1996)

Responsibilities:

• Created a help center webpage based library of ThinkPad solutions.

• Did graphic design.

• Entered page images into Access database.

• Entered text into DB2.

Selected Achievements:

• Awarded a bonus for creating the help center webpage before deadline.

Technologies: MS Access, DB2, Photoshop

Floor Leader, Survey Group (1993 – 1995)

Responsibilities

• Supervised 12 surveyors.

• Assigned workload.

• Created charts for hit ratios of customers contacted.

Selected Achievements:

• Worked with programmers to develop a new survey tool that increased the number of customers contacted.

Achieved the 30% goal in customer satisfaction surveys.

Technologies: DB2 SQL Query

EDUCATIONAL/PROFESSIONAL QUALIFICATIONS

Bachelors of Business Management, Kaplan University

AA, Business Axia College, (University of Phoenix), Phoenix AZ (incomplete)

Notary Public: State of North Carolina April 2010

Licensed NC Health/Life Agent: NPN: 16905695 June 2013

Certificate in HTML, Wake Technical Community College, Raleigh, NC

TECHNICAL SKILLS

PHP Microsoft Word

Microsoft Excel HTML

XML CSS

Lotus Notes Plumtree

Dreamweaver WinCVS

Adobe Photoshop CS2 Microsoft PowerPoint

Adobe PDF CS2 Linux Content Management System

Interwoven/Teamsite Lotus Millennium

APA and Chicago writing formats JavaScript

DB2 SQL queries Web 2.0

WordPress

REFERENCES

Lisa Driver – 907-***-**** – acepcy@r.postjobfree.com

Margaret Whisnant - 866-***-**** - acepcy@r.postjobfree.com

Lois Young

1137 Hart Rd Louisburg, NC 27549 ● 919-***-**** ● acepcy@r.postjobfree.com

Mark Skinner – 919-***-**** – acepcy@r.postjobfree.com

Victor Valle – 919-***-**** – acepcy@r.postjobfree.com

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