Customer Service Manager

Mark Anderson

**** ***** ** #*, ******, W I *****

Home: 920-***-**** - Cell: 920-***-**** : **************@*****.***

Executive Summary

Mid to Senior level manager with 29 years of managerial experience. Strong strategic -planning and people -

management skills. Proven ability to plan, implement and direct.

Accomplished Manager with extensive experience in front-of -house and back-of -house operations. Proven ability

to cut costs and decrease staff turnover.

Chief Operation Officer with company oversight, committed to cost-effective management of resources and

q uality performance.

Core Qualifications

• B udget development • Staff development

• Change management • Consistently meet goals

• Background in Real Estate, Property • Employee scheduling

M anagemenrt and Finance • Compensation/benefits administration

• Staff training/development • Inventory control

• Policy/program development

• Cross-functional team management

• Staff development

Professional Experience

Accountant - Accounts Receivable/Accounts Payable

May 1975 t o M ay 1980

UP Electric Supply Co – Kingsford, M I

Responsible for implementing in -house computer generated Accounts Payable, Accounts Receivable and

Warehouse Inventory for a $13 mil annual sales electrical wholesaler. After implementation, responsible for

training of staff.

Vice President - Accounting

May 1980 t o J une 1983

Iron Mountain Credit Union – Kingsford, M I

Responsible for all accounting functions through year end and closing of financial statements. Charged with

i mplementing in -house computer system of all member financial statements, governmental reporting, A/R, A/P

and payroll. Supervised staff and trained on various levels of customer service and support.

President & CEO

July 1983 t o S eptember 1989

Munising Community Credit Union – M unising, M I

Accepted position to rebuild a struggling community financial institution. Administrator for the Board of Directors

t o implement and oversee all phases of a financial institution to include planning, marketing, operations,

c ommunity development and human resources.

Vice President - Operations

September 1989 t o January 1994

Niagara Area Credit Union – Niagara, WI

Accepted position of community financial institution that was struggling with good business management and

c ompliance with State and Federal regulations. A new management position responsible for all accounting

f unctions, day to day compliance, all regulatory reporting, implementation of in -house computer system.

Generated compliance manuals, backup systems and disaster plans.

President & CEO

January 1994 t o J uly 2003

Niagara Area Credit Union – Niagara, WI

Accepted position of President & CEO after nine months as acting President. Responsible for overseeing all

a spects from strategic planning to marketing to community development to staff training and development.

S ustained 12.25% growth and double digit profitability while maintaing a low expense to income ratio. Certified

as a national resource for expense control and employee retention.

Business Analyst

March 2004 t o M ay 2006

IPA-IBA – B uffalo Grove, I L

Review and reclassify small to medium business financial statements to target reasons for poor profitability and

recommend change. Fly the entire USA and occasionally Canada. Up sell our services and coordinate

implementation of consultative services by our staff specialist.

Accountant - Office Manager

July 2006 t o Current

Pfefferle Management, Inc – A ppleton, WI

Property Management accountant to include property financial statements, Account Payable, Account

Receivable, regulatory reporting, treasury management of Trust Account and communication of property status

with owners. Supervision of staff and responsible for implementing new procedures and training of staff in new

processes. Additional responsibilities include property management and supervision of maintenance at physical

properties.

Education

Bay De Noc Community College 1 974

Escanaba, M I, USA

Accounting/Business Administration

Associates

Studied in human sciences to compliment my business courses. Learning and then teaching those skills from a

m anagement perspective were and still are my career goals. Practical knowledge and all the continuing

e ducation I could receive have been part of my career.

Affiliations

Junior Chamber of Commerce

Lions Club

Credit Union Executives Society

President Alger County Chamber of Commerce

Director - Pictured Rock Golf Course

Director - A lger Marquette Community Action Agency

C hairman - Alger County Senior Transportation

Director - N iagara Industrial Development Committee

Director - A lger County Industrial Development Committee

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