Management Manager
Resume:
Charles Gross
Program Manager - Chickasaw Nation Industries
Bristow, VA
acepa1@r.postjobfree.com - 571-***-****
WORK EXPERIENCE
Program Manager
Chickasaw Nation Industries - April 2012 to Present
Served as Program Manager of Chickasaw Nations Industries (CNI)'s HL7 IDIQ supporting the Food and Drug
Administration. This program has had as many as 9 concurrent task orders employing a staff of more than
65 project managers and technical staff. Upon initial hire, was quickly required to get technically involved in a
project that had been suffering from multiple delays and various other problems. Quickly brought this project
back on track and oversaw the successful production implementation of the FDA Adverse Event Reporting
System (FAERS). Two previous attempts managed by extremely large Government Contracting integrators
had failed. Continue to provide on-going support and performance enhancement to ensure that FAERS to
evolve to best meet the users' needs.
At the same time, provided program management support to 9 other task orders ensuring standardized
project management processes and timely delivery of quality products to FDA clients. Also supported business
development activities, both within the FDA IDIQ contract (identifying new work and responding to task orders)
and with new Government and commercial clients with whom CNI had not done business with previously.
Independent Consultant
- September 2010 to April 2012
Provided consulting services to a large on-line retailer based in Manchester England. The objective of the
engagement is to modernize their entire portfolio of Z/OS based applications. The modernization addresses:
• Migrating from a proprietary database management system to IBM's SQL-based DB2. Support services
provided include:
o Development of a new logical database design;
o Development of a physical database design for implementation on DB2;
o Developing a strategy for migrating all data from the existing database platform to DB2 including unloading
data from the legacy database, developing software to transform the data to meet the requirements of the new
DB2 database design, developing the load jobs for loading DB2, and optimizing the data migration process
to minimize system down-time.
o Development of a data transparency layer that will allow the existing suite of application programs to access
the new DB2-based database without requiring major program modifications; and o Optimizing performance
of the transparency layer and the DB2 database platform.
• Providing consulting services associated with the movement of the legacy software from a non-LE
environment to an LE-compliant environment:
o Identifying the changes necessary in the client's very large inventory of Assembler programs;
o Devising rules that can be used to automate the necessary changes; and o Providing debugging services
to resolve any problems encountered.
• Providing assistance with the unit, system, and acceptance testing efforts including error analysis, debugging,
code fixes, and performance tuning.
• Developing the implementation strategy with a focus on limiting required system outages. The client is a 7x24
operation and downtime equates to lost revenue potential. The implementation strategy is based on a phased
implementation and also requires a proven back-out strategy.
Senior Program Manager
MPRI, Inc - December 2009 to December 2010
Hired as a consultant to develop standardized business management processes we well as automated tools
to enhancement MPRI's ability to:
• Increase customer satisfaction ratings;
• Achieve cost savings associated with efficiencies gained through the use of proven management processes
and associated automation,
• Better resource management due to processes that focused the managers on continual analysis of existing
and future requirements; and • Efficiencies that allowed a single manager to manage twice as many tasks/
projects resulting in increased profitability for MPRI as well as cost-savings to their Government clients.
Also provided business development and proposal writing support associated with the development of several
multi-billion dollar business opportunities.
Senior Consultant
Information Innovators, Inc - June 2009 to November 2009
Provided consulting services associated with the development of software services line-of-business. This
included supporting business development and proposal generation activities addressing complex software
requirements for numerous Government agencies including Defense Logistics Agency (DLA) and Defense
Contract Management Agency (DCMA). Also developed a real-time datamart for the Department of Commerce
including a management portal. This datamart was used to provide the client with visibility into help desk
oriented data to evaluate effectiveness of help desk staff and to determine where most user problems were
oriented so that software/infrastructure enhancement activities could be focused where the most benefit would
be realized.
Senior Consultant
n-Link Corporation - June 2006 to May 2009
Assigned as Program Manager responsible for the management of all contract programs and vehicles including
the USDA ITSS2 MA-IDIQ. Also tasked to work with project managers for all existing projects/task orders
and mentor them regarding consistent project/quality management approaches. Currently developing for
deployment an automated Earned Value Management System (EVMS) for the USDA Farm Services Agency
which will also then be used to manage all internal company projects.
Also established a formal program management approach along with an automated program management
system to ensure a consistent high-quality to all aspects of program and project management. This included
the development of standard process as well as templates that, when combined with the automated program
management system, demonstrated dramatic results:
• Increased customer satisfaction ratings;
• Cost savings associated with efficiencies gained through the use of proven management processes,
• Better resource management due to processes that focused the managers on continual analysis of existing
and future requirements;
• Efficiencies that allowed a single manager to manage twice as many tasks/projects resulting in cost-savings
to our Government clients; and • Increased morale among staff members as the newly implemented program
management approach/system promotes proactive management reducing last minute problems and issues
that had previously resulted in unplanned overtime and increased stress.
Responsible for working with clients to define requirements and acquisition strategies to assist in determining
the appropriate contract solutions to address client needs and/or objectives. Responsible for managing sub-
contractor and joint venture team relationships on current projects. Responsible for resolving issues related
to task order performance.
Established a business development methodology that includes working with staff at all levels to develop a
philosophy that focuses on customer satisfaction. This is driven by leveraging quality delivery and a client-
focused view of objectives in day-to-day activities. This facilitates growth in two ways: existing clients expand
and/or award new work based on proven results; and new clients are won over by our stellar client references.
Will subsequently conduct training across all levels of staff regarding the business development methodology.
A primary objective of this training is to instill an awareness of marketing opportunities throughout our staff
regardless of their position within the company. Staff members are trained to identify potential opportunities and
are subsequently rewarded by providing these leads/opportunities to n-Link business development executives
at regularly schedule luncheons. The staff is intended to feel empowered by their direct involvement with the
business development process and the potential for substantial monetary compensation for efforts that result
in the award of new work.
Technical Director
Intelligent Decisions, Inc - June 2004 to June 2006
As Technical Director of the services organization, was responsible for:
• Overall program management of services engagements including:
o Budgeting,
o Scheduling,
o Staffing,
o Quality Assurance, and
o Customer Satisfaction;
• Recruiting and development of technical staff;
• Establishing business partnerships;
• Developing technical and cost proposals, and staffing plans.
• Identification and marketing of new business opportunities
Identified, marketed, sold, and executed numerous services engagements both CONUS and OCONUS with full
responsibility for proposal generation, client negotiations, subcontractor selection and management, budget
development and project management, task execution, achievement of profit goals, quality assurance, and
task closeout. This includes two large successfully completed SUPRA to DB2 conversion projects.
Served as Intelligent Decisions' primary representative for the development of a successful proposal to develop
Defense Logistics Agency's (DLA) Common Food Management System (CFMS). Provided analysis of potential
Commercial Off-The-Shelf (COTS) products to be used as the baseline for the development effort. Also
provided input to the proposal with regard to the large number of integration issues to be addressed in order
to implement CFMS in the DLA environment.
Developed a comprehensive budget performance portal for the Office of the Secretary of Defense (OSD).
This real-time portal provides the user with insight contract / program performance across all of the Defense
Department. The development required building an Oracle-based data warehouse optimized for the queries
necessary to support the portal. Additionally, a suite of data collection programs was required to process over
39 different data feeds. These data feeds provided data in various different formats and levels of aggregation.
The data collection software processed these data feeds and transformed the data into OSD's Standard
Financial Information Structure (SFIS). Once the data standardization was completed the data was loaded into
the warehouse and made available to the user portal. This data collection process was required to run nightly
and, as such, had to be extremely efficient to ensure the availability of the portal during the business day.
Director
Millennium Information Systems, LLC - January 2002 to June 2004
Database Services
As the Director; Database Services oversees all database-related aspects of on-going projects. Also provides
infrastructure and system modernization consulting services to both commercial and Government clients.
Responsible for business development as well as subsequent contract, budgetary, and project management
for his client base.
Provided consulting services to Defense Logistics Agency in a number of crucial areas:
• Provided independent validation and verification services with regard to the design and implementation of
the DLA Enterprise Data Warehouse.
• Assigned to the Program Management Office (PMO) established to develop the requirements, assist in the
development of the Request for Proposal (RFP), and evaluate the vendor-submitted proposals associated with
DLA's crucial Enterprise Data Center Consolidation program.
• Established a methodology and database in support of inventorying all DLA IT-related hardware and software
resources in preparation for the cost benefit analysis associated with the establishment of a consolidated
enterprise data center.
• Provided consulting support directly to DLA's Chief Technology Officer (CTO) in support of DLA's Business
Systems Modernization (BSM) initiative that involved the replacement of numerous legacy systems with a
large-scale implementation of the SAP ERP software suite.
Executive Vice President
ManTech International - January 1997 to January 2002
Served as the Executive Vice President of ManTech Systems Solutions Corporation (ManTech). Oversaw all
operational aspects for the company including managerial, administrative, budgetary, quality assurance, and
technical for all ManTech offices, business partnerships, services engagements, and projects. Offices were
located in multiple geographic locations:
- Arlington, VA - Columbus, OH - Fort Wayne, IN
- Pittsburgh, PA - Manchester, England - Sydney, Australia
In support of these roles, provided staff members with guidance and tools to facilitate the successful
management of all ManTech projects meeting or exceeding client expectations while ensuring the project
budgets met the profit objectives specified when the project budget was established.
Served as program manager for ManTech responsible for program management and business development
activities associated with several large IDIQ contract vehicles including:
Contract Name/Number Contract Value Prime Contractor
SMP - F19630-93-D-0001 $2.5 billion Litton PRC
DSETS - SP4700-97-D-0020 $180 million Litton PRC
DBM - F19628-93-D-0019 $148 million Wang Federal Systems
ManTech's role in supporting these vehicles was to independently market and staff services task orders in
support of these contracts. The prime contractors had very little involvement on efforts completed by ManTech.
Acted as a technical mentor to the ManTech staff members providing technical guidance and formal training
to enhance project quality for clients and to expand the technical expertise of the ManTech staff.
In addition to this executive management role, also provided a great deal of support to sales and marketing
activities for ManTech. This included conducting technical sales presentations that successfully communicated
the value of ManTech's products and services to both senior-level client management as well as client technical
staffs. Also acted as the primary author of ManTech proposals covering both managerial and technical aspects
of the proposed offering. Used his innate ability to express highly complex technical issues in terms that his
audience can easily understand. This ability was extremely valuable in winning client confidence and support
for ManTech offerings.
Developed a series of cost estimating models used by ManTech to provide clients with budget and planning
estimates that are subsequently refined into fixed-price bids that are not only cost competitive to the client
but profitable to ManTech. Was responsible for reviewing and approving all cost estimates and bids prior to
submission to the client. Developed an automated Earned Value Management System (EVMS) that was used
to successfully manage large fixed-price contracts. The reports produced by this system were audited and
accepted by banking institutions that were funding ManTech's line of credit.
Responsible for the day-to-day management of ManTech's Columbus, Ohio office. Responsibility also included
hiring and developing the necessary technical staff as well as developing and maintaining a backlog of work
to support the ManTech Columbus Office. Also had responsibility for ensuring the overall profitability of the
office successfully exceeding profit goals established by ManTech senior management. This office provided
database/application development services primarily to the Defense Logistics Agency (DLA), Defense Contract
Management Agency (DCMA), Defense Finance and Accounting Service (DFAS). In addition to acting as
manager for the office and staff, provided senior technical support to a team of architects, analysts, and
programmers responsible for developing a large number of complex web-based applications based on Oracle
technologies. These applications were associated with DLA's "Paperless Contracting" initiative. This team
also was responsible for the implementation of Electronic Data Interchange (EDI) capabilities in existing
legacy software enabling DLA/DCMA/DFAS systems to exchange contract administration and payment data
electronically with their extremely large vendor community.
Also provided billable services to ManTech clients including developing complex database middleware;
developing and conducting highly technical training for commercial and government clients; providing
consulting services addressing complex database and operating environment infrastructures.
Provided technical oversight to technical services projects addressing extremely complex distributed
environments; heterogeneous database integration; data warehousing; infrastructure modernization; web-
enablement; and other extremely complex technical issues. Managed multiple large contracts for OCONUS
clients located in:
• England,
• France,
• Switzerland,
• Scotland,
• Luxembourg,
• Germany,
• Argentina,
• Singapore,
• Australia,
• Canada, and
• Mexico.
Developed a unique middleware product that enabled clients to remove their dependency on a costly
proprietary database product suite (Cincom TOTAL/TIS/SUPRA) allowing them to move their application
portfolio to a more modern open SQL-based database platform (DB2/Oracle) without making changes to the
application source code. Implementation is extremely cost effective costing a fraction of traditional database
conversion approaches.
(TCI) / Vice President
Tidewater Consultants, Inc - June 1987 to January 1997
Provided administrative and technical management of all TCI database and client/server projects as Vice
President of TCI's Database Division. Projects ranged in size from a few man-weeks to many man-years,
with total staffing levels of 1 to 45 at various locations. Planned and directed software and database analysis,
design, development, and implementation of complex business systems, from project inception to conclusion.
Analyzed and defined problems, developed system requirements and program specifications, from which
technical staff prepare flowcharts, programs, and tests. Provided technical and administrative oversight with
respect to project progress and tasks, ensuring proper implementation of system and program specifications.
Reviewed and interpreted delivery orders and contracts; interfaced and attended meetings with Government
personnel to ensure optimum support and satisfaction; supervised project personnel; performed resource
management/allocation and project scheduling; developed POA&Ms; prioritized work and staff assignments;
tracked and reported project status; and monitored work performance. Clients supported include: Sovran Bank,
First Union Bank, the Defense Logistics Agency (DLA), Defense Information Systems Agency (DISA), Bureau
of Naval Personnel (BUPERS), and Publishers Clearing House.
Managed the database group for BUPERS and the Corporate Systems Division's many, large-scale total force
manpower and personnel systems. Ensured adherence to SECNAV, DOD, OPNAV, and BUPERS standards
and procedures. Worked with functional users to develop alternative solutions to defined problems or system
deficiencies. Analyzed and defined system and application problems. Developed system requirements and
program specifications. Interfaced with Government personnel to ensure customer satisfaction. BUPERS'
systems operate on a variety of IBM 30xx and IBM 43xx series mainframes under MVS/XA and MVS/SP,
and use the SUPRA (with MANTIS 4GL) and DB2 RDBMSs with COBOL, COBOL II, and CICS. Developed a
broad range of training curricula in many areas, including SUPRA, DB2, TOTAL, MANTIS, database design,
programming (COBOL, Command Level CICS COBOL), and MVS Concepts and Facilities. Has distinguished
himself as a teacher of database management theory and practice to numerous clients and TCI staff.
Designed and developed PC-DATBAS, a PC-based software package which allows development of SUPRA
applications in a microcomputer environment that can then be ported to a mainframe.
Assisted the Defense Logistics Agency with the modernization and migration of numerous database
applications from host-centric architectures to client/server architectures utilizing open systems environments
and modern SQL-based Relational DBMS technologies (primarily Oracle).
Provided on-going database consulting services to Publishers Clearing House. These services target the
efficient utilization of numerous database technologies including Cincom's SUPRA DBMS. This includes
database design expertise, application design expertise, system configuration and tuning, and training. Also
lead a large successful conversion from SUPRA to DB2.
Managed the conversion of the Navy's Military Locator System (MLS) from SUPRA to DB2 in an IBM mainframe
environment. Tasks included overseeing the conversion of database structures, on line query programs from
MANTIS to COBOL II, and batch processes.
Managed the conversion of the Enlisted Career Option for Reenlistment System (ENCORE) from a VSAM-
based application system to a normalized DB2 database system.
Worked independently to perform a feasibility study for converting several manpower and personnel systems
from SUPRA to DB2. Tasks included performing benchmarks to evaluate the performance of DB2 versus that
of SUPRA and evaluating DB2 logical structures to determine the best possible performance.
Worked independently to perform a comparative analysis for the United Nations, evaluating and comparing
several DBMSs, including SUPRA and DB2.
Oversaw the conversion of SUPRA and MANTIS software from older versions to up to date versions for
a major energy services corporation. Monitored system performance, made recommendations to improve
system response, implemented these recommendations, and performed other tuning required to improve the
efficiency and speed of the system.
Oversaw a DB2 performance audit for Blue Cross/Blue Shield of Maryland.
Provided support services to Chicago's Rapid Transit Authority, optimizing database designs, SQL
implementation, and network configuration to provide optimum performance.
Managed the conversion and redesign of the Navy's Inactive Manpower Personnel Management Information
System (IMAPMIS). Effort involved the conversion of a large, complex, batch system to an on line system
using SUPRA and MANTIS. Provided technical direction for and ensured proper conversion in accordance
with defined requirements.
Headed an MVS/XA to MVS/ESA conversion study to determine the benefits and anticipated impacts of such
a conversion.
Data Processing Technician
U.S. Navy - September 1979 to June 1987
Managed the installation, tailoring, and maintenance of a large integrated suite of software on various IBM
mainframes. Software included SUPRA, MANTIS, CICS, and the complete line of Cincom's DBMS tools.
Developed logical and physical database designs for implementation under SUPRA, and trained application
programmers in the use of Logical User Views, SPECTRA, and MANTIS. Designed and programmed utilities
and exits not provided with the Cincom software suite to allow easier use of SUPRA and to assist programmers
in the development and maintenance of DBMS applications.
EDUCATION
Education
Strayer University
ADDITIONAL INFORMATION
Possess more than 35 years of progressively responsible technical, business development, program and
executive management roles focused primarily on IT services opportunities.
Business development successes leverage a very unique combination of:
o Technical expertise,
o Writing skills,
o Oral communication skills,
o Team building skills,
o Negotiating skills, and
o Management expertise.
Identified, developed, and successfully sold numerous IT services engagements to DoD, civilian agencies,
and private sector companies (including international). This included:
o Identifying and qualifying the opportunity;
o Using unique blend of technical knowledge and communication skills to establish a "trusted-advisor"
relationship with prospective client;
o Working with the prospective client to establish the most advantageous acquisition strategy;
o Partnering with the client to develop the technical solution to best meet the client's objectives;
o Developing necessary budgets (both for the bid and proposal process and for the actual project execution);
o Establishing a staffing plan for the project teams;
o Responsible for developing teaming strategies as well as the identification of both large and small teaming
partners;
o Developing and executing the associated teaming/subcontracting agreements; for contracts and task orders.
o Taking the lead role in preparing management, technical, and cost proposals for the opportunity;
o Participating in oral presentations as necessary to address client questions and/or to explain our proposed
approach (both managerial and technical); and
o Establishing the infrastructure for program/project management once the contract was successfully awarded.
Played lead business development and capture management role resulting in successful bids on a number
of large federal contracting opportunities. Recent wins include:
o Alliant SB (multiple award, $15 billion),
o Seaport E (multiple award, $38 billion),
o Bureau of Census (single award $10 million),
o Army Distributed Training Facilities Management (single award - $36 million), and
o U.S. Department of Agriculture Farm Services Agency (single award - $38 million).
Managed large complex programs including USDA's ITSS2, U.S Navy's SMP, DLA's DSETS, U.S. Navy's
DBM, etc) as well as numerous OCONUS projects.
Established flexible detailed reporting tools to communicate project status, budgetary, and schedule data
to clients.
Developed Project Management processes that successfully passed an audit by the Software Engineering
Institute.
Able to establish a "trusted-advisor" relationship providing consulting support to numerous Government and
civilian CIOs.
Has established strong working relationships with senior Government executives and COTRs of large
complex programs.
Facilitated the management of multiple concurrent multi-million dollar fixed-price projects, developed add-
on components for Microsoft Project and associated interfaces to external accounting systems resulting in an
automated Earned Value Management System able to calculate and monitor earned value as per ANSI 748.
Established and conducted standard reviews to identify and resolve performance and quality issues ensuring
client satisfaction.
Served as a senior executive for a technical services firm tasked with $150M annually in IT contracts.
Established a new office which grew from 3 to 60 people successfully supporting more than $12,000,000
in IT services contracts in less than 18 months.
Recognized industry expert who has been a guest speaker at numerous technical conferences including:
CINTERACT, IDUG, Client/Server World, and MSDN Conferences.
Published numerous articles on a variety of technical and technical management issues in publications
including: Washington Technology, DB2 Magazine, Database Programming & Design, VAR Business and
others.
Provides consulting to a wide variety of commercial and government clients regarding infrastructure
architecture - particularly regarding the modernization of legacy systems and migrating existing software and
data to new more modern technologies.
Provided Government and commercial clients with customized training addressing:
o Data Modeling
o Logical Database Design
o Physical Database Design
o SQL Optimization
o DB2 Training (all levels)
o SUPRA Training (all levels)
o Oracle Training (Primarily database design and optimization techniques)
o Training in various languages (SQL, COBOL, CICS, Assembler, C/C++, MANTIS, etc.)
Expert in leveraging state-of-the-art database technologies, data warehousing, application development
tools, and internet/web-based technologies.
Identified, developed, and managed private sector, government, and international marketing opportunities.
List of Technologies Employed
• Operating Systems
o IBM Mainframe Operating Systems
o Unix/Linux/AIX/HPUX/SOLARIS
o Windows (both server and desktop platforms)
• Database Technologies
o DB2 through v9
o Oracle through 11g (including Exedata implementations)
o Microsoft SQL Server
o SUPRA
o IDMS
o ADABAS
o IMS
• Languages
o IBM mainframe assembler
o COBOL
o MANTIS
o NATURAL
o ADS/O
o PL/1
o .Net (Basic and C)
o JAVA
o Numerous scripting languages
• COTS Products / Development Tools/Environments
o Oracle Adverse Events Reporting System (OAERS)
o SAP
o Business Objects
o MicroFocus
o Crystal Reports
o MoveIt
• Standards-based Data Transmission Protocols
o HL7
o E2B
o EDI
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