Tiwana Luckie
Andalusia, Al 36421
Cell: 334-***-****
******.******@*****.***
Objective
To provide treatment to the individual and groups in which to help with the understanding of the effects of drugs and alcohol on the clients and their families ultimately helping with the rationalization that there is a more effective way to manage their daily lives.
Qualifications
Excellent interpersonal, communication and organizational skills
Excellent Leadership Skills
Proficient in Microsoft Office Programs
Knowledgeable with MedTox Drug Testing 7 &12 panel kits
Proficient in Nexus Lexus Program
Counseling - Group and Individual
Proficient in Psychosocial Assessments
Education
2005 Community Counseling - Graduate Program
Troy University, Troy, Alabama
2005 Bachelor of Science in Criminal Justice (Minor: Psychology)
Troy University, Troy, Alabama
1996 Medical Assistance
Ultrasound Diagnostic Schools, Jacksonville, Florida
Employment Experience
01/2013 to 4/2013 Tax Preparer
Jackson Hewitt Tax Services Enterprise, Alabama
Prepared individual income tax returns
Provided accurate income tax information
Customer service
10/2011 to 10/2012 Counselors
Unlimited Path, Inc., Defuniak Spring, Florida
Provided clinical evaluation for the acceptance into Residential Treatment Community by the Department of Correction
Performed Psychosocial Assessment
Monitored Adult Literacy Program I.e. completion of weekly progress notes
Assisted inmates with re-entry needs
Facilitated process groups, didactic, phase groups and individual sessions
Monitored daily meetings I.e. morning motivation, phase up board, pre wing, peer review, AA/NA and encounter groups
Maintained a case load of 16 clients I.e. urinalysis, chart documentation
2008 to 2011 Case Manger
Covington County 22nd Circuit Judicial Drug Court, Andalusia, Alabama
Arranged community service assignments
Arranged placement in rehabilitation facilities
Monitored clients’ on daily basis via phone, office and home visits; with random visits to place of employment, Provided group and family counseling, Referred to community resources. Intake assessments, Performed drug testing using MedTox kits, Utilized motivating interviewing techniques to help clients to abstain from drug and alcohol usage
2007 to 2008 Customer Service Representative
SITEL, Inc., Andalusia, Alabama
Assisted customers via telephone and instant message with technical issues with cellular devices and digital recorders
Assisted customer with knowledge of communication devices
Processed call to resolve technical issues