Customer Service Training

CHRISTY L. DAVIDSON

**** ********* **.

Anniston, AL 36201

USA

Email:*******@***.***

Home: 256-***-****

Work: 256-***-****

DSN: 571 5101

Work Experience:

RCV Heavy Equipment Mechanic MRAP

General Equipment Mechanic

Miscellaneous Systems Branch

DP Tracked Systems Division

ANNISTON ARMY DEPOT

Anniston, Alabama

Mantech International Corp. Supervisor: Michael Gaboriault

DSN: 318-***-****

4/29/2012 Served a 15 month tour in Jalalabad and Bagram Afghanistan

MRAP University Certified .I also have a secret clearance to work overseas and for the Government. I received training

in rollover and egress procedures. I have installed armor, floor plates, grills, antennas, headlights, engines,

transmissions, and various other components. My duties include assembling and disassembling, repair and rebuild

modifications, overhauling, and making final adjustments to combat vehicles such as Caimans, Jerrvs, Cougars, MATV,

and family of vehicle of MRAPS. My tasks are to install, perform operational tests, and determine how practicable and

feasible of removing engines, transmissions and other major systems that have been damaged. I perform visual

inspections and sequence tests on all electrical systems including wiring harnesses to insure proper routing, proper

shielding, and proper insulation. I repair electric parts, components, and accessories. I serviced generators including

draining oil, changing filters, adjusting fittings, valves, and other components to support engine rebuild. I have performed

major mechanical repairs, operational testing and have operated a variety of multifunctional tools. I have worked with

numerically controlled production equipment to return the vehicle to a FMC(Fully mission Capable) status to support the

war fighters in the field. I also perform using oral and written work assignments, Technical Manuals (TMs), Shop Project

Orders( SPO) drawings, Depot Maintenance Work Requirements (DMWR)and other established sources or information

providing rules, instructions, and procedures. I am responsible for receipt, ordering, storage,inventorying, and issuing

of part of repairs, supplies, and hardware. I issue these parts and materials to mechanics, technicians, and repairers. I

also receive, identify,store, issue turn in repaired replacement parts, assemblies, subassemblies,used on combat

vehicles, equipment or related items. I receive parts analysis reports reflecting part numbers(p/n), Program Control,

Number (PCN)nomenclature, National Stock Number (NSN), and quantity of parts required for completion of program, I

screen SPO for quantity of items, required for each PCN, inventory bins and storage locations to determine quantity in

stock or availability in the system for that PCN, Compare inventory available to determine quantity to be requisitioned to

meet production, Quantity is ordered, to maintain a 15 day level of repair parts for ongoing programs. I research items

that are not in stock to gather information to furnish Production Controller for cataloging into records for requisition for

items that are not forecasted, use required data to include NSN, part numbers (p/n) unit of issue (UI), nomenclature,

description of items, substitute NSNs and source of supply, etc, and submit to Production Controller for verification.

When specified items are not available through supply channels, I determine if available substitute can be used and

initiate supply request to obtain such substitution. I prepare request document for local fabrication, indicating,

description, dimension, sample if available, drawings, blueprints, quantity needed data required basis for requests and

to provide to Production Controller. I assist in determining cause and corrective action for rejects. I notify Production

Controller of back order status of long time delivery of items in conjuction with completition of PCN. I purge suspense

files monthly of non determined back orders ‘ Upon receipt of material from supply system I compare receipt

documents with requisition documents and actual items received, verifying the quantity, condition code PCN, NSN,

nomenclature, and identification. When parts are received I store parts in correct bin locations manually. I participate in

production and team meetings. I monitor in process production of my assigned programs. I assist with the program start

up and close out requirements. I attend all special training courses as required. I turn in documents for pick up of

material. I assure availability of repair parts in the supply system by reviewing the Parts Analysis Report (PAR) and

determine the criticality of repair parts to the production line by meeting the shop personnel and Production Controller. I

coordinate secondary supply actions with maintenace personel. requistion and depot procurement personnel. I assist

maintenance, Parts Managers, Production Controllers in making necessary adjustments to DOF and other

requisitioning controls to eliminate excess inventory. I understand the production organization and material requirements

to carry out established maintenance parts assignments and provide assistance to Production Controllers. I analyze

current stockage level, EED, and practicality of substitution of another item with a production schedule and initiate

appropriate action required to substain production schedule according to established production schedules, regulations,

policies, and procedures

Supervisor: Barry Williamson; 240 3621Contact:Yes

Pay Grade: WG 4737 9

Hours per week: 40

Salary: $24.96

From 11/15/2009 to 4/29/2012 I perform the duties of a Heavy Mobile Equipment Mechanic in the Final Assembly and

Testing of the M88 tank retriever, M1A1,548 trucks, M9ACE Bull Dozer, 113 Series armored reconnaissance vehicle and

Armor Vehicle Launcher Bridge Tactical and Combat Tracked Vehicles. I install all electrical connections in the Driver’s

Compartment of the M9ACE, AVLB, and all 113 configurations to include Driver’s Instrument Panel, Control Panel, and

Gage Panel; heater, parking brake, NBC System, head and tail lights; STE ICE equipment. I work independently setting

the pace for assembly line production; planning my work; making decisions on sequence of tasks to perform taking into

consideration the availability of components, and production schedule. I perform all tasks with no supervision an am

considered an expert in my work field. I performed these duties determining my own methods. I plan my sequence or

work an am responsible for overall accomplishment using my full range of mechanical and electrical techniques and

work methods. I install new and reclaimed items in accordance with Shop Project Orders or other written guidelines. I

work independently, I diagnose defects and determine trade techniques to be used in the final repair test,rebuild,

installation and assembly on M113 FOV Armor personnel carrier, M58 Smoke Launcher, Opposing Forces Surrogate

Vehicle “‘OSV”, M981 A2 Pilot, M1064 A3 Mortar Carrier, M1068 A3 Standardized carrier integrated command post,

M577 A3, M9ACE, M60AVLB,FAASV Ammo Carrier M992A2, PaladinM109A6. My duties were performed on a

mechanical rebuild assembly line and I worked in a variety of work stations on the assembly lines. I install, cut,

measure, and ensure all oil, air, water,fuel, brake,hydraulic lines, battery pads, grommets and reservoirs are secure,

connected, routed, and properly tightened. I test for high potential voltage, trace circuits, from blueprints and test

adjusts regulators and resistors. I perform visual inspection and sequence tests on all electrical systems including wiring

harnesses to insure proper route, proper shielding, insulation and connection, perform inspection on conforming parts,

components,and assembling using proper hardware and torque procedures. I perform troubleshooting, overhauling,

assembly, repair,and installation of systems to determine cause or failure of equipment not to operate properly. I

perform I perform identification, classification, in process and final acceptance inspections, performing modification,

installation, adjustment and diagnostics on combat tactical and non tactical vehicle integrated systems, special purpose

artillery vehicles and tow artillery weapons such as the M119 tow artillery gun and all related components. This includes

but is not limited to main battle tanks, reconnaissance vehicles and self propelled artillery such as the Paladin. I inspect

parts and components and assemblies to determine serviceability, perform operational testing and correct all

deficiencies. I determine serviceability of assemblies and subassemblies requiring knowledge of the mechanical,

hydraulic,electrical, and operating characteristics of the vehicle’s assemblies and related equipment. I repair and / or

replace defective items as required. I perform assembly, repair, modifications, overhaul, installation and troubleshooting,

in conjuction with isolating faults and failures on Vehicles including all assemblies. I determine why components fail to

operate or fail to perform in accordance with specifications and requirement. I make repair recommendations

considering the interrelationship of all systems and components. I perform communication equipment and overhaul

repair of Stryker Reset configurations to include the CV, ICV, RV, ESV, ATGM, MEV, MCV, and the FSV. I perform

technical inspection of the commo system to determine the missing components and those in need of repair.

Components required are recorded on a TI sheet, and forwarded to GDLS parts personnel. I install intercom, loud

speakers, cables, racks, antenna, and antenna cable. I ensure all cables are routed properly; all cables are securely

connected; and inspect all cables and components are in reset condition. I frequently modify commo racks to meet

configuration requirements.

From 5 31 05 to 11 15 09 I perform the duties of a Heavy Mobile Equipment Mechanic in the Final Assembly and

Testing of the M88 tank retriever, M1A1, 548 trucks, M9ACE Bull Dozer, 113 Series armored reconnaissance vehicle and

Armor Vehicle Launcher Bridge Tactical and Combat Tracked Vehicles. I install all electrical connections in the Driver's

Compartment of the M9ACE, AVLB, and all 113 configurations to include Driver's Instrument Panel, Control Panel, and

Gage Panel; heater, parking brake, NBC System, head and tail lights; STE ICE equipment. I work independently, setting

the pace for assembly line production; planning my work; making decisions on sequence of task to perform; taking into

consideration the availability of components, and production schedule. I perform all tasks with no supervision, and am

considered an expert in my workplace. I disassemble, repair, rebuild, modify, overhaul, assemble and make final

adjustments to combat vehicles such as 113 Armor personnel carriers, 113 M58 Smoke Launcher, 113 OSV, 113 981 A2

Pilot, M1064 A3 Mortar Carrier, 113 M1068 A3 Standardized carrier integrated command post, 113 577 A3, M9 Ace,

AVLB, FAASV Ammo Carrier M992 A2, Paladin M109 A6. My duties are performed on a mechanical rebuild assembly

line and I work in a variety of bays on a semi assembly line basis. I install, cut, measure and ensure all oil, air, water,

fuel, brake, hydraulic lines, battery pads, grommets and reservoirs are secure, connected, routed and properly

tightened. I test for high potential voltage, trace circuits from blueprints and test adjusts regulators and resistors. I

perform visual inspection and sequence tests on all electrical systems including wiring harnesses to ensure proper

route, proper shielding, insulation and connection, perform inspection on conforming parts, components, and

assemblies using proper hardware and torque procedures. I perform troubleshooting of systems to determine cause of

failure of equipment; determine why engines, transmissions, hydraulic, fire extinguisher, electrical systems, power

packs, and their components fail to operate or fail to perform in accordance with specifications and requirements. I

determine serviceability of all assets; I modify and substitute parts when the proper parts are unavailable, ensure their

usage is practical requiring an extensive mechanical knowledge of the operating characteristics of the vehicle and its

related equipment. I determine the practicability and feasibility removing engines, transmissions, and other major

systems from vehicle and returning to their specialized shop for rebuild, repair, or disassemble. I perform final

inspection, making precision adjustments which are difficult to obtain. I perform operational testing of vehicle, correcting

any deficiencies. Exercise extreme caution when disassembling to avoid damaging of parts, Install fuel shut off valves,

engines, suspension, pull handle housing for fire extinguishers, shell racks, seats, radiator cross over connections,

brake and steering rods. I perform identification, classification, in process and acceptance inspection. Inspection of

these items includes the acceptance tolerance, ensure procurement pre contractual specifications are met, inspection of

inter transferred material is authorized, and classification of returned material. I perform all tasks in accordance with

Technical Manuals, Blueprints, Shop Project Orders, Scope of Work, MWO, Lub Orders, Wiring Diagrams, and other

written guidelines to include military specification. I train lower, higher grade and new employees on new techniques,

modifications and technical procedures, monitoring all safety issues and applying all lean concepts in every phrase of

training in the assembly process. I operate various types of equipment such as air tools, air wrenches, drills,

micrometers, test light, sanders, torque wrenches,cranes, hoists, lifting devices, precision measuring devices, hydraulic

jacks, presses, power and electric tools sanding, grinding, and cleaning equipment to remove paints, rust and foreign

debris. I use a variety of other tools that are needed. Ensure that storage drums and other containers housing

hazardous material or waste are properly labeled, secured, and disposed of IAW Hazmat Regulations. Wear PPE

equipment such as safety glasses, apron, safety shoes and ear plugs. I use LEAN Mfg Theories to continuously improve

procedures and practices in my daily tasks such as 6’s, pull systems with standard work and sustaining all

improvements. I diagnosed defects, followed and determined techniques to be used throughout the LEAN process on

combat vehicular assembly lines.

During overtime hours I performed the duties of Artillery Repairer in Turret Disassembly for Phillip White, Phone 235

6553. I disassembled turrets of M1A1, and M1A2, removing electrical cables, harnesses, component parts, (GPS)

Gunner Primary Sight, Gunner control handle, fire extinguisher system, (ECU) Laser Range Finder, Main Gun tube and

Recoil, (GTD) gun turret drive, (GTD) Gun turret drive, (ECU) Electric control unit, (PCU) Power control unit, (PCU)

Power control unit, (CWS) Commander weapon station, (MWS) Muzzle weapon sensor, chemical & biological Artillery

Parts systems, and distribute in appropriate baskets to be routed for overhaul. I inspected all items, and reported any

unserviceable items for overhaul of same vehicles.

ANNISTON ARMY DEPOT (**-**-**-**-**-**) GENERAL EQUIPMENT MECHANIC HELPER

Anniston, Alabama United States

Supervisor: Carol Finley 256-***-****; Contact: Yes

Pay Grade: WG 4737 5

Hours per week: 40

Performed the duties of Heavy Mobile Equipment Mechanic such as assembled, disassembled, modified, painted,

repaired, rebuilt miscellaneous components and accessories such as removing electrical wiring, ring gears, doors,

seals periscope mounts, slip rings, cupola locks, and hydraulic lines from turret cupolas for a variety of combat and

tactical vehicles. such as M1A2 kits,M9ACE kits, M88 kits, Paladin kits, 113 family of vehicles (FOV) kits, FASSV kits,

AVLB kits, track assemblies and other various components as required for support of combat vehicle overhaul

operations. I performed the testing of the PJAS (Pulse Jet Air System) in the M1A2 also removing and installing cupolas

and electrical contact boards on repair programs. I performed a variety of tasks with Artillery Repairers, Heavy Mobile

Equipment Mechanics, Welders, Machinist, Electronic Mechanics and coordinated work station requirements with

planners, parts managers, routers, expediters, quality, and various management officials to complete vehicle assembly.

Worked in numerous areas while fluctuating my workload in order to meet production requirements. Performed work in

accordance with instructions, work orders, drawings, blueprints, technical manuals, etc and with little or no supervision.

Used basic tools such as pliers, hammers, air drill, ratchets, screwdrivers, calipers, wrenches, etc. Operated forklifts

and other various heavy mobile equipment.

PREMIERE MANUFACTURING (10/24/2003 07/07/2004) MRO PAINT ASSOCIATE

Lincoln, Alabama

Supervisor: Kim Turner, 205-***-**** ext 3931; Contact: Yes

Salary: $11.44 per hour

Duties: Performed limited general mechanical work in connection with the repair, rebuild, and overhaul of various

subassemblies for automotive vehicles. I repaired electronic parts components, accessories, or systems included

automotive vehicles. Disassembled, repaired and rebuilt components for hydraulic units and components to support

engine rebuild. Performed complex mechanical overhaul procedures. Responsible for receiving material and ordering

various parts. I forecasted material required to meet customer demand . Checked for discrepancies on bills of lading &

shipping manifests and processed bills of lading. Maintained inventory control and cycle counting. Used various tools

such as hammers, drills, calipers, grinders, allen wrenches, ratchets, sockets and other tools as needed to perform

various duties. Stocked MRO cages with incoming supplies and parts on a daily basis. Inventoried paint storage room,

stocking department cages daily. Ensured storage drums and other containers housing hazardous materials/waste were

properly labeled and secured at all times. Properly disposed of hazardous materials/waste used/generated at the work

site. Wore appropriate PPE equipment such as safety goggles, shoes, apron, etc. Input data in computer using People

Soft. Performed Payroll tasks, to include leave, safety meetings, promotions, schedules, and overtime functions.

UNITED DEFENSE (08/16/2004 10/02/2004) MACHINE OPERATOR & HME MECHANIC

Anniston, Alabama

Supervisor: Anthony Clemmons, 256-***-****; Contact: Yes

Salary: $12.28 per hour

Duties: Performed duties of machine tool operator and heavy mobile equipment mechanic in the overhaul of M113

Tracked Combat Vehicles. Operated CNC machinery of various parts for military style armored vehicles. I performed

major mechanical repairs, operational tests and operated a variety of multi functioned installed or semi fixed numerically

controlled production equipment. My tasks were to troubleshoot, install, perform operational tests, drill, machine,

calibrate, measure, punch and gage parts. I utilized mechanical, fluidic, hydraulic, pneumatic and electronic principles of

operation. Performed general mechanical work in connection with the overall repair, rebuilding and overhauling of the

various combat and tactical vehicles. Performed machine maintenance, repairs, set up troubleshooting for deficiencies

and manufacturing defaults, maintained and installed conventional and electronic controlled production equipment . I

Used calipers, drills, drill presses, grinders, screw drivers, channel locks, open and closed end wrenches, Allen

wrenches, hammers, laser instruments and other tools common to the trade. Performed quality control duties, inspected

finished material and organized material for shipping. Ensured that all storage drums and other containers housing

hazardous waste were properly labeled and secured at all times generated at the work site.

WERNER COMPANY (09/16/1996 05/23/2001) PRODUCTION CONTROL PLANNER / PURCHASING AGENT /

Expediter

Anniston, Alabama United States

Supervisor: Don Meyers closed; Contact: No

Salary: $11.00 per hour

Duties: Was responsible for purchasing all equipment for ladder assembly, ordered parts using MRP application based

on monthly forecasts and customer demand forecast; scheduling shipments in a timely manner. Ensure production

equipment was maintained or in need of replacement such

as saws, automated rivet machines, banders, rope clip machines, punch press, and drill press. Contacted various

suppliers for monthly ECO updates, changes, price negotiations and order cancellations. Was responsible for supplier

on time delivery. Responsible for tracking ingoing and outgoing materials to vendors and different warehouses.

Responsible for setting up LEAN Standards including KanBan system for storing material. Scheduled many ladder

production assembly lines, including fiberglass, aluminum, stepladders etc. Supplied inventory control, cycle counting,

scrap reporting and material handlers responsible for supplying assembly lines with necessary material. Performed daily

audits of each shift after running production. Duties included Process Control Technician, Quality Control Technician

and Safety Committee Member.

Education

GEORGIA PACIFIC (04/10/2002 12/15/2002) MATERIAL HANDLER

Talladega, Alabama

Supervisor: Ray DeLeon, 256-***-****; Contact: Yes

Salary: $11.96 per hour

Duties: Identified, sorted and judged the physical condition of a variety of complex products comprising of integrated

mechanical, pneudraulic, electrical, electro mechanical, and electronic subsystems. Segregates and assembles

required kit parts/assemblies and materials. Uncrates receipts using hand tools such as crowbars, band cutters, and

screw drivers. Verifies identity, quantity, and condition of material upon receipt. Monitors shelf life of items in storage.

Assists with the development of plans for storage and arrangement of stock. Operates electric, gas, and diesel powered

forklifts to store, consolidate, and retrieve items. Performs preventive maintenance checks and services for motor

vehicles. I performed quality inspection of high grade material and inventory control. I was responsible for entering end

of shift production and payroll on a daily basis. I Performed utility duties including operating of various types of

machinery.

NORDSON CORPORATION (05/25/2001 04/09/2002) SHIPPING/RECEIVING CLERK

Lincoln, Alabama United States

Supervisor: Darlene Wilson, 256-***-****; Contact: Yes

Salary: $11.96 per hour

Hours per week: 40

Duties: Was responsible for receiving all incoming material, checked for discrepancies, and processed bills of lading

with production planner. Input all received material inventory in the computer database. I maintained inventory control,

cycle counting, stock production lines as needed. Helped ship out all outgoing material.

Walter Wellborn High School graduated 1987

Anniston, Alabama

United States

Additional Information

CERTIFICATIONS:

Graduated MRAP University June 2012

Certified Forklift Operator (Werner, Nordson Corp, Georgia Pacific and Honda Manufacturing of AL.).

Honda Certified forklift operator, operating various types ranging from sidewinders, atlets etc.

2007 2010 ANAD Certified License Tracked Vehicle Operator

2007 2010 ANAD Test Track Authorized to Drive Tracked & Tactical Vehicles on the Test Track

2009 2012 ANAD ESCO institute EPA Certified of Motor Vehicle Air Conditioning refrigerant recovery and recycling

equipment

TRAINING:

2009 12 08 Federal Clean Air Act Cert

2009 12 03 Suicide Prevention Phase III

2009 06 10 Sensitivity Training

2009 04 27 Mandatory LAN Training

2009 03 15 Suicide Prevention Training

2008 02 04 The American Disability Act

2008 02 04 Sexual Assault Prevention and Response Program

2008 02 04 Safeguarding Privacy Act Data

2008 02 04 Prevention of Sexual Harassment

2008 02 04 The No Fears Act

2008 02 04 Level I antiterrorism Awareness Training

2008 02 04 Annual Information Security Briefing

2008 02 04 Alcohol and Drug Abuse Prevention

2008 02 04 Composite Risk Management Civilian Basic Course

2007 10 29 Drug and Alcohol Abuse Training

2005 2008 Ethics Training

2007 07 26 Army G3 Computer Security and Thumb Drive Awareness

2007 03 14 Mandatory Training FY07

2005 10 11 CY05 Annual Ethics Briefing

2005 03 30 POSH Training

2005 Leadership Competency Turbo Training

2005 2008 Sexual Harassment Training

2005 03 15 Customer Service Training

2005 02 09 Leadership Competencies for the Future

2005 2008 HAZMAT training

2004 12 06 New Employee Orientation Briefing

2003 12 16 CY03 Annual Ethics Briefing

2003 AIDT Training

AWARDS:

Exceptional Performance Appraisal 12 11 2009

Exceptional Performance Appraisal 12 10 2008

Exceptional Performance Appraisal 12 11 2007

Exceptional Performance Appraisal 12 04 2006

Special Act Award (NOR) $2,000.00 10 15 2009

Special Act Award (NOR) $1,500.00 10 17 2008

Special Act Award (NOR) $1,500.00 10 16 2007

Special Act Award (NOR) $1,500.00 10 15 2006

Special Act Award (NOR) $1,500.00 10 21 2005

On The Spot Award $500.00 01 13 2010

Received A 250.00 on the spot award for excellent job performance 12 20 2007

Received A 250.00 on the spot award for excellent job performance 09 26 2006

Received Sergeants Major Award for outstanding job performance 2004

Recognized for perfect attendance for 3 consecutive years 2001 2003

OTHER:

Have a working knowledge of Microsoft Word and Excel programs with excellent computer skills.

Cover Letter Information

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