Customer Service High School

Patrick A. Sellers ** Hearthstone Court

Home: 859-***-**** Florence, Kentucky 41042

Email: **********@*****.***

JOB OBJECTIVE: To secure an entry level position in a stable, growing environment, and

opportunity to gain a high level of hands-on experience with an employer,

who believes in their product

EDUCATION: Boone County High School Florence, KY

Graduation: June 2006

WORK HISTORY:

ACB – UNITED RECOVERY SYSTEMS 03/2014 - CURRENT

4351 Winston Avenue

Covington, KY 41015

Call Center Collections Representative

Must Customer service, problem solving, and research in a professional manner. On the

telephone for long periods of time, being assertive, clear and concise written/oral

communication skills. Meeting goals and deadlines, working in a fast paced environment.

Proficient in computer software, Microsoft Word, Excel. In compliance with state, federal,

and company rules and policies.

06/2012 – 3/2013

CITIBANK, NA

4600 Houston Road

Florence, KY 41042

Loss Mitigation Specialist

Heavy phone usage, receiving calls from customers and calling attorneys. Providing

assistance to the customer, making determinations for potential resolutions such as:

Modification, Full Payoff, Short Sale, and Reinstatement. Documenting accounts with written

summaries explaining reason for default and resolution. Communicating options to

customers that may be sensitive. W orking directly with third parties and with Loss Mitigation

Unit Managers, on other projects in process, as needed.

11/2010 – 8/2011

ZWICKER & ASSOCIATES, P.C.

2300 Litton Lane

Hebron, KY 41048

Debt Collections Associate

Collect on past due credit cards either by settlements or paying balances in full.

Communicate with consumers to collect on past due credit card balances through a dialer

system and manual dialing. Negotiate maximum payment agreements within

guidelines. Document required information, and closely follow client, firm and legal

requirements

2/2008 – 5/2009

CONVERGYS

8/2011 – 6/2012

Circleport II Park Business Park

1101 Pacific Avenue

Erlanger, KY 41018

UVerse/Tech Support Agent

Answering customers questions via inbound phone calls addressing issues,

by troubleshooting for telecommunications, insurance, cable and technology. Meeting

the highest level of customer satisfaction by resolving the issues in professional & timely

manner. Multitasking through multiple systems while interacting with customers. And

offering various products and packages.

SKILLS: Typing, Microsoft Office W ord, Excel, Internet, Customer Service, Call Center, Office/Clerical

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