Customer Management
Resume:
Chimere Cox
*** *. ***** **. ******* IL, *****
***********@*****.***
Alt: 312-***-****
• Proficient in Microsoft Word
• Microsoft Excel
• Adobe Reader
• Microsoft Power point
• Microsoft Outlook
Objective: To obtain a position with a company that will allow me to fully utilize my
communication, organizational and problem solving skills.
Experience: Prodigy Child Learning Center July 2008 to August 2013
Executive Assistant
Provided administrative support duties including the following:
• Relieve management of administrative detail on all projects
• Update and chase delegated tasks to ensure projects to deadlines
• Research draft or abstract reports
• Answer phones and route calls to appropriate staff members
• Order inventory
• Take and process payments
• Sort incoming and outgoing mail
• Keep appointment calendars
• Arrange travel through internal or outside agents
• Maintenance and security procedures and manage the efforts of other employees
Centers for New Horizons February 2010 to May 2012
Program Support Liaison
Conducted outreach and case management duties including the following:
• Contact clients by phone, mail or home visit and other outreach efforts
• Interview clients and perform intakes
• Provide referrals to internal and external partners
• Conduct daily, weekly and monthly home visits
• Monitor and document client progress in physical and electronic formats
• Assist consumers with accessing resources
• Develop a relationship with internal and community providers including CHA, LAC, and
Property Management
• Conduct case conferences and staffing
• Attend all relevant trainings-internal and external
• Attend staff, network and task force meetings
Citizens Financial Bank January 2008 to June 2009
Inbound Call Center Representative
Provided financial duties including the following:
• Answer phones and attend to customer’s request
• Provided customer with service information such as checking, savings, CD’s and all other
banking products
• Upsell products and services
• Transfer calls to appropriate staff
• Identify, research, and resolve customer issues using the computer system
• Follow-up on customer inquires not immediately resolved
• Complete call logs and reports
Education:
Carver Military Academy September 1994-1998
Columbia College August 1998-2000
IADT February 2000-2001
References upon request
Contact this candidate