Management

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Columbia, MO ***** Wireless: 573-***-****

Brian D. Bresaw

Objective Leader in information technology, direct marketing, solution design, delivery, and

sales. Direct experience with global work force strategies and incorporating them

into the current business operations. Experienced in designing, building and

maintaining infrastructure architectures. Interested in opportunities involving

interaction with clients, delivery operations either domestic or global, and building

innovative products and solutions to meet the market needs.

Experience

2013-Present CARFAX Columbia, MO

Director – Infrastructure Operations

Engaged to establish IT infrastructure and operational standards across the

company. Major responsibilities include establishing ITSM standards across

Infrastructure and to merge those standards within an Agile development

environment. These tasks included disaster recover designs and security

assessments for both our physical and cloud based environments. Also tasked

with assessing existing tools/process and implementing any new tool sets /

processes (both cloud and on premise) to help the organization grow more efficient

in their IT operational readiness. This includes enterprise wide ITSM, monitoring

and alerting, and data administration tools. Established cost / benefit analysis

plans to provide an objective view prior to choosing the appropriate tools and tasks.

Tasked with designing our approach and managing the project to move data

centers from Columbia, MO to two locations in Dallas, TX. Manage 30 employees

across six different teams within Operations with full budgetary and P&L

responsibilities: Data Administration, Workload Automation Team, Monitoring and

Alerting Team, Production Control, External Service Desk, and the Change

Management / CMDB team. Establish standards for operational processes,

monitoring, change, incident, problem, and event management. Manage

performance, payroll, and bonus allotments. Work directly with peers across the

company and senior leadership team to establish goals and roll out initiatives

company-wide.

2012-2013 Merkle Inc. Little Rock, AR

Director - Operations

Establish production standards that are replicable across organizations. Ensure

multiple orgs have an understanding and buy-in into those standards. Work with

multiple organizations to ensure compliance. Build basic standards for data center

replication, retention, and redundancy. Ensure production capabilities for the

company are maintained with the ability to expand as the market footprint grows.

Lead 60+ associates in the implementation of these strategies as well as their

career growth. Within an allocated expense to revenue budget – with measures to

manage against expense fluctuation as well as work force management concerns

when necessary.

2009–2012 Acxiom Corp Conway, AR

Senior Manager – Database Services

Build, maintain, and grow relationships across multiple organizations to accomplish

day-to-day and ad-hoc requests. Develop and manage to an expense to revenue

budget through associate allocations and time and resource management

techniques. Lead 50-65 associates worldwide in support of the database solutions

for our insurance, investment services, health, automotive, hi-tech, retail, and

payments industry clients. Responsible for work and task assignments, resource

allocation, workload balancing, project management, people management, budget

management, production management, change management, solution design,

implementation, 24/7 support, and testing across these seven industries, more than

50 clients, with associates across the US, Poland, China, and the UK. Spent three

months in China designing and developing the global work force strategy for our

organization and how the China Global Services Center would fit into that support

structure.

2006–2009 Acxiom Corp Conway, AR

Delivery Manager – Customer Data Integration (CDI)

Responsible for production management and delivery for more than 30 of our

financial services, investment services, insurance, and health industry clients.

Managed the CDI Sales Testing team and providing consulting services for the CDI

processes and products to our prospects and clients. Managed 20-30 associates

and three teams supporting the CDI solutions for our client base. Grew Associate

Satisfaction more than 20% during this time and increased process efficiencies by

more than 30% via process automation design and implementation.

2004–2006 Acxiom Corp Conway, AR

Sales Support Team Leader

Started CDI sales support team from the ground up managing 5 people.

Standardized our CDI process flows into a plug and play model that facilitated near

time and self service access to the CDI processes for our internal consulting and

sales teams. Responsible for building custom ad-hoc solutions, requirements

gathering, solution design, customer satisfaction, customer relationship

management, change management, consulting with the clients/prospects on their

sales testing results, and cost benefit / ROI analysis.

2002–2004 Acxiom Corp Conway, AR

Team Leader – Investment Services and Emerging Markets

Moved to Arkansas in 2002 as the team leader of the Fidelity Investments account

team and the Emerging Markets support team. Responsible for managing 5-8

people supporting production delivery, change management, hardware/software

upgrades, requirements gathering, solution design, implementation, P&L, AR,

customer satisfaction, and customer relationship management.

2000–2002 Acxiom Corp Phoenix, AZ

Team Leader

Led Integration & Training team in Phoenix office responsible for integrating the

Computer Graphics solutions into Acxiom standards and training of associates on

those standards. Moved to Amex International account leading a team where I was

responsible for project management, budget management, production support,

customer satisfaction, customer relationship management, solution design and

implementation of three customer and prospect marketing databases (New

Zealand, Australia, and Canada).

1998–2000 Acxiom Corp Conway, AR

Data Administrator

Worked on the Associates National Bank and Washington Mutual accounts.

Responsibilities included requirements gathering, solution design, data processing,

production management, customer relationship management, project management,

project profitability, and quality assurance. Promoted to Team Leader within 12

months.

1992-2000 US Army (Reserves ’96-00) Various Locations

Squad Leader – Civil Affairs Specialist, Special Ops Command

Responsible for supervising, researching, coordinating, conducting and

participating in the planning and production of civil affairs (CA) related documents

and the execution of CA mission activities. Work with senior level military staff (US

and foreign), US Embassy officials, governmental and non-governmental agencies,

and other international organizations.

Education 1988 – 1992 Art and History – University of Missouri Columbia, MO

Organizations American Red Cross Disaster Action Team (DAT) [Faulkner County, AR]

Junior Achievement

References Provided upon request

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