Customer Service Representative
Resume:
Charlotte E. Mines
*** ***** **, ***# *, Bridgeport, CT 06604
***************@*******.***
Educational Background
Housatonic Community College Bridgeport, Connecticut
Associate of Arts in Journalism/Mass Communications 05/2008
• Contributing writer on Housatonic’s college newspaper, Horizons
Work Experience
Crius Energy Stamford, Connecticut
Customer Service Representative 10/2013- Currently
• Answer inbound calls and respond to customer emails, and make out bound calls regarding
services and policies.
• Enroll new customers and cancel services upon request.
• Interact with various departments to obtain information.
• Maintain an accurate log of all customer service complaints and resolutions.
• Explain in detail, all rates, rate plans, and discuss all options for customer’s account.
Cablevision Stratford, Connecticut
Customer Service Representative 9/2008-11/2012
• Responsible for providing customer service support on all Cablevision products.
• Provided trouble-shooting assistance for television, internet, and phone products, and set up,
confirmed and cancelled needed trouble calls.
• Successfully trained 10-20 new employees.
• Assisted leads by offering help on the floor whenever needed.
• Effectively communicated, using customer friendly and appropriate language, to explain
customer bills, payment issues, and handle billing disputes consistent with Cablevision
standards.
• Consistently and accurately documented all customer’s accounts in the necessary databases.
• Upsold Cablevision products for television, internet, and phone products.
• Identified and handled all upgrade and retention opportunities.
• Consistently meet all delivery, technical, productivity, and process goals.
• Defused volatile customer situations calmly and courteously.
• Managed high call volumes (average of 30-60) calls on a day-to-day basis.
People’s United Bank Stratford,
Connecticut
Teller (Floater) 7/2007-8/2008
• Delivered accurate, quick and efficient customer service by performing standard debit, credit
and product transactions while maintaining a balance between transaction time and customer
need.
• Recognize customer needs and opportunities; refers customers to appropriate staff for product
sales or problem resolution.
• Accurately present account information in accordance with knowledge of bank products.
• Create awareness of products and services.
• Prepare the proper daily set up and balancing of a cash box.
• Perform the accurate balance of daily work and prepares required forms and various clerical
work within bank procedures, policies and applicable regulations.
• Provide general clerical assistance to the branch as needed.
Special Skills
Computer: Microsoft Office (Word, Excel, PowerPoint, and Outlook) Action Request Remedy, Cisco
Agent, and ECI: Info systems.
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