**** ** * * ** C o u r t O s h awa, O n t a r i o L1 L 0B 2

* * * * * 2 74 0 4 ( h o m e ) 9 0 5 9 2 2 74 0 4 ( c e l l )

acep25@r.postjobfree.com (email)

Amanda Sproule

objective

To find part time employment that has opportunity for advancement, allows me to continue learning, and

gain more skills and experience.

Profile

I am a mature, enthusiastic, hard working individual who enjoys working in a team environment. As a

strong customer service representative, I possess excellent communication skills, both verbal and written. I am a

person who focuses on the customer’s needs and takes ownership and accountability when dealing with each and

every customer I interact with. I am dependable, reliable and punctual and can be counted on to be a productive

member of any team.

Core Compentencies

• Relationship builder

• Critical thinker

• Use sound Judgment

• Take initiative

• Adaptable & flexible

• Self confident

• Provide ser vice excellence

• Customer focused

A strong communicator

Make fact based decisions

Organized

Ability to multitask

Strong Time Management Skills

Team player

Summary of qualifications

Achievements/Awards

November 2013 Advanced Medical First Responder Certification

June 2013 Smart Serve Certification

May 2013 First Aid & CPR HCP Certification

April 2013 Bartender One Certification

June 2011 Free Fall Skydive Certificate of Completion

September 2009 Honor Roll

June 2007 First Aid & CPR Certification

December 2006 Bronze Cross (including Standard First Aid)

December 2006 Assistant Water Safety Instructor Certification

Fall 2004 Leadership Course

Computer Skills

Microsoft Office – Word, Excel,

Power Point

Indesign Software

Photoshop Software

Illustrator Software

Ingenium (Lifetrax) processing

Workflow (Filenet) processing

Unitrax TLC/AFM

Education

Fall 2013 Enrolled – Durham College – Emergency Services Program

2009 2011 Durham College – Graphic Design Diploma

2006 2009 Dr. Donevan Collegiate Institute

Employment

Transamerica Life Canada, Toronto, ON 2010 December August 2013 (Full Time)

Life & Investment Products Client Service Representative

I project a professional company image through phone interaction with clients, advisors and distributors.

Responsible for identifying, researching, and resolving customer issues using all necessary computer systems.

Handle correspondence, inbound and outbound calls, assisting with not in good order transactions and follow up

requests. I possess Segregated Fund, Mutual Fund, Annuity and Life Insurance product knowledge.

Tim Hortons, Oshawa, ON February 2008 December 2010 (Part Time)

Crew Leader

Responsibilities included working as a cashier, serving customers as well as restocking shelves, cleaning and

working the drive through window. As Crew Leader I was backup Supervisor and assisted new employees.

Shandex Group, Pickering, ON 2010 February 22 26 & August/September (Part Time)

Warehouse Employee

My role as a warehouse employee gave me responsibility for building boxes, stacking skids and organizing the

warehouse. (Only during the College Reading Week and during the summer)

Sportchek, Oshawa, ON 2009 November 2010 January (Part Time)

Storefront Cashier Seasonal Position

I was accountable for assisting customers, handled Cash/Debit transactions, and cleaned/folded clothes at

storefront.

Transamerica Life Canada, Toronto, ON 2009 June August (Full Time – Summer)

Account Administrator, Life Operations

Processed transactions, inputting policy premium payments, bank changes, and title change letters. I was also

responsible for reconciling daily transactions and correcting errors. Assisted team members on other duties as

required.

REFERENCES

MICHAEL SHANNON 416-***-**** WAREHOUSE MANAGER, SHANDEX GROUP 865

Brock Rd South, Pickering, Ontario

MALA GANGADEEN – 416-***-****

acep25@r.postjobfree.com

Supervisor, Transamerica Life Canada

Toronto, ON

BOB SiRRATI 905-***-****

TIM hORTONS Manager

Taunton & Harmony Rd, oshawa on

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