Customer Service Representative

ENIOLA OLUWASOLA SULEY

Address: ***** ********* **, ****** ** 60419 Phone: 817-***-****

Email: ******.*****@****.***.***; ***********@*****.***

Objective

Actively looking to secure a position as an industrial engineer in an organization using my skills to ensure

minimal waste and high cost savings without compromising product or service quality.

Key Competencies

Lean Manufacturing techniques – Six Sigma methodology (Yellow Belt certification) – Statistical Process

Control (SPC) – Continuous improvement techniques – Discrete event Simulation (using Witness 13) –

Design and Analysis of Experiments – Optimization Techniques – Time and Motion Studies – Quality

control and assurance – Project Management – Safety Engineering (FTA, PHA, FMEA) – C++, SQL

programming – Product Development & Marketing – SAP ERP – SAS 9.3 – AutoCAD 2010 –

SolidWorks 2013 – Microsoft Project 2010 – Microsoft Visio 2010 – Microsoft Office Suite 2013

(Outlook, Excel, PowerPoint, Word)

Education

University of Texas at Arlington, Texas, USA August 2014

• MS Industrial Engineering (current GPA – 4.0/4.0)

University of Lagos, Lagos, Nigeria December 2009

BSc (Hons) Systems Engineering (graduating GPA – 3.16/4.0)

Professional Experience

UTA Research Institute (UTARI), Fort Worth – Texas June 2014 – Present

Technology Commercialization Intern

• Conduct market research and analysis for various ongoing researches

• Prepare commercialization and product development strategies for viable/marketable researches

Office of Facility Management, Lagos State of Ministry of Works and Infrastructure, Lagos –

Nigeria June 2013 – August 2013

Program Manager Intern – The Public Schools Reassessment and Revamp Program

• Main highlight – Successfully completed the Reassessment project 3 weeks ahead of schedule; was

successful in creating a program budget $230,000 (N37.5M) less than expected

• Coordinated and supervised the engineering team (of 25 people) responsible for the structural

assessment of the schools

• Collated and analyzed the structural reports, produced a project plan for the Revamp project

• Developed a presentation submitted to the Lagos State Governor on the condition of the schools and

the proposed Revamp project

• Successfully implemented Phase 1 of the Revamp project

• Produced process flow documents for the Office of Facility Management and Maintenance

Ecobank Capital, Lagos – Nigeria April 2012 – January 2013

Process Improvement Engineer / Executive Assistant to Group Head, SAM

• Main highlight – Developed and successfully implemented different process improvement projects

for Ecobank Capital branches in West Africa working with different teams in two different languages

and three different time zones (virtual team management).

• Carried out background market research on investment products and presented findings; produced

market analysis documents, briefing papers, reports and presentations

• Performed administrative duties as requested by Group Head

AP Moller-Maersk Group, Lagos – Nigeria August 2011 – March 2012

Data Entry Specialist and Logistics Representative

• Main highlight – Successfully developed and implemented logistics improvement project on

container priority system and inventory rotation system; electronically documented and catalogued

2007-2011 manual container delivery tickets.

• Created and maintained customer orders, receipts and delivery tickets using NAVIS software

• Performed general quarterly audits of containers and reported to the Nigerian Customs

Mobil Oil Nigeria, Lagos – Nigeria October 2010 – June 2011

Logistics / Customer Service Representative

• Created and maintained customer orders and accounts using SAP software

• Accepted and logged-in customer payments and maintained accounts using SAP

• Provided general assistance to customers, face-to-face or via telephone/email

Business Skills

• Excellent ability to communicate with people; advanced English language communication skills –

oral, written and presentation and intermediate French oral and written communication skills

• Exceptional leadership skills as well as excellent team and networking skills

• Advanced organizational and time management skills; ability to work under pressure and meet

deadlines

• Remarkable analytical skills – ability to obtain, process and analyze information quickly and

efficiently

Honors and Activities

Awards and Scholarships

• Best Research Project in Engineering (2011). Faculty of Engineering, University of Lagos.

• Lockheed Martin Missiles and Fire Control Graduate Fellowship Endowment for Engineering (Fall

2013 and Spring 2014)

Memberships and Associations

• Institute of Industrial Engineers (IIE) – February 2013 till date

• Society of Engineering and Management Systems (SEMS) – February 2013 till date

• Society of Women Engineers (SWE) UTA student chapter – September 2013 till date

• Institute of Industrial Engineers (IIE) UTA student chapter – April 2014 till date

• Tau Beta Pi Engineering Honor Society – April 2014 till date

Professional Development

• AEC Yellow Belt Six Sigma Certification – American Eurocopter, March 2013

Publications

• Suley, E.O (2009). Proposed Solutions to the Erratic Power Supply in Nigeria, Nigerian

Renewable Society Publications 1st Edition 2010, 32-36.

• Ajibola O.E.E; Suley, E.O (2012). Cow Dung – Water Hyacinth Sludge: A Veritable Source of

Renewable Energy, Journal of Sustainable Development and Environmental Protection Vol. 2

No. 1; 49-58

Volunteer Activities

• UTA RoboBoat Team – Mechanical Design Engineer (120 hours – May 2014 till date)

• UTA College of Engineering – Engineering Saturday Children Activities Coordinator (5 hours –

April 2014)

• UTA College of Engineering/Fort Worth Regional Science and Engineering Fair – Usher (6

hours – March 2014)

• UTA Formula Racing Team – Team Associate, Composite Materials Lab (270 hours – October

2013 till date)

Contact this candidate