High School Software

Tommy W Owens

***A Walnut Circle

Huntsville, Alabama 35808

************@*****.***

Cell: 910-***-****

WORK EXPERIENCE

Bering Straits Information Technologies (10/17/2011 - Present) - System

Administrator

Huntsville, Alabama United States

Supervisor: Austin Bullard - 256-***-**** Contact Yes

Salary: $65,000.00 per year - Hours per week: 40

Duties: Resolve computer hardware and software issues. Provide technical

assistance concerning user's computer operations. Perform test and analyze

desktop hardware and software. Adjust equipment configurations and

troubleshoot LAN connectivity issues. Respond to customer inquires in

person, on the phone, and remotely using Dame Ware Software. Log events and

monitor tickets using Track-It! Technician Client. Provide system

administrative services and systems analysis support. Add new users to

active directory using system administrative privileges. Build, restore,

and maintain desktops. Perform user data migrations. Assign and configure

IP addresses. Perform maintenance, modifications, and enhancements on

desktops. Deploy group policies and security software to servers. Diagnose

system failures on servers and software. Perform and monitor task required

for IA compliance. Perform administrative functions scanning for

vulnerabilities. Provide documentation on all server event upgrades and

changes in system configurations. Test software before deploying to users

desktops. Serve as a member of a team of system administrators and IT

specialists. Monitor systems performance, effectiveness and efficiency.

Resolve server hardware/software issues and provide technical assistance

for computer users. Manage large VMware environments, perform test, and

analyze server hardware/software. Administer networks, firewalls, and

NAS/SAN. Provide system administrative services for active directory and

exchange management. Build, configure, restore and maintain physical and

virtual Windows 2008 R2 servers. Provide documentation of all system events

upgrades and changes in system configurations. Manage, backup and restore

storage data using EMC software. Create, configure, manage, and analysis

servers using VMware VSphere. Deploy group policies, security software, and

patch systems following IA compliance guidelines. Monitor systems

performance and effectiveness. Configure, schedule, and troubleshoot

Quantum Scalar storage jukeboxes.

NCI Information Systems INC (11/09/2009 - 9/30/2011) - US Army Network

Enterprise Center

System Analyst Help Desk Specialist

Fort Bragg, North Carolina United States

Supervisor: April Obin - 910-***-**** (DSN) Contact Yes

Salary: $50,000.00 per year - Hours per week: 40

Duties: Respond to BMC Remedy trouble tickets to resolve user issues.

Document, update, monitor and complete help desk task with a detailed

description of the problem. Resolve special circuit and cryptographic

problems within network and data circuits. Monitor help desk mailbox.

Perform a variety of clerical and administrative duties pertinent to help

desk. Provide computer support, problem analysis, and hardware/software

installations. Apply updates to workstation configurations. Provide phone,

remote and desk-side technical support to users in the areas of e-mails,

directories, Windows applications, and network connectivity. Apply

configuration changes using admin privileges within Active Directory. Add

users and workstations to NIPR and SIPR domains. Troubleshoot Microsoft

exchange servers and VPN. Troubleshoot using remote desktop support.

Provide support with systems configurations, communications devices, and

peripheral equipment. Correct and restore desktops to operational status.

Provide desk-side support training and technical support. Perform task with

Active Directory, BMC Remedy, CounterACT Enterprise Manager Console, Pure

Edge and C*Cure Systems Activity Monitor. Monitor and troubleshoot network

DNS and provide VOIP support. Assign and reset IP addresses. Provide user

assistance with AKO and AKOS login. Analyze, diagnose, document, and

resolve technical problems as well as define automation needs. Monitor and

track IT service requests using (Remedy) and escalate unresolved problems

to technicians. Provide both basic and advanced problem documentation for

desktop users experiencing complex operating system and application errors.

Test and analyze computer and network malfunctions. Perform necessary

network repairs as needed. Provide desktop support, problem analysis,

hardware/software installations and configurations.

Q Services & Technologies (03/15/2003 - 11/06/2009) - IT Specialist/Admin

Payroll

Fort Bragg, North Carolina United States

Supervisor: Thelma Mosley - 910-***-**** Contact Yes

Salary: $13.00 per hour - Hours per week: 40

Duties: Diagnose hardware problems with modems, printers, cables, and

telephones. Assist management and other company employees in solving

computer related problems. Install and upgrade computer and network

components. Troubleshoot server connectivity issues. Backup/Image and

configure new workstations. Troubleshoot OS issues Windows XP/Vista/Server.

Optimize and manage workstation performance. Administer payroll and

document plus record employee hours, annual increases, holiday pay as well

as employee production sheets. Calculate, prepared and audited all payroll

checks for 34 employees. Perform hardware and software support and

installations.

Igloo Technologies (01/25/2000 - 01/10/2003) - Help Desk Specialist

Los Angeles, California, California United States

Supervisor: Wendall Contact: No

Salary: $15.00 per hour - Hours per week: 32

Duties: Assemble, configure, and maintain desktops. Perform installs of

hardware, operating system software, and application software. Solve system

problems and troubleshoot hardware issues. Troubleshoot LAN connectivity

problems. Install and upgrade network related software. Install and support

desktop and laptop computers including hardware setup and configurations.

Apply effectiveness and consistency daily. Provide technical support at

customer sites. Assist in the installations, configurations, and management

of desktops.

EDUCATION

College/University

Fayetteville Technical Community College (08/10/2003 - 12/15/2005)

Fayetteville, North Carolina United States

Degree: Associate in Applied Science - Major: Information Systems; Minor:

Small

Business Management; GPA: 3.0 Semester Hours: 78

High School

J.M. Hanks High School (01/08/1995 - 05/25/1999) El Paso, Texas United

States

Degree: High School Diploma - Major: High School Core Courses; Minor: High

School Core GPA: 3.5

CERTIFICATIONS

. CompTIA Server Plus (8/02/2013)

. Certified Ethical Hacker (CEH) (12/31/2012)

. MCSA Windows 7 (04/16/2012)

. CompTIA Security Plus (10/30/2011)

. CompTIA A Plus (08/31/2011)

. Microsoft Certified IT Professional (MCITP) (06/10/2011)

. Microsoft Certified Technology Specialist (MCTS) (05/13/2011)

. CompTIA Network Plus (03/29/2010)

. Microsoft Office Specialist (12/15/2005)

. Information Systems (Hardware/Software) (12/15/2005)

. Information Systems (Computer Technologies) (12/15/2005)

Contact this candidate